At 8:50 am this morning I got a hot cake breakfast with an orange juice. I drove up to the window & the guy shoved the food out the window and closed it & didn’t really say anything at all. He then shoved the orange juice out the window and then realized I was the same person and says “wait, that’s not yours, give it back.” I said “no I’m not giving it back I paid for it.” Then, he's like “well I don’t have it on the screen so you didn’t buy it”. “Yes I did, not giving it back. Go ahead and check.” “It’s not on there will you just give me the juice?” “No I’m not giving it back.” This is a seriously unprofessional conversation. He asked for my receipt and realized it wasn’t the same order number and said “give the food back.” I gave the food back and he gave me my proper order without apologizing or saying anything at all. I know mistakes are made and I usually let things slide but the attitude over something simple is what got me heated. Lowkey acting like I’m stealing when you messed up is insane. Can’t cut it sending out orders at McDonald’s, life is going to be hard for you.
Atmosphere: 1
Food: 4
Service: 1
Ashley Galindo
Best burger i have had in years! After trying several Mcdonalds all over El Paso this Mcdonalds is the best one. The only Mcdonalds that does freshly made burgers every time! Very juicy well made! Also very good customer service. 👏🏼
Food: 5
Service: 5
Stephanie Nunez
Please don't go to this McDonald's. Every time I come here, they always mess up my order in some way or the other. And the staff is just not happy at all. I say good morning get ignored I say, have a good day and nothing. Today I use my code to get a free Item because it was my birthday. I gave him the code none of the items that I asked for were free, even though they were eligible under the app plus I asked for the number 6 and then all I got was the sausage mcgriddle, very disappointed.
Atmosphere: 2
Food: 5
Service: 1
Roger García, Jr.
The team of ladies helping out bringing the orders to the tables are Soo sweet!! Love how great they interact with the customers, how kind and welcome they make you feel, It makes you feel welcomed, definitely visiting more often!
Atmosphere: 4
Food: 4
Service: 5
80 80
15 minutes for an order of pancakes. What happened to the good old days where McDonald’s was the fastest service
Took grandson,it's his go to place.
Atmosphere: 4
Food: 5
Service: 5
30 minutes for 10 PC nuggets and qouter pounder worst McDonald's in the area
Service: 1
The staff was friendly and gave us our food fast. The restaurant was clean as well.
Atmosphere: 5
Food: 5
Service: 5
Literally the worst McDonald’s I’ve ever been to. I was waiting for my food for 30 minutes. And the food was raw? Pure trash
Atmosphere: 1
Food: 3
Service: 1
Even at rush hour, the long line moved fast and food was hot n yummy 😋
So much for fast food... It took 25 min to get my food and it was still wrong. They had about 4 other customers waiting in the side lanes.
Atmosphere: 1
Food: 2
Service: 1
Make sure you check you order; they always forget something. And they take forever even when you order ahead.
Atmosphere: 1
Food: 1
Service: 1
No mistakes I guess but it's a great place.
This place always gets my order right. They know how to handle the food properly. I can tell because the fries are always good.
Atmosphere: 5
Food: 5
Service: 5
They take for ever to give you your food
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
At 8:50 am this morning I got a hot cake breakfast with an orange juice. I drove up to the window & the guy shoved the food out the window and closed it & didn’t really say anything at all. He then shoved the orange juice out the window and then realized I was the same person and says “wait, that’s not yours, give it back.” I said “no I’m not giving it back I paid for it.” Then, he's like “well I don’t have it on the screen so you didn’t buy it”. “Yes I did, not giving it back. Go ahead and check.” “It’s not on there will you just give me the juice?” “No I’m not giving it back.” This is a seriously unprofessional conversation. He asked for my receipt and realized it wasn’t the same order number and said “give the food back.” I gave the food back and he gave me my proper order without apologizing or saying anything at all. I know mistakes are made and I usually let things slide but the attitude over something simple is what got me heated. Lowkey acting like I’m stealing when you messed up is insane. Can’t cut it sending out orders at McDonald’s, life is going to be hard for you.
Atmosphere: 1
Food: 4
Service: 1
Best burger i have had in years! After trying several Mcdonalds all over El Paso this Mcdonalds is the best one. The only Mcdonalds that does freshly made burgers every time! Very juicy well made! Also very good customer service. 👏🏼
Food: 5
Service: 5
Please don't go to this McDonald's. Every time I come here, they always mess up my order in some way or the other. And the staff is just not happy at all. I say good morning get ignored I say, have a good day and nothing. Today I use my code to get a free Item because it was my birthday. I gave him the code none of the items that I asked for were free, even though they were eligible under the app plus I asked for the number 6 and then all I got was the sausage mcgriddle, very disappointed.
Atmosphere: 2
Food: 5
Service: 1
The team of ladies helping out bringing the orders to the tables are Soo sweet!! Love how great they interact with the customers, how kind and welcome they make you feel, It makes you feel welcomed, definitely visiting more often!
Atmosphere: 4
Food: 4
Service: 5
15 minutes for an order of pancakes. What happened to the good old days where McDonald’s was the fastest service
Atmosphere: 1
Food: 1
Service: 1
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