Overall awful. Food was fine, nothing special. Chicken is chicken. The employees were rude and expected us to have heard their conversation with another customer to know their store hours, which they didn't seem to know since they guessed they closed at either 5pm or maybe 9pm? We asked a simple question, and the boy cashier turned to his coworker and mocked us. What happened to at least waiting until the customer walked away. It's a pretty snobby place, considering it's glorified fast food. Skip it.
Atmosphere: 1
Food: 3
Service: 1
Aurora Bernal
Very good food and service
Atmosphere: 5
Food: 5
Service: 5
Dany Diaz
I went to eat around 8:40 PM, even though the location is advertised to close at 10 PM. Upon arrival, an employee shouted at us that they were closing in an hour and mentioned a 45-minute wait time for orders. This didn’t bother us, but it was clear that the other customers who arrived with us—about 12 in total—were upset by this approach.
Why does this happen? I work in the restaurant industry, and I know this is a tactic some employees, especially younger ones, use to discourage customers from ordering so they can finish early. We weren’t arriving 15 minutes before closing; we came with over an hour to spare.
As a company, I understand how difficult it is to attract and retain customers. Having young employees who lack customer service skills actively discourages customers from spending their money here, which seems like a very aggressive way to lose revenue.
I would strongly recommend that corporate pays closer attention to this location during closing hours because this isn’t the first time I’ve experienced something like this here. It reflects poorly on the brand and drives loyal customers away.
Atmosphere: 4
Food: 5
Service: 1
Claudia Moreno
Took forever to pack a salad.....
Vale Lira
service was so bad, they have bad attitude towards customers. and long waiting time. but overall food great
Bought the half chicken carbonsote. Chicken has great taste. You can make some good tacos. Macaroni salad and salsas are also good.
Atmosphere: 4
Food: 5
Service: 5
S4G3R
I guess they melt the cheese no more.
Atmosphere: 2
Food: 2
Service: 2
Loreinn Huitron
Completely DISSAPOINTED and dissatisfied, this was our first time trying this restaurant and we ordered, a whole chicken, burgers and the chicken salad which we payed over $100 for!! Like seriously? Chicken was definitely not fresh! It was cold and bland! Burgers were flavorless, skimpy and the patties were undercooked and COLD!!! The chicken salad was ok, decent portion but definitely overpriced! We are extremely MAD at how expensive this place is and how BAD the food is! This restaurant is absolutely not worth it, bad service, HORRIBLE COOKS, low quality food and overpriced!
Atmosphere: 1
Food: 1
Service: 1
Cobey Ortiz
Picked up this food on the east side went all the way home on the west side and when I got home, I ordered two large fries and both those were not even filled up to the top about halfway filled up. I ordered double cheeseburger and they gave me Patty instead of two. We open our chicken and all the chicken were completely burnt.
Atmosphere: 3
Food: 1
Celeste Gutierrez
very bad service, the staff does not serve you well and if you have any complaints or questions they do not know what to answer you, they should pay more attention to that and know how to serve their customers
Bad service, I ordered a Hawaiian and they didn't give me pineapple, I checked and they offered me to go only for the pineapple for my burger oh in another purchase they can add the pineapple but I needed to pay for my burger. Not even the manager could speak. I am a manager at fast food and if we make a mistake we do something about it.
Atmosphere: 1
Food: 1
Service: 1
Alan G
Great food (roasted chicken), awesome customer service!
Atmosphere: 5
Food: 5
Service: 5
Carmen Lu
This place was so dirty!! Flys all over the window.
Ileene Mendoza
UPDATE 2024: They took the plant based burger off the menu. Super disappointing. Will not be back.
Food: 1
Andres Ibarra
Only go if you speak Spanish and very loudly, tried 5 times to order extra rice at the drive thru before giving up and just getting the normal chicken, food is delicious tho, wouldn’t kill them to hire a bilingual person for the drive thru
Overall awful. Food was fine, nothing special. Chicken is chicken. The employees were rude and expected us to have heard their conversation with another customer to know their store hours, which they didn't seem to know since they guessed they closed at either 5pm or maybe 9pm? We asked a simple question, and the boy cashier turned to his coworker and mocked us. What happened to at least waiting until the customer walked away. It's a pretty snobby place, considering it's glorified fast food. Skip it.
Atmosphere: 1
Food: 3
Service: 1
Very good food and service
Atmosphere: 5
Food: 5
Service: 5
I went to eat around 8:40 PM, even though the location is advertised to close at 10 PM. Upon arrival, an employee shouted at us that they were closing in an hour and mentioned a 45-minute wait time for orders. This didn’t bother us, but it was clear that the other customers who arrived with us—about 12 in total—were upset by this approach.
Why does this happen? I work in the restaurant industry, and I know this is a tactic some employees, especially younger ones, use to discourage customers from ordering so they can finish early. We weren’t arriving 15 minutes before closing; we came with over an hour to spare.
As a company, I understand how difficult it is to attract and retain customers. Having young employees who lack customer service skills actively discourages customers from spending their money here, which seems like a very aggressive way to lose revenue.
I would strongly recommend that corporate pays closer attention to this location during closing hours because this isn’t the first time I’ve experienced something like this here. It reflects poorly on the brand and drives loyal customers away.
Atmosphere: 4
Food: 5
Service: 1
Took forever to pack a salad.....
service was so bad, they have bad attitude towards customers. and long waiting time. but overall food great
Atmosphere: 5
Food: 4
Recommended dishes: Chicken Fajitas, Chicken Salad, Macaroni Salad
Bought the half chicken carbonsote. Chicken has great taste. You can make some good tacos.
Macaroni salad and salsas are also good.
Atmosphere: 4
Food: 5
Service: 5
I guess they melt the cheese no more.
Atmosphere: 2
Food: 2
Service: 2
Completely DISSAPOINTED and dissatisfied, this was our first time trying this restaurant and we ordered, a whole chicken, burgers and the chicken salad which we payed over $100 for!! Like seriously? Chicken was definitely not fresh! It was cold and bland! Burgers were flavorless, skimpy and the patties were undercooked and COLD!!! The chicken salad was ok, decent portion but definitely overpriced! We are extremely MAD at how expensive this place is and how BAD the food is! This restaurant is absolutely not worth it, bad service, HORRIBLE COOKS, low quality food and overpriced!
Atmosphere: 1
Food: 1
Service: 1
Picked up this food on the east side went all the way home on the west side and when I got home, I ordered two large fries and both those were not even filled up to the top about halfway filled up.
I ordered double cheeseburger and they gave me Patty instead of two.
We open our chicken and all the chicken were completely burnt.
Atmosphere: 3
Food: 1
very bad service, the staff does not serve you well and if you have any complaints or questions they do not know what to answer you, they should pay more attention to that and know how to serve their customers
Restaurantji Recommends
Bad service, I ordered a Hawaiian and they didn't give me pineapple, I checked and they offered me to go only for the pineapple for my burger oh in another purchase they can add the pineapple but I needed to pay for my burger. Not even the manager could speak. I am a manager at fast food and if we make a mistake we do something about it.
Atmosphere: 1
Food: 1
Service: 1
Great food (roasted chicken), awesome customer service!
Atmosphere: 5
Food: 5
Service: 5
This place was so dirty!! Flys all over the window.
UPDATE 2024: They took the plant based burger off the menu. Super disappointing. Will not be back.
Food: 1
Only go if you speak Spanish and very loudly, tried 5 times to order extra rice at the drive thru before giving up and just getting the normal chicken, food is delicious tho, wouldn’t kill them to hire a bilingual person for the drive thru
Atmosphere: 5
Food: 5
Service: 1
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