went in tonight an hour ago and they gave me soggy, ice cold fries with no salt. i asked for an impossible (vegetarian) burger and they gave me a rock solid patty that was regular meat and it was ice cold with a soggy bun. i literally hit the patty on a table and it sounded like it was an actual rock hitting it. the patty was 100 % meat and i haven’t eaten meat in 10 years. thanks for that.
Atmosphere: 1
Food: 1
Service: 1
Roberto Nahum Benitez Tefel
Wednesday whoper for 5 bucks is the best.
Atmosphere: 4
Food: 5
Service: 5
Daisy Lopez
The customer service here is trash. I went through the drive thru 09/28/2023 at 2:12pm and ordered a whopper meal. The cashier at the drive thru asked if I wanted ketchup and I said "yes, please." When the other person handing her the bag heard, they grabbed a single packet of ketchup with their finger and thumb and dropped it in the bag and both, the person handling the bag and the cashier, looked at each other and smiled. I was running late to work from school so I didn't make an issue of it at the time. I think it's embarrassing that two grown people choosing to work there lead such miserable lives that they get kicks out of inconveniencing people with petty actions like that.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Whopper
Dehric Hunter
Got Sick After Eating Food.
Atmosphere: 3
Food: 2
Service: 4
Kenyetta Richardson
The service and food are good at this location.
Atmosphere: 5
Food: 5
Service: 5
M. Thompson
Restaurant is clean , staff is friendly and courteous. Drinking machine is very dirty and unorganized and there is no cups for ketchup dispenser. ?
I'm so glad my sister knew they're so close to the hospital. Having dad in the ICU, it was nice to just walk outside and take a breather, we had missed the hospital lunch, kinda glad we did. BK has the 2 for $12.00 plus I got a side of onion rings. Everything was amazing. And the crew were attentive to everything made fast. With a smile. Nowadays you don't really get that. But especially when you're dealing with a sick family member it's nice to get a smile. Being in customer service for over 36 years and hospitality for 32 of those years. I can say awesome. Now please to all the customers understand something they are also next to a downtown area where you will have people who live out there, come in get food cause either they're coming out of the hospital or get money panhandling, we came in contact with that. So the smell could be strong at the moment. Don't let that mess up your experience. Matter of fact watching them being treated kindly should tell you everything about the staff.
Food was really good,got what I ordered.Shout out to Abby ,service & atmosphere were great.While I was finishing up,there was a young girl,asking for money,she said she wanted Taco Bell.???
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Fries
Gil Izquierdo
My wife and I offer from here at least once a week. No issues at all. Today my wife picked up a loaded burrito and sausage croissant, plus two orders of hash tots. Brought then home. I took two bites and it tasted way off. My daughter took one bite from the croissant and said it tasted bad. 3 minutes later my daughter threw up all over her sandwich and I literally ran to the restroom. We both got sick instantly. My wife returned to the store and told the manager what had happened. She showed him my burrito but then proceeded to ask about the sandwich. My wife explained to him that our daughter threw up all over it. The make manager then said all he would do is refund $4 because she didn't bring back the drinks or the hash tots... Completely unacceptable and rude to her. He then proceeded to talk bad about her in Spanish to the staff, not knowing she knows the language. This shift manager has no place being a shift manager at all. My wife and I both work in the service industry and have for the past 23 years. Protocol for any establishment is to meet the customers need and fix the issue asap. This did not happen at all. We frequented there as stated a few times a week for years. Due to this past experience we will no longer go. And the fact that we live only 4 blocks away as well.. Please resolve the issue and appointment only qualified employees to management. Thank you
Anna L.
Customer service is terrible, all personally have a horrible attitude when asking for any requests or assistance , Not a friendly environment. Will not go there again!!
Amazing J.
Food was pretty good. They made fresh hot fries for us and Carlos was the nicest employee I have ever seen at a fast food drive thru. Will definitely be back again
Angela Luevano
This location has to be far the worst one I've been to. Its unfortunate that its the one closest to my home. They are either Closed way before their closing time or they Run out of product.
