It was Tuesday 7/21/2025 and we couldn't decide what to eat for dinner. So, we are thinking something delicious and cheap. Then we think Taco Tuesday!! 1$ tacos sounds good but they are 2$ each. So basically for an order of 3 tacos you get 1$ off. Not so great special! We ordered 3 orders of tacos for the family. When we were in line our son called us to get him a cheeseburger. So we tell the cashier at the window if we can add a hunger buster with cheese. She gave us a look like she just sniffed some fresh crap!! Like it was such a big deal. We waited 5 min for the burger and came home. The burger was the only descent food we got. The fries were cold and hard the taco shells were stale and chewy. The ground beef tasted gross like it was old and even the tomatoes tasted funky in the tacos! I would give no stars if I could. The worst Taco Tuesday ever!! Thanks DQ!!
Atmosphere: 1
Food: 1
Service: 1
Elsa DellossieWarden
Nothing but the BEST in customer service, kindness, and empathy from the manager to the employees!!! Thank you all for your understanding and help tonight with my flat!!! Thank you all and God Bless!!!
Atmosphere: 5
Food: 5
Service: 5
Laura Espinoza
I wrote a review of such bad service and now Im editing my review because this is all they replied:
Hi Laura Espinoza, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our customers. We hope you give us another chance next time you're craving DQ food and treats. - Dairy Queen Texas Thats ridiculous. And you are going to keep my money!? I do not think so.
My original review is below. Im willing to pay for high price good ice cream. But seriously this is ridiculous. The amount of pecans, caramel and chocolate on a Turtle pecan blizzard is too little. There has been more than 3 times i pay a high price treat that gives you only vanilla icecream. Yes! 5 dlls for plain ice cream. Thats theft. Im starting to hear it from my family members too.
Atmosphere: 1
Food: 1
Service: 1
Juan Canales
Was very disappointed that the Dairy Queens in El Paso will not be participating in the new Superman blizzard commerative cups. Drove all the way to purchase a blizzard for my grandson and was told they were not participating
Service: 5
Joe Gonzalez
We went for some ice cream.
Food: 5
Service: 5
Joel Guerra
Got here at 10, and the inside lobby was locked even though they close at 11. Had to wait in the long drive thru line which took longer than normal but once I got my ice cream, me and my family sat outside and by 10:40 they turned off the lights outside. Horrible experience, definitely won’t be coming back here
Service: 1
Rikki Smith - Faith on Friday
I don't often eat here, but when I do, I'm never disappointed. I love their burgers. The flavor, the portion, and the fixin. Their fries r really good, too And who doesn't NEED an Oreo Cookie Blast? I do think it's kinda pricey, but hey, it's not an everyday thing.
Atmosphere: 5
Food: 5
Service: 5
danimareli
Always the worst customer service at this location, employees don’t want to work whatsoever, they never answer at the drive thru & when they do they never have anything from the menu.
Atmosphere: 1
Food: 1
Service: 1
Andrew H
Despite them almost closing the store, they let me in and still served me without issue. Food was good and the blizzard was great. No complaints from me
Atmosphere: 5
Food: 5
Service: 5
Dezzy Fonseca
Kiara helped us at the register she was what i would describe as a perfect employee she greeted us was so nice and helpful and confirmed our order i have had a great experience at this dairy queen i hope more ppl become like kiara
They had me park off to the side as the french fries would take a bit. They completely forgot to make my order. Very sad poor performance.
Atmosphere: 2
Food: 4
Service: 2
marisela corral
This was our first time coming to this DQ and it will be our last. We ordered 3 BLIZZARDS and a banana split and everything was given to us melted and soupy. Not sure if the upside down test for blizzards is still a thing, but if it is, they didn’t do that for ANY of our blizzards. We asked them to replace one of our blizzards, a m&m blizzard, which was the most melted, and the new one they gave us was still slightly melted. Never again.
Ismael Segura
The food rating would be higher had we received the correct orders. The bacon cheese burger i ordered came with no bacon and no cheese. The jalitos burger my wife ordered came with no patty!!! So I don't know how it would've tasted since I had to go back after finding all this out when I got home. I knew I should've checked before leaving the drive through, but how can you forget the patty?! Or the bacon and cheese on a bacon cheese burger? Managerial problem.
Food: 1
Service: 4
Gummy Bear
Great place to get some ice cream treats….you should send your tech to help other places to fix the ice cream machine…….anyway great customer service and food keep up the good work….
It was Tuesday 7/21/2025 and we couldn't decide what to eat for dinner. So, we are thinking something delicious and cheap. Then we think Taco Tuesday!! 1$ tacos sounds good but they are 2$ each. So basically for an order of 3 tacos you get 1$ off. Not so great special! We ordered 3 orders of tacos for the family. When we were in line our son called us to get him a cheeseburger. So we tell the cashier at the window if we can add a hunger buster with cheese. She gave us a look like she just sniffed some fresh crap!! Like it was such a big deal. We waited 5 min for the burger and came home. The burger was the only descent food we got. The fries were cold and hard the taco shells were stale and chewy. The ground beef tasted gross like it was old and even the tomatoes tasted funky in the tacos! I would give no stars if I could. The worst Taco Tuesday ever!! Thanks DQ!!
Atmosphere: 1
Food: 1
Service: 1
Nothing but the BEST in customer service, kindness, and empathy from the manager to the employees!!!
Thank you all for your understanding and help tonight with my flat!!!
Thank you all and God Bless!!!
Atmosphere: 5
Food: 5
Service: 5
I wrote a review of such bad service and now Im editing my review because this is all they replied:
Hi Laura Espinoza, we're sorry to hear about your experience. We appreciate your feedback and are always listening to our customers. We hope you give us another chance next time you're craving DQ food and treats. - Dairy Queen Texas
Thats ridiculous. And you are going to keep my money!? I do not think so.
My original review is below.
Im willing to pay for high price good ice cream. But seriously this is ridiculous. The amount of pecans, caramel and chocolate on a Turtle pecan blizzard is too little. There has been more than 3 times i pay a high price treat that gives you only vanilla icecream. Yes! 5 dlls for plain ice cream. Thats theft. Im starting to hear it from my family members too.
Atmosphere: 1
Food: 1
Service: 1
Was very disappointed that the Dairy Queens in El Paso will not be participating in the new Superman blizzard commerative cups. Drove all the way to purchase a blizzard for my grandson and was told they were not participating
Service: 5
We went for some ice cream.
Food: 5
Service: 5
Got here at 10, and the inside lobby was locked even though they close at 11. Had to wait in the long drive thru line which took longer than normal but once I got my ice cream, me and my family sat outside and by 10:40 they turned off the lights outside. Horrible experience, definitely won’t be coming back here
Service: 1
I don't often eat here, but when I do, I'm never disappointed. I love their burgers. The flavor, the portion, and the fixin. Their fries r really good, too
And who doesn't NEED an Oreo Cookie Blast? I do think it's kinda pricey, but hey, it's not an everyday thing.
Atmosphere: 5
Food: 5
Service: 5
Always the worst customer service at this location, employees don’t want to work whatsoever, they never answer at the drive thru & when they do they never have anything from the menu.
Atmosphere: 1
Food: 1
Service: 1
Despite them almost closing the store, they let me in and still served me without issue. Food was good and the blizzard was great. No complaints from me
Atmosphere: 5
Food: 5
Service: 5
Kiara helped us at the register she was what i would describe as a perfect employee she greeted us was so nice and helpful and confirmed our order i have had a great experience at this dairy queen i hope more ppl become like kiara
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They had me park off to the side as the french fries would take a bit. They completely forgot to make my order. Very sad poor performance.
Atmosphere: 2
Food: 4
Service: 2
This was our first time coming to this DQ and it will be our last. We ordered 3 BLIZZARDS and a banana split and everything was given to us melted and soupy. Not sure if the upside down test for blizzards is still a thing, but if it is, they didn’t do that for ANY of our blizzards. We asked them to replace one of our blizzards, a m&m blizzard, which was the most melted, and the new one they gave us was still slightly melted. Never again.
The food rating would be higher had we received the correct orders. The bacon cheese burger i ordered came with no bacon and no cheese. The jalitos burger my wife ordered came with no patty!!! So I don't know how it would've tasted since I had to go back after finding all this out when I got home. I knew I should've checked before leaving the drive through, but how can you forget the patty?! Or the bacon and cheese on a bacon cheese burger? Managerial problem.
Food: 1
Service: 4
Great place to get some ice cream treats….you should send your tech to help other places to fix the ice cream machine…….anyway great customer service and food keep up the good work….
Atmosphere: 3
Food: 4
Service: 4
Had lunch with coworkers. Good service.
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