Baskin-Robbins

Ordered online through Uber Eats for a fudge roll cake, oreo variety, as advertised. Received a text from the driver that this location only had the mint variation. Couldn't cancel the order, as it was already paid for. Tried calling this location for the order to be made, but the line was constantly unavailable. This location forcefully exchanged my order for a cheaper oreo cake, for a net loss of money on my end. Not having the correct item happened on a previous occasion, but they finally made the order after I reached out on the phone. This time, however, there was no direct communication possible with them. The delivery driver later said there were a couple young girls working there, but no manager, and they didn't seem to know what they were doing. If you do not have the capacity to make an item as advertised for ordering, do NOT advertise it. I used to be a regular customer here, but if you are unwilling to take a basic phone call to fix issues with product availability, it is not worth the trouble anymore.

If I could give 0 stars I would. They were out of so many flavors, the banana royal I received had a lot of bananas and a half scoop of ice cream. The rest seemed as if they poured half a bottle of chocolate fudge. The picture I took was in the car right after I started eating. I was looking for the ice cream! I can’t tell you how upset I was to have paid $38+ dollars. The young man that was at the drive through was very friendly - that was the only good thing I could say about this location.

The people that were there were so kind and boy they were surely out of ice cream I didn't get to get Rocky road 😔

I got a flavor called beachside breeze I think one night ago, the ice cream tasted really good I was there with my friend. His ice cream really good as well, and the service was extremely good kind employee named Olivia. She deserves a raise very kind and was patient while me and my friend selected a flavor!

I wanted to share this disgusting experience when we ordered through Door dash. We ordered a banana split and a sundae which we received dripping all over the place where it had melted. But the disgusting part was when we opened the bag it smelled strongly of cannibas or Marijuana. Door dash offered a 5.00 credit. Way to go Baskin Robbins!!!!!!!

This literally deserves no stars at all. They got nothing but kids running the store and left 4 cars at the drive through for literally 20 minutes and then they come up with the excuse that the “headset wasn’t working” when this has happened multiple times at different occasions

Super small kids size scoops on adult sundaes....and even when I mentioned it I just got a look. No greeting, no smile, no any kind of welcoming not even to the people before or after us...Several signs for what ice cream was displayed not in place or not in proper place...no napkins out....only giving a 2 because they actually had baseball nut. Other employee disappeared and no, there were no ppl in drive thru

This location never answers their phone.

Service: 1

Not good service..

Went thru the drive- thru at 7:22 pm on 090924, ck # 20194, at the Baskin Robbins on Edgemere, Nicole was the person who waited on me. My order was taken, I had to repeat, BUT then I get to the window and she asked what I ordered, advised her, she pushed the card reader out and I put my card in, told her it says "disconnected", she thrusts the card reader again without a word, I advise her of the same thing. She says, "Give me the card." I did, and then she just walked away, comes back with my receipt and card and cup of ice cream, hands it to me and walks away. What happened to CUSTOMER SERVICE!?! Won't be going back there again!!

Atmosphere: 1

Food: 5

Service: 1

Horrible service went with my family today.
Two young girls were laughing and never took our order. Three cars in front of us also left.
Never again will we return.
No customer service, need new employees and management.

Wish they had more lactose free options.

Atmosphere: 4

Food: 4

Service: 4

We were eating our ice cream and they told us that they were closed. There were 11 of us in the group and they asked I'd to leave. There were more people sitting down and they weren't asked to leave.

Thank you for the great service.

Parking: Of course, they were all visiting 31 flavors.

Atmosphere: 1

Food: 4

Service: 4

Recommended dishes: Banana Split

Amazing customer service ??

Atmosphere: 5

Food: 5

Service: 5