Was super disappointed to find out that the crawfish is actually steamed and not boiled. We ordered our food as hot Cajun and it tasted super bland/flavorless. Server couldn’t take our order properly and the manager was no help. I personally do not recommend.
Atmosphere: 3
Food: 3
Service: 1
Tyler Hull
I cannot stress enough how utterly disappointed I was with this restaurant. Imagine my shock when I discovered that the crawfish, a signature dish, was steamed instead of the mouthwatering boiled version I had anticipated. To add insult to injury, our order of hot Cajun food left our taste buds utterly underwhelmed, devoid of any flavor or excitement. The server's inability to accurately take our order only compounded our frustration, and even the manager's presence proved futile in resolving the issue. But wait, there's more! As if the dining experience wasn't disheartening enough, beggars shamelessly infiltrated the restaurant, pestering patrons for money while they attempted to enjoy their meals. Needless to say, I wholeheartedly advise against dining here. It was an incredibly disheartening and regrettable experience. ?**edit**Dear Crazy Crab,You asked for more information, I’m happy to provide it.I am writing to express my deep disappointment and concern regarding my recent dining experience at your establishment. As a customer, I believe it is crucial to provide feedback when necessary to help maintain the high standards that are expected from a reputable restaurant.Firstly, I regret to inform you that the food served to my daughters resulted in them contracting food poisoning. This is an alarming and distressing situation, as it poses serious health risks and raises questions about the hygiene practices in your kitchen. It is imperative that every effort is made to ensure the safety and well-being of your customers through rigorous food safety protocols.Furthermore, during our visit, we encountered a highly disruptive and uncomfortable situation. Beggars, accompanied by a dog that was tied to a bench outside, roamed freely throughout the entire restaurant. They approached each table, inquiring if patrons spoke Spanish, and proceeded to solicit money. This behavior not only impeded our dining experience but also raised concerns about the overall security and ambiance of your establishment.In addition to these issues, there was a significant discrepancy between the order we placed and the food that was served. Our order explicitly stated that we wanted each pound of crawfish accompanied by potatoes and corn, as indicated in your menu. However, to our disappointment, the potatoes and corn were unseasoned and presented in a steamed bag. This inconsistency between the menu description and the actual presentation of the food was both frustrating and disheartening. We expected a traditionally boiled preparation, but it was evident that the food had been steamed, resulting in a lack of desired flavors.As a customer, it is disheartening to encounter such shortcomings in a dining experience. It is vital for a restaurant to accurately represent its menu items and ensure that they are prepared and presented as described. This includes adhering to proper cooking methods and ensuring the correct seasoning to meet customers' expectations.I trust that you value customer feedback and take these concerns seriously. I kindly request that you address these issues promptly and take necessary steps to prevent such occurrences in the future. Maintaining high standards of food safety, addressing disruptive behavior within the premises, and ensuring menu accuracy are essential aspects of providing a positive dining experience.Thank you for your attention to this matter. I hope that my feedback will contribute to the improvement and success of your establishment.
Atmosphere: 1
Food: 1
Service: 1
John
The owner is truly a horrible person that treats her employees with absolute disrespect. The food is purposefully loaded with MSG. Speaking as a former GM with no write-ups and no disciplinary actions whatsoever during my impeccable tenure there, I was terminated with no proof and no reason. If I was you I would not support this business.
Justin Chase
Excellent food quality is top notch. Clean great atmosphere delicious and amazing presentation service Is like no other.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Crab Legs
Kwang Sheu
The food is delicious and slightly spicy.Seafood is fresh.
Atmosphere: 5
Food: 5
Service: 5
Celeste Arrey
Finding a place with great service and food when out of town is not always easy. The food and service was excellent. Will definitely be back next time we are in town.
Atmosphere: 5
Food: 5
Service: 5
Laura Hayes
I never write reviews but me and my husband and kids just ate at the crazy crab and we were enjoying ourselves until the owner of the company came to our tables to ask us how many items we had ordered of the sauce. Which was very weird and honestly rude when we asked our server why she was asking us he just said she probably wants to make sure he was ringing everything in. It was incredibly rude to have come to us and question how much we are order. Won’t be going back.
Catherine Andrews
5-star! Great place to celebrate an event or date night. Customer service was remarkable and on point. Try the Snow Crab it was the best!
Atmosphere: 5
Food: 5
Service: 5
Colin White
Super expensive but it is seafood in the desert what do you expect.Fried oysters were surprisingly good. ??
The food and the service are wonderful. John is an excellent General Manager, he always makes sure that we are having a great experience every time we are there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Catfish, Seafood, Crab Legs
Jessie Wilson
You are missing out if you don't eat here. Its the beat seafood hands down. Definitely the best in El Paso. John is AMAZING. He is very attentive and has great hospitality. You can't go wrong by dining at Crazy Crab.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried, Catfish, Seafood
Julio Morales
Want to say thanks to John the manager who made our bday celebration wonderful! Great job and thank you!
Atmosphere: 5
Food: 5
Service: 5
Efren Palma
I go in a lot for a beer and the fried baskets the food is great and I love the management Jhon is always having cool conversations and the employees are so involved with there customers that they even know me by name and always greet me with a smile Alejandra Vince and Ashley Abby and Jo are all great
Atmosphere: 5
Food: 5
Service: 5
Marcus Guerrero
I went to this restaurant with my family because it was recommended by a family friend. I was a little skeptical at first because I'm very particular about how I like my seafood, BUT i was pleasantly surprised. We all really loved the food and the service was wonderful. It wasn't too packed or noisy so it was really great for an intimate sit down with my family. The staff was really nice and attentive. The manager, John, came around to check on all the tables and we had a great conversation with him. He made us feel really comfortable and welcomed... and gave us some really great recommendations. I'll definitely be back after the food and service we got!
