Bad service i ask no cheese all the time and they always mess up my order. Then they give me my order with no fries and no plate to go and also extra tomato and pickles and put way too little. Bad service.
Atmosphere: 1
Food: 1
Service: 1
Danny Navarro
You have to go to this place, all their phillys are very good, you have chicken meat but in a variety of combinations, what would you really like? I went to the one located in Cielo Vista and the flavor is prepared at the moment, the meat is super soft with A great flavor but the original, the meat is super delicious with everything that a Philly bell pepper, onion, etc. should have, plus its lettuce, tomato and cheese, a lot of cheese with its toppings, I really enjoyed every bite, the potatoes were very delicious, those thick cut potatoes are delicious, they are economical From my point of view and they serve super fast, I want to go back and order something else, I'll let you know.
Atmosphere: 5
Food: 5
Service: 5
Xglizymarsh1 Xglissymarsh1
The food service was ungodly the guy showed an attitude when I went to provide payment he said and I quote “hurry up there’s people behind you” I felt disrespected.after a very long 20 minutes my unappetizing and hair induced food, a long black hair perturbed my taste buds and ruined the experience.they were very angered and unwilling to do their job, even when faced with complaints they retained the atrocious attitude from before.Overall a very upsetting 15$ experience.
Atmosphere: 1
Food: 1
Service: 1
Stink Stink
The food was somewhat decent, although the service was malicious. The workers were unwilling and ungenerous with giving condiments, especially with ranch; in fact, my acquaintance received less than half a cup of ranch. When we politely asked for more, we were charged with 65 cents more for a single, lacking cup of ranch.
Atmosphere: 2
Food: 2
Service: 1
Jesse
The food was ok but they were stingy with the ranch. A small cup of ranch costs .65 cents
Atmosphere: 1
Food: 3
Service: 1
Sophia Alma
This is very upsetting. I found a hair particle and they made us pay for a small cup of ranch. This is uncivilized.
Atmosphere: 1
Food: 1
Service: 1
ruben lopez
Food absolutely sucked. The place was a mess. There was not one clean table. Food over the floor. Management cleary doesn’t care. Stay away
Atmosphere: 1
Food: 1
Service: 1
Nathan Smith
Literally their lettuce Was filled with water Like they didn't drain it So my sandwich was literally a soggy sandwich I was so disappointed I will never get Lettuce and tomato
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Large Philly Cheese Steak, Fries
Steph
I ordered through door dash & called to ask for no veggies due to an allergy in the past.. it took forever to answer & once I finally was answered I explained my request they said no & hung up on me I call back talk to angel & he was much more help although When he asked his manger kaeil I believe , for a request of half chicken half steak she said no you can only do it in person although I ordered the exact same thing I do in person.. poor management etiquette. The food is so good the workers are just so unprofessional.
Atmosphere: 1
Food: 5
Service: 1
E Brown
They are inconsistent with all the ingredient portions. I have eaten Philly Cheesesteaks in the north east and these cheese steaks are lacking in vegetable ingredients sometimes I get less beef, once I only got a teaspoon of cheese and another time they forgot the mushrooms. Can corporate please reeducate?
I ordered through door dash & called to ask for no veggies due to an allergy in the past.. it took forever to answer & once I finally was answered I explained my request they said no & hung up on me I call back talk to angel & he was much more help although When he asked his manger kaeil I believe , for a request of half chicken half steak she said no you can only do it in person although I ordered the exact same thing I do in person.. poor management etiquette. The food is so good the workers are just so unprofessional.
Atmosphere: 1
Food: 5
Service: 1
Phylissa Kaye
I went here trying to get food. I ordered a small teriyaki chicken adding mushrooms but nothing on the end. Told them I would add want I wanted over there. Not even a minute later I guess my order was done (there's no way the meat was cooked all the way through in a minute). I didn't realize saw the lady making the sandwich asked her if it was mine. She pointed to the already made box. I told her no ma'am mine wasn't supposed to have anything on it because I can't eat somethings. She said well it said you ordered everything. They were just rushing through orders & were very rude. All the mall restaurants have gone down hill. Don't eat the undercooked meat.
Atmosphere: 1
Food: 1
Service: 1
Lazarus Frasier
Came to the mall...got hungry, so decided to go grab something to eat....Charley's! I ordered the Philly cheese Steak...regular (cheese, Mayo, lettuce tomato, onions, mushrooms and bellpeppers)...no complaints there! I ordered Cajun Fries...not too bad....I tasted like regular fries with slap yo mama seasoning! (I added malt Vinegar)! The atmosphere was loud...but due this location being in the mall! Overall experience.....not bad at all...would I come back....yes!
Atmosphere: 3
Food: 5
Service: 5
Aspen Ebell
This is the worst place my husband and I have been to! The worst thing is that my 3 year old, my hubby and I all got food poisoning and it is so bad that we can't even get up. We all ate something different so something is wrong here. The staff was very rude and made us feel so out of place!
Atmosphere: 1
Food: 1
Service: 1
Katie Piña
First of all, this place is VERY UNINVITING!! SECOND, How do you screw up someone's order? When someone says Mozzarella Sticks, DONT GIVE THEM CHEESE FRIES! Third, they need better English speakers, and their attitudes are atrocious when letting them know they messed up your order. They don't care at all. I WILL NEVER come back to this location. In fact I will be contacting corporate and will ONLY use the location on base. At least when they mess up, they are apologetic and care about their customers.
