Had unprofessional behavior, made my family member sick after having their coffee which could mean they did not clean their machine or had expired equipment. Very unprofessional and disgusting
Food: 1
Service: 1
arnulfo magdaleno jr.
Service is top notch at this location. Another location messed up my order and this location had no problem fixing it for me!
Service: 5
Angel Navarrete
Got my doordash order wrong
Food: 1
Service: 1
Heather Martinez
Placed an online order 015 at this location on Yarbrough and they messed up the order 100% example cold/old food wrong Dinks I called and reported this to Oscar the manager and all I was told was come back tomorrow. And he sees one of my drinks was left behind. No “I’ll refund your order” im not able to eat breakfast right now and I have to go back tmrw. I work 6-230
Atmosphere: 4
Food: 1
Service: 2
MkMiamiRider
The order was right and employees were super helpful and amicable.
Atmosphere: 5
Food: 5
Service: 5
Jose Romero
Donuts always good. Lobby was closed at 4:48am with a paper sign on tge store stating lobby closed. Aren't you 24 hours??
Atmosphere: 1
Food: 5
Service: 1
Esi Labah
Not crowded at all.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Marie Silva Tomelloso
Very rude had a attitude the whole time. she was upset the whole time and when we asked a simple question cuz we haven't been to a Dunkin donuts she seemed annoyed. I'll just stick to Starbucks and Dutch Bros
Service: 1
Sherry Medellin
Customer service without a doubt is unprecedented.
Atmosphere: 5
Food: 5
Service: 5
Nissan Fan
I went yesterday thinking is 24 hours they will have more variety. However, they only had like 3 different options to choose.
Service here is absolutely terrible! I went in the drive through yesterday and ordered an oat milk shaken espresso OATMILK! They made it with milk, it even said milk on the drink ticket on the cup. I am lactose intolerant and cannot drink that. I had my friend go in to ask for a remake (I’m not very nice when this happens) and they refused saying “oh well we made it with oat milk” (keep in mind it says milk on the drink ticket) and then sent her back out. So I went in, and had to say that I was lactose and that drinking that would physically hurt me and make me sick before they remade it. Terrible service !!! I’ve done both retail and food service management and this store lacks basic customer service skills !! On more than one occasion they have messed up my order. They also are constantly out of stock of things! They also do not clean their machines regularly, I order a mango pineapple refresher with green tea last week and when I went to take a sip I could by the taste that there was most definitely mold in their machine/spout! And when I went back to say something I was told 5 other people had the same exact complaint!!! Corporate and the general manger need to take a good hard look at this store and its employees, absolutely terrible!!!
Edit to add: this was at 8pm on August 26th 2025
Atmosphere: 1
Food: 1
Service: 1
Vanessa Solomon
I ordered coffee and it was all creamer
Eddie Rodriguez
Rude staff
Gabe Santos
Ordered coffee with cream and sweetener — got attitude instead. When I confirmed it wasn’t sugar, the drive-thru guy got defensive and made me pull aside to wait. Drove off, took a sip… sugar. If they can’t get a simple coffee order right and treat customers respectfully, I can only imagine what else happens here. Never coming back.
Service: 1
Veronica Chansky
I am literally here twice or 3 times a week they already know my hours when I come in very nice people everybody's friendly especially miss Valerie
Had unprofessional behavior, made my family member sick after having their coffee which could mean they did not clean their machine or had expired equipment. Very unprofessional and disgusting
Food: 1
Service: 1
Service is top notch at this location. Another location messed up my order and this location had no problem fixing it for me!
Service: 5
Got my doordash order wrong
Food: 1
Service: 1
Placed an online order 015 at this location on Yarbrough and they messed up the order 100% example cold/old food wrong Dinks I called and reported this to Oscar the manager and all I was told was come back tomorrow. And he sees one of my drinks was left behind. No “I’ll refund your order” im not able to eat breakfast right now and I have to go back tmrw. I work 6-230
Atmosphere: 4
Food: 1
Service: 2
The order was right and employees were super helpful and amicable.
Atmosphere: 5
Food: 5
Service: 5
Donuts always good. Lobby was closed at 4:48am with a paper sign on tge store stating lobby closed. Aren't you 24 hours??
Atmosphere: 1
Food: 5
Service: 1
Not crowded at all.
Atmosphere: 5
Food: 5
Service: 5
Very rude had a attitude the whole time. she was upset the whole time and when we asked a simple question cuz we haven't been to a Dunkin donuts she seemed annoyed. I'll just stick to Starbucks and Dutch Bros
Service: 1
Customer service without a doubt is unprecedented.
Atmosphere: 5
Food: 5
Service: 5
I went yesterday thinking is 24 hours they will have more variety. However, they only had like 3 different options to choose.
Atmosphere: 2
Food: 2
Service: 5
Restaurantji Recommends
Service here is absolutely terrible!
I went in the drive through yesterday and ordered an oat milk shaken espresso
OATMILK! They made it with milk, it even said milk on the drink ticket on the cup. I am lactose intolerant and cannot drink that. I had my friend go in to ask for a remake (I’m not very nice when this happens) and they refused saying “oh well we made it with oat milk” (keep in mind it says milk on the drink ticket) and then sent her back out. So I went in, and had to say that I was lactose and that drinking that would physically hurt me and make me sick before they remade it. Terrible service !!! I’ve done both retail and food service management and this store lacks basic customer service skills !! On more than one occasion they have messed up my order. They also are constantly out of stock of things! They also do not clean their machines regularly, I order a mango pineapple refresher with green tea last week and when I went to take a sip I could by the taste that there was most definitely mold in their machine/spout! And when I went back to say something I was told 5 other people had the same exact complaint!!! Corporate and the general manger need to take a good hard look at this store and its employees, absolutely terrible!!!
Edit to add: this was at 8pm on August 26th 2025
Atmosphere: 1
Food: 1
Service: 1
I ordered coffee and it was all creamer
Rude staff
Ordered coffee with cream and sweetener — got attitude instead. When I confirmed it wasn’t sugar, the drive-thru guy got defensive and made me pull aside to wait. Drove off, took a sip… sugar. If they can’t get a simple coffee order right and treat customers respectfully, I can only imagine what else happens here. Never coming back.
Service: 1
I am literally here twice or 3 times a week they already know my hours when I come in very nice people everybody's friendly especially miss Valerie
Atmosphere: 5
Food: 5
Service: 5
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