Cheddar's Scratch Kitchen

Waited 25 minutes and not even a drink was offered. Even the manager asked if we needed anything. And still waited 10 minutes before we just walked out. Manager is just a bad as their service.

Atmosphere: 1

Food: 1

Service: 1

Tried 2 times. Disappointed in food quality

Atmosphere: 4

Food: 2

Service: 2

The staff was very kind and attentive

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Cheeseburger, Monte Cristo, Cheddar's Legendary Monster Cookie, Ribs & Chicken Tenders, Classic Burger, Salmon Plate

Lots of delicious food and drinks ? in general great service, we had a blast!

Atmosphere: 5

Food: 5

Service: 5

Good attention

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Honey Butter Croissants

Had great service but some of the food was dry. Asked for my ? medium and it was given to me well done. Told the girl that was serving me but they had so many people that nothing was done.

Atmosphere: 5

Food: 2

Service: 5

Delicious great atmosphere

Parking: Very safe

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Honey Butter Croissants, Santa Fe Spinach Dip, Cheddar's Legendary Monster Cookie, Grilled Salmon Bourbon Glazed, Cheddar's Trio Sampler, Ribs & Chicken Tenders, Broccoli Cheese Casserole

Best T- Bone steak I've had in a long time.
Great service and atmosphere.

Atmosphere: 5

Food: 5

Service: 5

It hits everytime. And for the great prices. Whole fam eats good.

Atmosphere: 5

Food: 5

Service: 5

Overall good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Cheeseburger, Honey Butter Croissants

Loved it

Atmosphere: 5

Food: 5

Service: 5

Everything delicious ?

Atmosphere: 4

Food: 4

Service: 4

If you haven’t tried the bread, 10/10.
Really makes you realize you could be a fish.

Atmosphere: 5

Service: 4

Recommended dishes: Honey Butter Croissants

Dined with my Father at approximately 6:30 PM on 09/14/2024 at Cheddar's.6460 N Desert Blvd, El Paso, TX 79912. This was my first time dining at Cheddar's. I ordered the Chicken Fingers and Ribs Combo with fries which came with a garden salad and ranch dressing. I also shared a croissant appetizer (one) with my Father prior to my meal. I first experienced food poisoning symptoms while sleeping at approximately 2 AM on September 15th, which started with rolling stomach pain that lasted for approximately 7 hours. Was awakened at 9 AM the following morning (September 15th) with severe nausea and vomiting x 6. Symptoms markedly improved throughout the day on September 15th after vomiting. Contacted and spoke with restaurant Manager Kevin in the afternoon on September 15th after waiting on hold for nearly ten minutes. Kevin was cold, flippant, dismissive after discussing my situation and symptoms. He was also argumentative throughout the conversation stating "food poisoning symptoms don't manifest until 12-24 hours after consumption" and "it was probably something else I ate that day because they are constantly checking food temperatures". After explaining the onset of my symptoms he commented, "you got sick 6 hours later or 12, which is it?!" which was very condescending. The only food I consumed prior to my meal at Cheddar's that day was a bowl of Honey Nut Cheerios and a banana for breakfast. I reassured Kevin I wasn't seeking punitive damages, a free meal, etc., but instead to notify the restaurant of my situation. Very unimpressed with my encounter/experience, especially when speaking with a member of management who should always have their customer's best interests at heart.

My elderly Father ordered a different entree and didn't experience food poisoning symptoms whatsoever.

The ladies restroom was completely trashed when I used it. I literally couldn't believe my eyes.

Atmosphere: 3

Food: 1

Service: 3

Got the pork chops - pretty good but the bourbon glaze could have used some work and the mashed potatoes weren't anything special either. Hopefully just an off night since I've heard good things.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Bacon Cheeseburger, Honey Butter Croissants