Fried rice is
Atmosphere: 5
Food: 5
Service: 5
Was super disappointed to find out that the crawfish is actually steamed and not boiled. We ordered our food as hot Cajun and it tasted super bland/flavorless. Server couldn’t take our order properly and the manager was no help. I personally do not recommend.
Atmosphere: 3
Food: 3
Service: 1
I cannot stress enough how utterly disappointed I was with this restaurant. Imagine my shock when I discovered that the crawfish, a signature dish, was steamed instead of the mouthwatering boiled version I had anticipated. To add insult to injury, our order of hot Cajun food left our taste buds utterly underwhelmed, devoid of any flavor or excitement. The server's inability to accurately take our order only compounded our frustration, and even the manager's presence proved futile in resolving the issue. But wait, there's more! As if the dining experience wasn't disheartening enough, beggars shamelessly infiltrated the restaurant, pestering patrons for money while they attempted to enjoy their meals. Needless to say, I wholeheartedly advise against dining here. It was an incredibly disheartening and regrettable experience. ?**edit**Dear Crazy Crab,You asked for more information, I’m happy to provide it.I am writing to express my deep disappointment and concern regarding my recent dining experience at your establishment. As a customer, I believe it is crucial to provide feedback when necessary to help maintain the high standards that are expected from a reputable restaurant.Firstly, I regret to inform you that the food served to my daughters resulted in them contracting food poisoning. This is an alarming and distressing situation, as it poses serious health risks and raises questions about the hygiene practices in your kitchen. It is imperative that every effort is made to ensure the safety and well-being of your customers through rigorous food safety protocols.Furthermore, during our visit, we encountered a highly disruptive and uncomfortable situation. Beggars, accompanied by a dog that was tied to a bench outside, roamed freely throughout the entire restaurant. They approached each table, inquiring if patrons spoke Spanish, and proceeded to solicit money. This behavior not only impeded our dining experience but also raised concerns about the overall security and ambiance of your establishment.In addition to these issues, there was a significant discrepancy between the order we placed and the food that was served. Our order explicitly stated that we wanted each pound of crawfish accompanied by potatoes and corn, as indicated in your menu. However, to our disappointment, the potatoes and corn were unseasoned and presented in a steamed bag. This inconsistency between the menu description and the actual presentation of the food was both frustrating and disheartening. We expected a traditionally boiled preparation, but it was evident that the food had been steamed, resulting in a lack of desired flavors.As a customer, it is disheartening to encounter such shortcomings in a dining experience. It is vital for a restaurant to accurately represent its menu items and ensure that they are prepared and presented as described. This includes adhering to proper cooking methods and ensuring the correct seasoning to meet customers' expectations.I trust that you value customer feedback and take these concerns seriously. I kindly request that you address these issues promptly and take necessary steps to prevent such occurrences in the future. Maintaining high standards of food safety, addressing disruptive behavior within the premises, and ensuring menu accuracy are essential aspects of providing a positive dining experience.Thank you for your attention to this matter. I hope that my feedback will contribute to the improvement and success of your establishment.
Atmosphere: 1
Food: 1
Service: 1
The owner is truly a horrible person that treats her employees with absolute disrespect. The food is purposefully loaded with MSG. Speaking as a former GM with no write-ups and no disciplinary actions whatsoever during my impeccable tenure there, I was terminated with no proof and no reason. If I was you I would not support this business.
Excellent food quality is top notch. Clean great atmosphere delicious and amazing presentation service Is like no other.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Crab Legs
The food is delicious and slightly spicy.Seafood is fresh.
Atmosphere: 5
Food: 5
Service: 5
Finding a place with great service and food when out of town is not always easy. The food and service was excellent. Will definitely be back next time we are in town.
Atmosphere: 5
Food: 5
Service: 5
I never write reviews but me and my husband and kids just ate at the crazy crab and we were enjoying ourselves until the owner of the company came to our tables to ask us how many items we had ordered of the sauce. Which was very weird and honestly rude when we asked our server why she was asking us he just said she probably wants to make sure he was ringing everything in. It was incredibly rude to have come to us and question how much we are order. Won’t be going back.
5-star! Great place to celebrate an event or date night. Customer service was remarkable and on point. Try the Snow Crab it was the best!
Atmosphere: 5
Food: 5
Service: 5
Super expensive but it is seafood in the desert what do you expect.Fried oysters were surprisingly good. ??
Restaurantji Recommends
The food and the service are wonderful. John is an excellent General Manager, he always makes sure that we are having a great experience every time we are there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Catfish, Seafood, Crab Legs
You are missing out if you don't eat here. Its the beat seafood hands down. Definitely the best in El Paso. John is AMAZING. He is very attentive and has great hospitality. You can't go wrong by dining at Crazy Crab.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried, Catfish, Seafood
Want to say thanks to John the manager who made our bday celebration wonderful! Great job and thank you!
Atmosphere: 5
Food: 5
Service: 5
I go in a lot for a beer and the fried baskets the food is great and I love the management Jhon is always having cool conversations and the employees are so involved with there customers that they even know me by name and always greet me with a smile Alejandra Vince and Ashley Abby and Jo are all great
Atmosphere: 5
Food: 5
Service: 5
I went to this restaurant with my family because it was recommended by a family friend. I was a little skeptical at first because I'm very particular about how I like my seafood, BUT i was pleasantly surprised. We all really loved the food and the service was wonderful. It wasn't too packed or noisy so it was really great for an intimate sit down with my family. The staff was really nice and attentive. The manager, John, came around to check on all the tables and we had a great conversation with him. He made us feel really comfortable and welcomed... and gave us some really great recommendations. I'll definitely be back after the food and service we got!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Legs