So the menu board wasn't working and no one was taking my order so I had to go to the window to be able to order. After waiting a bit for my food my kids are hungry I get all the food out and one of my kids food is missing...😡 mind you the order wasn't cheap and I still didn't get all of my food...never again
Carriel
Ordered a Loaded Breakfast Burrito combo for my husband and a Breakfast Sandwich on Sourdough Bread combo for me , they were amazing, great taste , well made , great service from the manager Gilbert and the staff Mark, Ariel & Robbie, clean dining area, well stocked large variety of drinks !!!! Most definitely will come back and enjoy the lunch menu.
Elaine Najera
We got the wrong order still came inside to tell them we received the wrong order they didn’t want to fix it or grant a refund for us. The customer service was poor and the food was the same, we spend 1 hour arguing with them and the manager over the phone they didn’t even refund the full amount still kept the burger, and on top of that he still didn’t even give us the correct change he over gave us change. They were rude I highly suggest they get some customer service training and money handling training in place.
Luis trujillo
the cashier serves with a very bad attitude
Andrea Campos
I got off work after I arrived at Carl's Jr at around 1 :20 am. I ordered charbroiled chicken club Sandwich, the Chicken club baking baking inside the sándwich also order some start chicken also ordered the build your own bag meal and the star nuggets were not included they forgot to add those the food is not free I pay my for my food every customers that's goes out to eat pays for their food therefore we should get what we pay for it's not okay for management or any staff to forget what customers are asking for paying for my order was supposed to be ready around 1:33 am I sat in the drive thru till 1:52 am I got tired of waiting for my food I went inside. To see why it was taking a long time for my order to be made when I went inside it was empty there was only 1 family already sitting down eating no other customers were there the manager didn't bother to apologize for the food to be taking a long time I finally got my order walked out realized I didn't get my receipt went back inside to ask for my receipt there is a sign that the customer doesn't get their receipt they're supposed to get a free western burger he didn't even offer me the western burger when I came in to ask my receipt he didn't even notice that I came in I had to call him out to come to me to ask him for my receipt again he didn't even apologize for forgetting to give me my receipt im very disappointed
Gabriel Garcia
There is it 2025
Atmosphere: 5
Food: 5
Service: 5
Rebecca Wilson
Open on Christmas and so friendly! Also, blown away by the Western Wednesdays deal $2 for a burger these days is unheard of.
Atmosphere: 5
Food: 5
Service: 5
mark smith
when trump,takes over he will make.carls close for christmas.next year.i remember.when trump was,in office he had carils jr closed.i remember when carls jr was,closed.on christmas.ever since biden.came in he had carls open.all that will change next year.orders from the white house.
Nain Pedroza
Awful service. The customer is the least important. Those ladies prefer to stay on the phone or talking. It took a lot of time after watching me and saying “hello” to take my order. Don’t mention how long it took to make it ready. Honestly, I hate when the reply to the comments is “I am sorry that we could not meet your … blah blah”. It is not my expectations, is your duty as a restaurant to give a nice and decent service as well as good food. Do something, put a new manager. Fire those people if they don’t want to work. That is not our problem. So whenever they want to offer the service o must wait, c’mon! Two clients left because they were left almost 10 minutes standing without taking the order and no other client was in line! Also, when it comes to food, the fries did not have salt, burger extremely bad compared to other Carl’s Jr I usually go. Never coming to this one because of the lack of the two important things for a restaurant: customer service and bad quality food. If I could put 0 stars, I’d do it.
Atmosphere: 1
Food: 1
Service: 1
Kate__ ___
My family and I used to love Carls Jr., however today I simply went there just to get two large drinks for my husband and I, and it came out to $7.55!!? After today my family and I will absolutely never be ordering from Carls Jr. again. They are taking advantage of their customers and price gouging. My trust in their service is gone.
