I always order food through Uber eats and they always get my order wrong!. And also they never answer the phone the costumer service here sucks .
Alex Lezama
I ordered 8 stuffed bagel minis which are $2 each. They charged me about $25. I felt I was getting overcharged, the order even with tax wouldn't be over $20. But when I asked for the itemized receipt they said they didn't have those, that their POS did not print them. I found that unbelievable.
Service: 1
Jennifer Ramos
Owner shouted at my 90 year old grandparents when they asked to correct their order (missing croissant and missing donut) order was incomplete. Owner 109249 Ulysses accused them of lying and told them to never return to that location. Morning of March 30th to review video, store 351456.
Service: 1
Louie Arevalo
Dear Dunkin’ Donuts FranchiseeBassett Plaza6045 Montana Ave #100, El Paso, TX 79925I write to you today with a heavy heart and a concern so pressing that I felt compelled to bring it to your immediate attention. It is with great disappointment that I must relay my most experience (of 3 in the last year) at your establishment, which is experiences that starkly contrast the renowned reputation of Dunkin’ Donuts.First and foremost, the core of my concern lies with your team. It pains me to say that the service I encountered was lackluster at best. The employees, whom one would expect to be the ambassadors of your brand, seemed disinterested and detached. This apathetic demeanor not only dampens the customer experience but also raises questions about their commitment to your vision and values.Moreover, the quality of the products served was startlingly subpar. The donuts, usually a symphony of taste and texture, were stale, as though they were relics of a bygone era. The coffee, a cornerstone of your business, was lukewarm and insipid, a shadow of the rich and invigorating brew one anticipates at Dunkin’ Donuts. This decline in quality is not just a disappointment; it's a disservice to the legacy of your brand.Perhaps most troubling is the prevailing sense that these issues are not mere oversights but indicative of a deeper malaise. It's almost as if there's an air of sabotage, a concerted effort to undermine the very foundations of what Dunkin’ Donuts stands for. Whether this is due to lack of proper training, inadequate management, or a broader organizational culture issue, it's a concern that needs your urgent attention.As a long-time patron of Dunkin’ Donuts, it's distressing to witness this downfall. Your establishment, once a beacon of consistency and quality in the fast-food industry, seems to be losing its way. I implore you to consider this not as mere criticism, but as a heartfelt plea from a concerned customer. The potential for greatness still exists within your walls, but it's being overshadowed by what appears to be a pervasive neglect.In conclusion, I urge you to take immediate action. Investigate these issues, reinvigorate your staff, and reignite the passion that once made Dunkin’ Donuts a cherished stop for millions. Your customers, your brand, and the legacy of Dunkin’ Donuts deserve no less.With sincere concern and hope for improvement.
Atmosphere: 1
Food: 2
Service: 1
Laura Carrillo
Fast and friendly
Service: 5
David Palafox
Love their Coffee and plain Dunkin Donuts ? ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Patrick S
Ordered from them on Uber Eats. They did not included whole items from my order and Uber is refusing to refund.
Food: 2
Service: 1
Recommended dishes: Breakfast Sandwich
JACK H “MADJACKFISHING” McCoy jr.
I've been looking (French Cruellars) but no one can tell me when they sell them. It's not for me, my friend, who is terminal, would like to get one before his passing.
Atmosphere: 1
Food: 1
Service: 1
Ana Esparza
I arrived at Dunkin today, Saturday, from the mountain in front of Bassett and I bought 2 donuts and the cashier threw them into the bag and when I got home all the frosting was stuck to the bag, how rude. I saw several comments and they don't have good reviews. I think Dunkin doesn't even read them. I don't see any response.
Mas Neyap
Fast friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
My drinks are never made correctly lol, I always hope my rare visits will have redemption but it always fails lol. Oh geez when will I learn.
Service: 1
Don Parker
Tried calling twice on a Saturday nightbetween 9:05 and 9:10. There was noanswer from a business that closes at10:00 pm. And you all complain about tips.
