Feng Cha El Paso

Pls wash your hands after touching a dog.. before you serve or make drinks.. because its unsanitary.

The Tapioca pearls (the boba) itself has an odd texture like if it wasn’t actual boba. The drink itself is very mediocre and tastes like they use powdered flavors instead of syrups and natural flavors. If you want genuine and authentic boba tea go to Teapioca, not whatever this place is.

Drinks are great, my husband and I love Feng Cha and come frequently. However, we received a gift card to Feng Cha as a wedding gift but they changed their systems so they just can’t accept gift cards anymore. It is a waste of money for our friends who gifted us the gift card. We have asked about it multiple times when we come to the store but the employees just say they can’t do anything about it. I’ve asked to speak to a manager but they are never here and unfortunately nothing has been done.

I had always had a good experience previously However I went in and ordered a few drinks from an older lady . They made a mistake on my order and gave me the wrong drink they also made my friends drink way too sweet. When asked if they could correct the lady refused. This is terrible customer service. I will never return to this establishment.

I have enjoyed feng cha for quite awhile with my family. The drinks are tasty and the cakes are delicious. However, feng cha has gone down in quality management-wise. The ac has been broken for a few weeks, to which the employees have to leave the door open because it’s so hot. This allows for bugs to come in, which is honestly disgusting. Who knows if those bugs are contaminating ingredients, or getting into people’s drinks? I can no longer enjoy feng cha knowing that there might’ve been a fly on my boba. Not to mention the employees look miserable in this heat. I’d rather take my business to a clean environment without having to stress about contamination. It’s also difficult to stand and wait for my drink in there because it’s so disgustingly hot.

It’s horribly hot in there. I was sweating just waiting 10min for my drink. The workers look miserable too. Someone needs to fix this AC!!

Workers are not happy. The AC has been broken for over 3 weeks now (I go at least once a week) and it has not been fixed. I’m surprised this place has not been shut down for unsafe work place

Workers looked miserable as the AC has been out for over two weeks and I don’t blame them, this should’ve been fixed ASAP since it is still summer in Texas. Disappointing from a management perspective.

Was ok

Very bad service he got my order wrong made me paid extra to fix it and when I ask him to put it in a cup where he can seal it he said he has to charge me more for the cup

Worst service!! They pick and choose which drinks to make instead of first come first serve!! Waited 25 minutes for one drink with 4 people working on making drinks!

my first time here and it was great! very calm and quiet boba place! you self order and they call out by number. Lady up front was nice:)!

Tonight was a rather interesting experience… the girl working there tonight actually told everyone, “we are now closed so you can all leave.” Rather firmly and in my entire life I have never heard anyone be that rude. I hope the owners read this and address that behavior STAT.

Said they wouldn’t serve my coffee as a frappe and threw it away. First time and Never again! Worst customer service experience! 👎

Amazing boba with so many options✨️ The staff is so kind. My favorite is the mango fantasy with lychee and oatmilk!