So the menu board wasn't working and no one was taking my order so I had to go to the window to be able to order. After waiting a bit for my food my kids are hungry I get all the food out and one of my kids food is missing...😡 mind you the order wasn't cheap and I still didn't get all of my food...never again
Ordered a Loaded Breakfast Burrito combo for my husband and a Breakfast Sandwich on Sourdough Bread combo for me , they were amazing, great taste , well made , great service from the manager Gilbert and the staff Mark, Ariel & Robbie, clean dining area, well stocked large variety of drinks !!!! Most definitely will come back and enjoy the lunch menu.
We got the wrong order still came inside to tell them we received the wrong order they didn’t want to fix it or grant a refund for us. The customer service was poor and the food was the same, we spend 1 hour arguing with them and the manager over the phone they didn’t even refund the full amount still kept the burger, and on top of that he still didn’t even give us the correct change he over gave us change. They were rude I highly suggest they get some customer service training and money handling training in place.
the cashier serves with a very bad attitude
I got off work after I arrived at Carl's Jr at around 1 :20 am. I ordered charbroiled chicken club Sandwich, the Chicken club baking baking inside the sándwich also order some start chicken also ordered the build your own bag meal and the star nuggets were not included they forgot to add those the food is not free I pay my for my food every customers that's goes out to eat pays for their food therefore we should get what we pay for it's not okay for management or any staff to forget what customers are asking for paying for
my order was supposed to be ready around 1:33 am I sat in the drive thru till 1:52 am I got tired of waiting for my food I went inside. To see why it was taking a long time for my order to be made when I went inside it was empty there was only 1 family already sitting down eating no other customers were there the manager didn't bother to apologize for the food to be taking a long time I finally got my order walked out realized I didn't get my receipt went back inside to ask for my receipt there is a sign that the customer doesn't get their receipt they're supposed to get a free western burger he didn't even offer me the western burger when I came in to ask my receipt he didn't even notice that I came in I had to call him out to come to me to ask him for my receipt again he didn't even apologize for forgetting to give me my receipt
im very disappointed
There is it 2025
Atmosphere: 5
Food: 5
Service: 5
Open on Christmas and so friendly! Also, blown away by the Western Wednesdays deal $2 for a burger these days is unheard of.
Atmosphere: 5
Food: 5
Service: 5
when trump,takes over he will make.carls close for christmas.next year.i remember.when trump was,in office he had carils jr closed.i remember when carls jr was,closed.on christmas.ever since biden.came in he had carls open.all that will change next year.orders from the white house.
Awful service. The customer is the least important. Those ladies prefer to stay on the phone or talking. It took a lot of time after watching me and saying “hello” to take my order. Don’t mention how long it took to make it ready. Honestly, I hate when the reply to the comments is “I am sorry that we could not meet your … blah blah”. It is not my expectations, is your duty as a restaurant to give a nice and decent service as well as good food. Do something, put a new manager. Fire those people if they don’t want to work. That is not our problem. So whenever they want to offer the service o must wait, c’mon! Two clients left because they were left almost 10 minutes standing without taking the order and no other client was in line! Also, when it comes to food, the fries did not have salt, burger extremely bad compared to other Carl’s Jr I usually go. Never coming to this one because of the lack of the two important things for a restaurant: customer service and bad quality food. If I could put 0 stars, I’d do it.
Atmosphere: 1
Food: 1
Service: 1
My family and I used to love Carls Jr., however today I simply went there just to get two large drinks for my husband and I, and it came out to $7.55!!? After today my family and I will absolutely never be ordering from Carls Jr. again. They are taking advantage of their customers and price gouging. My trust in their service is gone.
Restaurantji Recommends
very slow service
Atmosphere: 1
Food: 3
Service: 1
Manager super friendly and staff is on point . Food and fries always fresh. best location in El Paso for service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Big Carl Combo
Awesome double cheeseburger and fries!
Super rude people working at this location.
Atmosphere: 1
Service: 1
Check your order cuz they'll give you the wrong food.
Food: 4
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