Tonight, my kids and I ordered for pickup and my daughter ordered a plain cheeseburger. First, the female that worked there was very rude, as she always is. Once we got the food home, my daughter’s burger was wrapped in a bunch of lettuce. We went back and the same rude worker said that we had ordered it dry but then stated that the order said “no carbs” which is ridiculous when she also said that it was dry cheeseburger and then said “I don’t know what to tell you.” She then offered to give her a bun so my daughter could make the burger herself. My burger was completely soggy and my son in law’s chicken had no flavor. Every single time we have gone there, EVERYONE is extremely rude to us and the wait is always long and I always go out of my way to be nice to everyone, because you never know what someone is going through. She did not offer another burger and was not apologetic. This is unacceptable. We will NEVER return to any Carl’s Jr., especially this location. I’d give it a negative rating if I could.
J. Luis Gutierrez II
Slow service. Store seemed under staffed.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Waffle Fries
Debbie Colbert
They 4got my bacon on my bacon burger sandwich. Why ??
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings, Fried Zucchini
Paul Gacheru
Great night service
Atmosphere: 5
Food: 5
Service: 5
Ricky Lopez
Fast and friendly service.
Parking: Easy in easy out.
Atmosphere: 5
Food: 5
Service: 5
Mauricio Moreno
The food tastes pretty good and i can tell that the cooks actually do their job because the food always tastes good, the only problem is that their staff is limited but they have very likeable staff and i like the service which is given, overall one of my favorite Carls
Atmosphere: 3
Food: 5
Service: 5
David Duran
This has got to be the worst location in El Paso. The staff looks annoyed to be working. The wait tine is ridiculous. I really hope they change the management.
Atmosphere: 1
Food: 3
Service: 1
Esther Sanchez
Waited 30 minutes to get a burger at the drive thru. I would have backed up and left. If there wasn’t somebody parked behind me.
Food: 2
Service: 1
Naomi Webb
I ordered a crispy chicken with lettuce. I got a soggy crispy chicken. I think it’s a crispy chicken with tomato which I’m allergic to with cheese, which I am lactose intolerant with bacon and the crispy chicken bun was so hard. You could not even bite into it I guess they need to start teaching their employees how to read an order board Either that or retrain them or freaking fire them. A crispy chicken supposed to be mayonnaise and pickles that’s it. I will not order this again from them. They need to either retrain their employees or fire them and when you call, they need to learn to answer their phone.
Atmosphere: 1
Food: 1
Service: 1
Isabel Murillo
Make sure to have your cooks wear a hairnet!!!! I found a hair in my burger!! 🤮
Took 30 min to get my food. And I am still counting. Horrible service.
Atmosphere: 1
Service: 1
Mark Decarlo
By far slowest service. Pay your employees more keep them happy.
Parking: Plenty of parking
Atmosphere: 3
Food: 3
Service: 2
Jesus Gomez
Had to wait 30 minutes for app order I place a while back every time I pick up food there the workers are all slacking off laughing having a good time like they don’t got orders to do
Atmosphere: 1
Service: 1
Sonya Williams
The food isn't bad. Just they are so.slow. waited in line for 30 mins waiting to take my order and get my food. They need to do better. People don't have all day to wait
Atmosphere: 2
Food: 3
Service: 2
Antonio D
Great food, but they were out of everything, and the employees seemed to be bothered that I was there. If you are 24 hrs, please carry everything at all times.
Tonight, my kids and I ordered for pickup and my daughter ordered a plain cheeseburger. First, the female that worked there was very rude, as she always is. Once we got the food home, my daughter’s burger was wrapped in a bunch of lettuce. We went back and the same rude worker said that we had ordered it dry but then stated that the order said “no carbs” which is ridiculous when she also said that it was dry cheeseburger and then said “I don’t know what to tell you.” She then offered to give her a bun so my daughter could make the burger herself. My burger was completely soggy and my son in law’s chicken had no flavor. Every single time we have gone there, EVERYONE is extremely rude to us and the wait is always long and I always go out of my way to be nice to everyone, because you never know what someone is going through. She did not offer another burger and was not apologetic. This is unacceptable. We will NEVER return to any Carl’s Jr., especially this location. I’d give it a negative rating if I could.
Slow service. Store seemed under staffed.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Waffle Fries
They 4got my bacon on my bacon burger sandwich. Why ??
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Onion Rings, Fried Zucchini
Great night service
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly service.
Parking: Easy in easy out.
Atmosphere: 5
Food: 5
Service: 5
The food tastes pretty good and i can tell that the cooks actually do their job because the food always tastes good, the only problem is that their staff is limited but they have very likeable staff and i like the service which is given, overall one of my favorite Carls
Atmosphere: 3
Food: 5
Service: 5
This has got to be the worst location in El Paso. The staff looks annoyed to be working. The wait tine is ridiculous. I really hope they change the management.
Atmosphere: 1
Food: 3
Service: 1
Waited 30 minutes to get a burger at the drive thru. I would have backed up and left. If there wasn’t somebody parked behind me.
Food: 2
Service: 1
I ordered a crispy chicken with lettuce. I got a soggy crispy chicken. I think it’s a crispy chicken with tomato which I’m allergic to with cheese, which I am lactose intolerant with bacon and the crispy chicken bun was so hard. You could not even bite into it I guess they need to start teaching their employees how to read an order board Either that or retrain them or freaking fire them. A crispy chicken supposed to be mayonnaise and pickles that’s it. I will not order this again from them. They need to either retrain their employees or fire them and when you call, they need to learn to answer their phone.
Atmosphere: 1
Food: 1
Service: 1
Make sure to have your cooks wear a hairnet!!!! I found a hair in my burger!! 🤮
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
Took 30 min to get my food. And I am still counting. Horrible service.
Atmosphere: 1
Service: 1
By far slowest service. Pay your employees more keep them happy.
Parking: Plenty of parking
Atmosphere: 3
Food: 3
Service: 2
Had to wait 30 minutes for app order I place a while back every time I pick up food there the workers are all slacking off laughing having a good time like they don’t got orders to do
Atmosphere: 1
Service: 1
The food isn't bad. Just they are so.slow. waited in line for 30 mins waiting to take my order and get my food. They need to do better. People don't have all day to wait
Atmosphere: 2
Food: 3
Service: 2
Great food, but they were out of everything, and the employees seemed to be bothered that I was there. If you are 24 hrs, please carry everything at all times.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: 9 Piece - Jalapeno Poppers Bites
Loading...