I always order food through Uber eats and they always get my order wrong!. And also they never answer the phone the costumer service here sucks .
I ordered 8 stuffed bagel minis which are $2 each. They charged me about $25. I felt I was getting overcharged, the order even with tax wouldn't be over $20. But when I asked for the itemized receipt they said they didn't have those, that their POS did not print them. I found that unbelievable.
Service: 1
Owner shouted at my 90 year old grandparents when they asked to correct their order (missing croissant and missing donut) order was incomplete. Owner 109249 Ulysses accused them of lying and told them to never return to that location. Morning of March 30th to review video, store 351456.
Service: 1
Dear Dunkin’ Donuts FranchiseeBassett Plaza6045 Montana Ave #100, El Paso, TX 79925I write to you today with a heavy heart and a concern so pressing that I felt compelled to bring it to your immediate attention. It is with great disappointment that I must relay my most experience (of 3 in the last year) at your establishment, which is experiences that starkly contrast the renowned reputation of Dunkin’ Donuts.First and foremost, the core of my concern lies with your team. It pains me to say that the service I encountered was lackluster at best. The employees, whom one would expect to be the ambassadors of your brand, seemed disinterested and detached. This apathetic demeanor not only dampens the customer experience but also raises questions about their commitment to your vision and values.Moreover, the quality of the products served was startlingly subpar. The donuts, usually a symphony of taste and texture, were stale, as though they were relics of a bygone era. The coffee, a cornerstone of your business, was lukewarm and insipid, a shadow of the rich and invigorating brew one anticipates at Dunkin’ Donuts. This decline in quality is not just a disappointment; it's a disservice to the legacy of your brand.Perhaps most troubling is the prevailing sense that these issues are not mere oversights but indicative of a deeper malaise. It's almost as if there's an air of sabotage, a concerted effort to undermine the very foundations of what Dunkin’ Donuts stands for. Whether this is due to lack of proper training, inadequate management, or a broader organizational culture issue, it's a concern that needs your urgent attention.As a long-time patron of Dunkin’ Donuts, it's distressing to witness this downfall. Your establishment, once a beacon of consistency and quality in the fast-food industry, seems to be losing its way. I implore you to consider this not as mere criticism, but as a heartfelt plea from a concerned customer. The potential for greatness still exists within your walls, but it's being overshadowed by what appears to be a pervasive neglect.In conclusion, I urge you to take immediate action. Investigate these issues, reinvigorate your staff, and reignite the passion that once made Dunkin’ Donuts a cherished stop for millions. Your customers, your brand, and the legacy of Dunkin’ Donuts deserve no less.With sincere concern and hope for improvement.
Atmosphere: 1
Food: 2
Service: 1
Fast and friendly
Service: 5
Love their Coffee and plain Dunkin Donuts ? ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Ordered from them on Uber Eats. They did not included whole items from my order and Uber is refusing to refund.
Food: 2
Service: 1
Recommended dishes: Breakfast Sandwich
I've been looking (French Cruellars) but no one can tell me when they sell them. It's not for me, my friend, who is terminal, would like to get one before his passing.
Atmosphere: 1
Food: 1
Service: 1
I arrived at Dunkin today, Saturday, from the mountain in front of Bassett and I bought 2 donuts and the cashier threw them into the bag and when I got home all the frosting was stuck to the bag, how rude. I saw several comments and they don't have good reviews. I think Dunkin doesn't even read them. I don't see any response.
Fast friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Restaurantji Recommends
The best donuts of the
Atmosphere: 5
Food: 5
Service: 5
My drinks are never made correctly lol, I always hope my rare visits will have redemption but it always fails lol. Oh geez when will I learn.
Service: 1
Tried calling twice on a Saturday nightbetween 9:05 and 9:10. There was noanswer from a business that closes at10:00 pm. And you all complain about tips.
Service: 1
Great Donuts ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
❤️❤️❤️??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts