To the incredible team at Chuck E. Cheese – Sunland Park,
On behalf of my family and especially my daughter, I want to extend my deepest gratitude for the outstanding service and exceptional care you showed us during our recent visit. Due to a mix-up, we originally arrived at the wrong location for our scheduled celebration—but what could have been a major disappointment turned into something truly special, thanks entirely to your team.
Your staff acted swiftly, kindly, and professionally, going above and beyond to accommodate us at the last minute. From setting everything up without hesitation to ensuring my daughter still felt celebrated, your team delivered an experience that exceeded expectations. Despite the unexpected circumstances and a smaller turnout than anticipated, you never treated our event as anything less than important.
A special shout-out to your manager, who was truly outstanding—leading with calm, courtesy, and an exceptional commitment to customer service. It's rare to find such responsive and empathetic leadership, especially under pressure.
You didn’t just save the day—you made my little girl’s day, and for that, I’m sincerely thankful. It’s experiences like this that build lifelong customer loyalty and speak volumes about your values as a team and as a company.
With appreciation and respect, Carlo Moreno
Cesar Lerma
Had my daughter’s birthday party here and it’s way better than other places. Unlimited games for the kids for 2 hours and we added the jumping experience for all kids. Once the 2 hours of game play were up, the kids still had unlimited access to the jumping area. Pizza has gotten a lot better too! Best part, it didn’t break the bank. I’ve almost double at other pizza places.
Atmosphere: 5
Food: 5
Service: 5
Cindy Pass
I went there with my youngest granddaughter to meet up with my son who would be getting off work, and even though I only had about 13 bucks, the lady at the counter gave her free drink cup and only charged for the pizza. That was the sweetest thing in the world to us!!!! Sofia the granddaughter had a blast!!
Atmosphere: 5
Food: 5
Service: 5
Original Chops
I came here hoping to give my kids a good time but was pretty disappointed. Not sure if it was because I didn’t speak Spanish but between my daughters party and the other peoples party theirs was completely different from ours. When ChuckE came out, it was the most depressing mouse ever but with the others ChuckE was more lively and hyped. With service they would help other families right away but kept myself or people in my party waiting again not sure if it is we didn’t speak Spanish. Being to many other ChuckECheese locations out of state and others in El Paso this one was the most disappointing
Atmosphere: 3
Food: 4
Service: 1
Paola Velo
Once we entered, there was nobody at the door so we waited for a few seconds and nobody came to great us so we just walked in. We didn't get the stamp that they put to every family that walks in. The place is very small. About 5 games weren't working. Not too satisfied
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Salad Bar, Pepperoni Pizza
Patty Castro
With the new play area addition, makes it worth while
Savannnah Lopez
Got sick from the food. Customer service wasn’t good.
Atmosphere: 4
Food: 2
Service: 1
Subhanir Chitnis
Great experience for kids, a little boring for adults. Been here for a few birthday parties already. Kids are definitely excited to see the mascot come and dance with them.
Atmosphere: 4
Food: 3
Service: 3
Eduardo Ojeda
1. Clean place, maintained games, awsome staff. 2. Thank you so much for making chuckee cheese affordable with the awsome memberships ! 3. Delicious fresh pizza Thanks!
Kid-friendliness: It’s forsure not a kid friendly place
Atmosphere: 5
Food: 5
Service: 5
Lorenzo Morales Jr
Celebrated our daughter's 6th birthday. Sarah was great, she went above and beyond to make our day special. We were very happy with the outcome, she came through. Or daughter had the best time. Thank you to Sarah.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Pepperoni Pizza, Salad Bar
AndreaIsaac Sanchez
Not coming here again they refused to sell pizza to us because they were backed up we had to buy it from next door pizzeria way better price than here and taste. The salad bar has been empty for an hour or so then they sell pizza to other people. I feel discriminated some people left and they did not give a receipt the registers unsupervised
Atmosphere: 1
Food: 1
Service: 1
Oscar Gtz
A place made for children, but with amenities for adults, you can order your good glass of draft beer, they have good promotions and combos that include games, timed cards allow children to play as much as they want, and they can share them, If you go very often or have several children, they have annual plans with credits and unlimited visits daily that you can easily cover several times the cost. It is also a very safe place because there is someone at the door to prevent the children from leaving without their adult.
Kid-friendliness: Very safe and fun place for children
Atmosphere: 5
Food: 5
Service: 5
Ashley
My daughter loves to come here every year for her bday, we had dinner here last night and omg it was terrible , the atmosphere, the food, the employees. They didn’t even check our numbers before leaving. Not going back. Shame.
To the incredible team at Chuck E. Cheese – Sunland Park,
On behalf of my family and especially my daughter, I want to extend my deepest gratitude for the outstanding service and exceptional care you showed us during our recent visit. Due to a mix-up, we originally arrived at the wrong location for our scheduled celebration—but what could have been a major disappointment turned into something truly special, thanks entirely to your team.
Your staff acted swiftly, kindly, and professionally, going above and beyond to accommodate us at the last minute. From setting everything up without hesitation to ensuring my daughter still felt celebrated, your team delivered an experience that exceeded expectations. Despite the unexpected circumstances and a smaller turnout than anticipated, you never treated our event as anything less than important.
A special shout-out to your manager, who was truly outstanding—leading with calm, courtesy, and an exceptional commitment to customer service. It's rare to find such responsive and empathetic leadership, especially under pressure.
You didn’t just save the day—you made my little girl’s day, and for that, I’m sincerely thankful. It’s experiences like this that build lifelong customer loyalty and speak volumes about your values as a team and as a company.
With appreciation and respect,
Carlo Moreno
Had my daughter’s birthday party here and it’s way better than other places. Unlimited games for the kids for 2 hours and we added the jumping experience for all kids. Once the 2 hours of game play were up, the kids still had unlimited access to the jumping area. Pizza has gotten a lot better too! Best part, it didn’t break the bank. I’ve almost double at other pizza places.
Atmosphere: 5
Food: 5
Service: 5
I went there with my youngest granddaughter to meet up with my son who would be getting off work, and even though I only had about 13 bucks, the lady at the counter gave her free drink cup and only charged for the pizza.
That was the sweetest thing in the world to us!!!! Sofia the granddaughter had a blast!!
Atmosphere: 5
Food: 5
Service: 5
I came here hoping to give my kids a good time but was pretty disappointed. Not sure if it was because I didn’t speak Spanish but between my daughters party and the other peoples party theirs was completely different from ours. When ChuckE came out, it was the most depressing mouse ever but with the others ChuckE was more lively and hyped. With service they would help other families right away but kept myself or people in my party waiting again not sure if it is we didn’t speak Spanish. Being to many other ChuckECheese locations out of state and others in El Paso this one was the most disappointing
Atmosphere: 3
Food: 4
Service: 1
Once we entered, there was nobody at the door so we waited for a few seconds and nobody came to great us so we just walked in. We didn't get the stamp that they put to every family that walks in. The place is very small. About 5 games weren't working. Not too satisfied
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Salad Bar, Pepperoni Pizza
With the new play area addition, makes it worth while
Got sick from the food. Customer service wasn’t good.
Atmosphere: 4
Food: 2
Service: 1
Great experience for kids, a little boring for adults. Been here for a few birthday parties already. Kids are definitely excited to see the mascot come and dance with them.
Atmosphere: 4
Food: 3
Service: 3
1. Clean place, maintained games, awsome staff.
2. Thank you so much for making chuckee cheese affordable with the awsome memberships !
3. Delicious fresh pizza
Thanks!
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible e experience. No food!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
10/10 restrooms.
Kid-friendliness: It’s forsure not a kid friendly place
Atmosphere: 5
Food: 5
Service: 5
Celebrated our daughter's 6th birthday. Sarah was great, she went above and beyond to make our day special. We were very happy with the outcome, she came through. Or daughter had the best time. Thank you to Sarah.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Pepperoni Pizza, Salad Bar
Not coming here again they refused to sell pizza to us because they were backed up we had to buy it from next door pizzeria way better price than here and taste. The salad bar has been empty for an hour or so then they sell pizza to other people. I feel discriminated some people left and they did not give a receipt the registers unsupervised
Atmosphere: 1
Food: 1
Service: 1
A place made for children, but with amenities for adults, you can order your good glass of draft beer, they have good promotions and combos that include games, timed cards allow children to play as much as they want, and they can share them, If you go very often or have several children, they have annual plans with credits and unlimited visits daily that you can easily cover several times the cost. It is also a very safe place because there is someone at the door to prevent the children from leaving without their adult.
Kid-friendliness: Very safe and fun place for children
Atmosphere: 5
Food: 5
Service: 5
My daughter loves to come here every year for her bday, we had dinner here last night and omg it was terrible , the atmosphere, the food, the employees. They didn’t even check our numbers before leaving. Not going back. Shame.
Atmosphere: 1
Food: 2
Service: 1
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