Bad service i ask no cheese all the time and they always mess up my order. Then they give me my order with no fries and no plate to go and also extra tomato and pickles and put way too little. Bad service.
Atmosphere: 1
Food: 1
Service: 1
You have to go to this place, all their phillys are very good, you have chicken meat but in a variety of combinations, what would you really like? I went to the one located in Cielo Vista and the flavor is prepared at the moment, the meat is super soft with A great flavor but the original, the meat is super delicious with everything that a Philly bell pepper, onion, etc. should have, plus its lettuce, tomato and cheese, a lot of cheese with its toppings, I really enjoyed every bite, the potatoes were very delicious, those thick cut potatoes are delicious, they are economical From my point of view and they serve super fast, I want to go back and order something else, I'll let you know.
Atmosphere: 5
Food: 5
Service: 5
The food service was ungodly the guy showed an attitude when I went to provide payment he said and I quote “hurry up there’s people behind you” I felt disrespected.after a very long 20 minutes my unappetizing and hair induced food, a long black hair perturbed my taste buds and ruined the experience.they were very angered and unwilling to do their job, even when faced with complaints they retained the atrocious attitude from before.Overall a very upsetting 15$ experience.
Atmosphere: 1
Food: 1
Service: 1
The food was somewhat decent, although the service was malicious. The workers were unwilling and ungenerous with giving condiments, especially with ranch; in fact, my acquaintance received less than half a cup of ranch. When we politely asked for more, we were charged with 65 cents more for a single, lacking cup of ranch.
Atmosphere: 2
Food: 2
Service: 1
The food was ok but they were stingy with the ranch. A small cup of ranch costs .65 cents
Atmosphere: 1
Food: 3
Service: 1
This is very upsetting. I found a hair particle and they made us pay for a small cup of ranch. This is uncivilized.
Atmosphere: 1
Food: 1
Service: 1
Food absolutely sucked. The place was a mess. There was not one clean table. Food over the floor. Management cleary doesn’t care. Stay away
Atmosphere: 1
Food: 1
Service: 1
Literally their lettuce Was filled with water Like they didn't drain it So my sandwich was literally a soggy sandwich I was so disappointed I will never get Lettuce and tomato
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Large Philly Cheese Steak, Fries
I ordered through door dash & called to ask for no veggies due to an allergy in the past.. it took forever to answer & once I finally was answered I explained my request they said no & hung up on me I call back talk to angel & he was much more help although When he asked his manger kaeil I believe , for a request of half chicken half steak she said no you can only do it in person although I ordered the exact same thing I do in person.. poor management etiquette. The food is so good the workers are just so unprofessional.
Atmosphere: 1
Food: 5
Service: 1
They are inconsistent with all the ingredient portions. I have eaten Philly Cheesesteaks in the north east and these cheese steaks are lacking in vegetable ingredients sometimes I get less beef, once I only got a teaspoon of cheese and another time they forgot the mushrooms. Can corporate please reeducate?
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
I ordered through door dash & called to ask for no veggies due to an allergy in the past.. it took forever to answer & once I finally was answered I explained my request they said no & hung up on me I call back talk to angel & he was much more help although When he asked his manger kaeil I believe , for a request of half chicken half steak she said no you can only do it in person although I ordered the exact same thing I do in person.. poor management etiquette. The food is so good the workers are just so unprofessional.
Atmosphere: 1
Food: 5
Service: 1
I went here trying to get food. I ordered a small teriyaki chicken adding mushrooms but nothing on the end. Told them I would add want I wanted over there. Not even a minute later I guess my order was done (there's no way the meat was cooked all the way through in a minute). I didn't realize saw the lady making the sandwich asked her if it was mine. She pointed to the already made box. I told her no ma'am mine wasn't supposed to have anything on it because I can't eat somethings. She said well it said you ordered everything. They were just rushing through orders & were very rude. All the mall restaurants have gone down hill. Don't eat the undercooked meat.
Atmosphere: 1
Food: 1
Service: 1
Came to the mall...got hungry, so decided to go grab something to eat....Charley's! I ordered the Philly cheese Steak...regular (cheese, Mayo, lettuce tomato, onions, mushrooms and bellpeppers)...no complaints there! I ordered Cajun Fries...not too bad....I tasted like regular fries with slap yo mama seasoning! (I added malt Vinegar)! The atmosphere was loud...but due this location being in the mall! Overall experience.....not bad at all...would I come back....yes!
Atmosphere: 3
Food: 5
Service: 5
This is the worst place my husband and I have been to! The worst thing is that my 3 year old, my hubby and I all got food poisoning and it is so bad that we can't even get up. We all ate something different so something is wrong here. The staff was very rude and made us feel so out of place!
Atmosphere: 1
Food: 1
Service: 1
First of all, this place is VERY UNINVITING!! SECOND, How do you screw up someone's order? When someone says Mozzarella Sticks, DONT GIVE THEM CHEESE FRIES! Third, they need better English speakers, and their attitudes are atrocious when letting them know they messed up your order. They don't care at all. I WILL NEVER come back to this location. In fact I will be contacting corporate and will ONLY use the location on base. At least when they mess up, they are apologetic and care about their customers.
Atmosphere: 1
Food: 1
Service: 1
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