GREAT !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stacker Burger
Cheap and fast
Atmosphere: 3
Food: 4
Service: 4
went in tonight an hour ago and they gave me soggy, ice cold fries with no salt. i asked for an impossible (vegetarian) burger and they gave me a rock solid patty that was regular meat and it was ice cold with a soggy bun. i literally hit the patty on a table and it sounded like it was an actual rock hitting it. the patty was 100 % meat and i haven’t eaten meat in 10 years. thanks for that.
Atmosphere: 1
Food: 1
Service: 1
Wednesday whoper for 5 bucks is the best.
Atmosphere: 4
Food: 5
Service: 5
The customer service here is trash. I went through the drive thru 09/28/2023 at 2:12pm and ordered a whopper meal. The cashier at the drive thru asked if I wanted ketchup and I said "yes, please." When the other person handing her the bag heard, they grabbed a single packet of ketchup with their finger and thumb and dropped it in the bag and both, the person handling the bag and the cashier, looked at each other and smiled. I was running late to work from school so I didn't make an issue of it at the time. I think it's embarrassing that two grown people choosing to work there lead such miserable lives that they get kicks out of inconveniencing people with petty actions like that.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Whopper
Got Sick After Eating Food.
Atmosphere: 3
Food: 2
Service: 4
The service and food are good at this location.
Atmosphere: 5
Food: 5
Service: 5
Restaurant is clean , staff is friendly and courteous. Drinking machine is very dirty and unorganized and there is no cups for ketchup dispenser. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Stacker Burger, Impossible Whopper, Whopper, Chicken Nuggets, Chicken Fries
I'm so glad my sister knew they're so close to the hospital. Having dad in the ICU, it was nice to just walk outside and take a breather, we had missed the hospital lunch, kinda glad we did. BK has the 2 for $12.00 plus I got a side of onion rings. Everything was amazing. And the crew were attentive to everything made fast. With a smile. Nowadays you don't really get that. But especially when you're dealing with a sick family member it's nice to get a smile. Being in customer service for over 36 years and hospitality for 32 of those years. I can say awesome. Now please to all the customers understand something they are also next to a downtown area where you will have people who live out there, come in get food cause either they're coming out of the hospital or get money panhandling, we came in contact with that. So the smell could be strong at the moment. Don't let that mess up your experience. Matter of fact watching them being treated kindly should tell you everything about the staff.
Atmosphere: 5
Food: 5
Service: 5
They NEVER have ketchup, lemonade or
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Food was really good,got what I ordered.Shout out to Abby ,service & atmosphere were great.While I was finishing up,there was a young girl,asking for money,she said she wanted Taco Bell.???
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Fries
My wife and I offer from here at least once a week. No issues at all. Today my wife picked up a loaded burrito and sausage croissant, plus two orders of hash tots. Brought then home. I took two bites and it tasted way off. My daughter took one bite from the croissant and said it tasted bad. 3 minutes later my daughter threw up all over her sandwich and I literally ran to the restroom. We both got sick instantly. My wife returned to the store and told the manager what had happened. She showed him my burrito but then proceeded to ask about the sandwich. My wife explained to him that our daughter threw up all over it. The make manager then said all he would do is refund $4 because she didn't bring back the drinks or the hash tots... Completely unacceptable and rude to her. He then proceeded to talk bad about her in Spanish to the staff, not knowing she knows the language. This shift manager has no place being a shift manager at all. My wife and I both work in the service industry and have for the past 23 years. Protocol for any establishment is to meet the customers need and fix the issue asap. This did not happen at all. We frequented there as stated a few times a week for years. Due to this past experience we will no longer go. And the fact that we live only 4 blocks away as well.. Please resolve the issue and appointment only qualified employees to management. Thank you
Customer service is terrible, all personally have a horrible attitude when asking for any requests or assistance , Not a friendly environment. Will not go there again!!
Food was pretty good. They made fresh hot fries for us and Carlos was the nicest employee I have ever seen at a fast food drive thru. Will definitely be back again
This location has to be far the worst one I've been to. Its unfortunate that its the one closest to my home. They are either Closed way before their closing time or they Run out of product.
Atmosphere: 1
Food: 1
Service: 1