IHOP

4500 Hondo Pass Dr, El Paso
(915) 751-7665

Recent Reviews

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Kristina Ramirez

This location has the worst service and no sense of urgency to get their orders out. When placing a direct pickup order for 2 meals I had to wait 30 minutes, after promised pickup time. To top off the order was not completed correctly. I could give them grace if it was busy but it was not.

Atmosphere: 2

Food: 2

Service: 1

Elizabeth cancino

The best food ever

Atmosphere: 5

Food: 5

Service: 5

Brian Peterson

Awesome service

Atmosphere: 5

Food: 5

Service: 5

Rosa Luna

Mercedes was amazing!!!

Atmosphere: 5

Food: 5

Service: 5

Rebecca Saucedo

The food and the service was good but our waitress had a face like she was mad or upset she never cracked a smile and when we would ask her for something she would just shake her head and would look like we were being a bother but regardless we still left her a small tip she needs to act like she enjoys her job

Atmosphere: 5

Food: 5

Service: 3

Cecilia Gutierrez

Food wasn't like it use to be. Plentiful. I had to put on my glasses to look for the egg and bacon

Atmosphere: 5

Food: 3

Service: 4

Amanda Reynolds

Food wasn't that great. Service was okay. The atmosphere was ok; we could talk with no problem hearing.

Atmosphere: 3

Food: 3

Service: 4

Joe K

Franklin was very pleasant and tended to us promptly. Food is vastly superior to Denny's too.

Atmosphere: 5

Food: 5

Service: 5

Shyniece Williams

All of the employees in the pictures below need retraining IMMEDIATELY! All of these employees were unprofessional.
The two ladies in the first picture were very rude and unprofessional.. I asked them for the for manger’s name one of them walked away and didn’t say anything. I waited and she explained that he was “in the bathroom”. I then repeated I just wanted to know his name. She refused to tell me. I had been waiting for an order. Everyone else received their food except me. I seen the order sitting there and they still didn’t give me the food until they felt like it.

I came back to the restaurant later that day for another delivery order and the 3 employees in the picture all watched me walk in looked at me and continued their conversation. 3 minutes later two ladies walked in behind me and they were helped immediately. I then told the employee who the order was for and I had to wait over 10 mins to get the order. When I received the order I was missing an item. I asked the young lady who appears brown skin the managers name and she said his name was Joseph and talked with the other employees. Came back and changed the name to man named James. I then told her I was missing a drink.

I wish I could take this post down and have a positive update. But unfortunately that’s not the case. I do however want to thank the manager for reaching out and tying to make it right.
I went in on 7/16/2025 around 10am or 11am. I received the same mistreatment from the same you ladies. I ordered food for my son. I didn’t eat but I ordered crepes. Which was for my son. I believe they thought the crepes was for me and my son told me the crepes was spoiled and taste sour. He ordered a cinnamon bun crepe. I appreciate the manager for trying to make things right but unfortunately it didn’t work.

Atmosphere: 1

Food: 1

Service: 1

Alexis De la Fuente

Staff is very friendly. Everyone was very helpful. Jalapeño kick Burger was cooked to perfection!

Atmosphere: 5

Food: 5

Service: 5

Heidi Garcia

Took my family to eat at this location on a Thursday around 1 pm. First, there was 2 hostess with horrible attitude. Stomping and rolling their eyes everywhere they went. Then when we were getting sat dirty tables EVERYWHERE mind you it was not busy. Service was whatever until our server starts arguing with another server about the seating. She was taking our order completely ignoring us to argue with the other server. It was just beyond disrespectful. We got the T-bone and eggs, meat was ask to be medium rare and over easy eggs. Eggs were very greasy we could see the black oil in them while the T-bone was not even rare it was just uncooked. This place has horrible staff and food. The place it’s self it’s not a very pleasant atmosphere. Recommend going couple of streets down to Buttersmith for better EVERYTHING.

Atmosphere: 2

Food: 1

Service: 1

Manuel Sauza

Place to have some good pancakes for lunch

Atmosphere: 4

Food: 4

Service: 4

Melyssa Gaulke

It's a good and easy food that is still processed not as bad as fast food. But slightly better than fast food. This is a family place to eat for sure 😀. The food is okay not great but good enough. The Service is great. The atmosphere is family oriented.

Kid-friendliness: Kid friendly place 😀

Wheelchair accessibility: Yes

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Happy Face Pancake Combo, Swedish Crepes, Breakfast Sampler

Daisi Manor

Placed pickup order, my pancakes were not what i ordered and steak was overcooked for both orders. I called to speak to employee and was greeted rude and said she can not help me because she was “busy”. food was bad experience and so was costumer service. 0/10

Atmosphere: 1

Food: 1

Service: 1

Marvin Parker

I went on Free pancake day!!! Awesome! My waiter was Omar, Omar I appreciate how you handled yourself in such a busy time. You made that experience worth the effort. Thank you again!!!

Atmosphere: 5

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