Bahama Buck's - El Paso (Zaragoza Rd.)

Super long wait for 2 drinks 30+minutes really bad service

Waited more than an hour in the drive through. There weren't any customers inside. The cashier had a horrible attitude as well. The shaved ice I got didn't even have enough flavoring.

Waited for 15 minutes in drive thru and got tired of waiting so went into the establishment. Two young ladies who didn't greet at all until one finally acknowledged me because she possibly noticed how bothered I was. I order 1 small shaved ice. The young lady who prepared it let it sit there while my daughter and I were obviously where the only ones there. Finally the other young lady finally hands it to me. Manager (Mathew) walking around doing who knows what. This just reflects how this location is managed and these young ladies don't know anything about customer service. I asked the cashier what her Managers name was and she couldn't even remember that. This young work force is the worst. Scary what the future holds with these young minds.

Worse service ever for a drive thru! Was in line with no one ahead of me for 30 mins . When I spoke through the speaker she replied will be right with you only to take an additional 10-15 mins .

Continuous people in the queue, but the crew of 3 did a great job to service everyone

Was waiting in line for half an hour and I was the last car in line on a Thursday night. Finally pulled up to the drive through speaker and I was there just waiting for a response for another 10 minutes just for the guy to tell me the guy in front of me was the lat car they served. Literally got so upset I had to let the dude know , bro! I’ve been waiting here for almost ano hour and I’m literally the last car! Use to love going there but I won’t be going back. Anyone know any good shaved ice places?

Under Staffed

Guy working at 8:40pm on a Monday was amazing. Enthusiastic through the drive through and made my order just right. My personal order- Sugar free Cherry ice with nerds. Small.

Atmosphere: 5

Food: 5

Service: 5

I came here with my daughters and son for the first time and it was a great experience! The place is very nice and clean!
The woman was extra nice and considerate! Exceptional customer service that is so hard to find now a days! The different kinds of snow ice were so good and so was the smoothie!

We got the:
Mangoneada,
Oasis Smoothie, and the
Delight snow ice with ice cream!

Atmosphere: 5

Food: 5

Service: 5

Only one employee to run while store if you wanna wait 30 minutes for a bad attitude teen come here. I feel bad for them management should do something

Atmosphere: 1

Food: 1

Service: 1

All good thanks

Atmosphere: 3

Food: 3

Service: 3

I just waited 20 minutes for 2 baby snow cones in the drive through. No one was inside. Manager should check cameras and see what was the reason for the long wait times. Sunday September 15th @16:51 I got here at 16:20

Atmosphere: 1

Food: 5

Service: 1

This is the only location in El paso that dont honor cupons. They always have something printed out to not get the cupons. We changed locations, and no problem. We know now which location not to go.

Atmosphere: 5

Food: 5

Service: 1

To slow ?

Atmosphere: 4

Food: 4

Service: 3

This place sucks. Waited 30 minutes for a smoothie and a mini.
Everyone was waiting. Looked like they were more interested in getting the party packs rather than working on the 14 people’s items.
Also the place was a little dirty.

Atmosphere: 2

Food: 3

Service: 1