The service is slow and sometimes you get the wrong things In your order every time i come it gets slower and slower they need to do better
Atmosphere: 1
Food: 1
Service: 1
James Fischer
They took the order of 4 people on the inner drive through before taking mine. Then I ordered my food and then made me park to wait for my food. Ordered a Big Mac, nuggets, cheese burger meal, and basket of fries.
Service: 1
its kaelynn and Zeus
If I could give zero stars I would. I am done coming to this McDonald's. I ordered my food an hour ahead and I still had to wait another 30 minutes. on top of that my food was ice cold to the touch the burgers I got were even colder then everything else. My order was not correct at all. Do better McDonald's!
Atmosphere: 1
Food: 1
Service: 2
Evan Rodriguez
Always something with the food service is slow even as I stand in front of the counter for over 30 minutes and it just feel like nothing is rushed or cared about even when they call our orders it's weaks and soft I could here them calling order
Atmosphere: 1
Food: 1
Service: 1
Michal Wieladek
Cold food
Atmosphere: 4
Food: 2
Service: 4
Bertha Delora
Love McDonald’s coffee, I asked for creamer on the side but creamer was put in my coffee. Ordered fries because I like their fries but fries were cold and it was like chewing cardboard. I’ve tried calling them at least 20 times but the phone has been busy for over half an hour.
Food: 2
Service: 3
J. Amaya
This location is busy but that's no excuse for their total carelessness. Guaranteed your order will be wrong 100% of the time! Sometimes it will be something small, like missing nugget sauces or they didn't add the lettuce on a customized burger. Other times there will be missing items altogether or even a random item you didn't order. You have to basically check every item and even unwrap them to make sure. Also, grab napkins and ketchup, because they will never throw in a single one of either.
these people are so useless they can’t even NOT add cheese to a burger. will ALWAYS get ur order wrong. they honestly need to fire everyone and restart bc its been like this for years
Food: 1
Service: 1
Lily V
Its a McDonald's, with nice ppl!
Atmosphere: 4
Food: 5
Service: 4
Jacqueline Heard
I waited in stall #1 waiting for my food for a while! I'm not from the area, so I figured I'd stop for some food. It was around 2pm, as a fast food manager myself I understand that sometimes orders can take a tad bit longer- especially when youre understaffed. However, I waited for a total of 30-40 minutes in stall #1, nobody ever came out (despite another customer getting their food in the stall next to me), and I had to have my husband go in to get my food for me. After getting my food, I reach into the bag and my fries are not only barely lukewarm, but they're also soggy! My lemonade was watered down, and my big Mac was smashed. Again, I understand being understaffed, but I'd at least expect warm food. Furthermore, I call in around 2:50pm the same day reporting what happened, and naturally I asked for a refund because of the long wait time and the poor quality of my food (by this point I've already thrown away my food because why would I keep a smashed burger and soggy fries). The lady on the phone had a bit of an attitude (not a terrible attitude, but a bit passive aggressive), and wouldn't give me a refund despite reporting my long wait time along with the quality of my food and even stating that I have the receipt- stating that I would have to return the food in order to recieve the refund. I don't really mind since my order in total was $10, but giving back the food? That is a HUGE no! Any food you receive cannot be taken back because it can be considered a food safety violation; depending on the employee, they could possibly reuse said items for different orders. Overall, I'm very disappointed with the service I have received as a manager today, and I hope that the employees, managers, and cooks take this into account. Once again, I'm a fast food manager and I understand things happen, but if I'm going to be waiting in a stall for about 40 minutes, I'd expect my food to at minimum be hot and presentable. I would not recommend coming to this location.
Atmosphere: 1
Food: 1
Service: 1
Israel Ramirez (Obviously isREAL)
Literally worst Mc Donald's ever. I always give it a shot but every time it just gets me upset. They ALWAYS, literally always, mess up with my order. Mind you I don't order a lot of things, probably just a coffee and that's it. And they still manage to mess up with the order. Either wrong flavor, too strong coffee, or a completely different order. Not to mention they take the longest time for something that doesn't take too much time. Not to mention they always get to mess up your Mc Donald's code rewards. I've worked in costumer service too and it's not that hard, it really is not.
Gave it too many chances, but it's been like this for about 2 years minimum. I've been going to this location for the longest time and still, they manage to mess up. I've tried coming in during non rush hours in hope they would get it right but they also manage to mess up.
Please drive about 5 more minutes for the next location, this one it's not worth it at all
Atmosphere: 1
Food: 1
Service: 1
Jay Tee
Used to come here at least once a week and was very pleased with the speed of service and quality of food, but it seems that recently there’s more kids working with no work ethic or customer service skills. This is the 4th time I’ve ordered an iced coffee and have been forgotten about!!! Male who answered the phone was sarcastic and rude. Will not be back! I waited over 30 minutes! Unacceptable!
The service is slow and sometimes you get the wrong things In your order every time i come it gets slower and slower they need to do better
Atmosphere: 1
Food: 1
Service: 1
They took the order of 4 people on the inner drive through before taking mine. Then I ordered my food and then made me park to wait for my food. Ordered a Big Mac, nuggets, cheese burger meal, and basket of fries.
Service: 1
If I could give zero stars I would. I am done coming to this McDonald's. I ordered my food an hour ahead and I still had to wait another 30 minutes. on top of that my food was ice cold to the touch the burgers I got were even colder then everything else. My order was not correct at all. Do better McDonald's!
Atmosphere: 1
Food: 1
Service: 2
Always something with the food service is slow even as I stand in front of the counter for over 30 minutes and it just feel like nothing is rushed or cared about even when they call our orders it's weaks and soft I could here them calling order
Atmosphere: 1
Food: 1
Service: 1
Cold food
Atmosphere: 4
Food: 2
Service: 4
Love McDonald’s coffee, I asked for creamer on the side but creamer was put in my coffee. Ordered fries because I like their fries but fries were cold and it was like chewing cardboard. I’ve tried calling them at least 20 times but the phone has been busy for over half an hour.
Food: 2
Service: 3
This location is busy but that's no excuse for their total carelessness. Guaranteed your order will be wrong 100% of the time! Sometimes it will be something small, like missing nugget sauces or they didn't add the lettuce on a customized burger. Other times there will be missing items altogether or even a random item you didn't order. You have to basically check every item and even unwrap them to make sure. Also, grab napkins and ketchup, because they will never throw in a single one of either.
Horrible fast food served at a medium pace.
Atmosphere: 1
Food: 1
Service: 1
Customer service was bad, the food was Cold!!!
Food: 1
Service: 1
Quality and fast even late at night.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
these people are so useless they can’t even NOT add cheese to a burger. will ALWAYS get ur order wrong. they honestly need to fire everyone and restart bc its been like this for years
Food: 1
Service: 1
Its a McDonald's, with nice ppl!
Atmosphere: 4
Food: 5
Service: 4
I waited in stall #1 waiting for my food for a while! I'm not from the area, so I figured I'd stop for some food. It was around 2pm, as a fast food manager myself I understand that sometimes orders can take a tad bit longer- especially when youre understaffed. However, I waited for a total of 30-40 minutes in stall #1, nobody ever came out (despite another customer getting their food in the stall next to me), and I had to have my husband go in to get my food for me. After getting my food, I reach into the bag and my fries are not only barely lukewarm, but they're also soggy! My lemonade was watered down, and my big Mac was smashed. Again, I understand being understaffed, but I'd at least expect warm food. Furthermore, I call in around 2:50pm the same day reporting what happened, and naturally I asked for a refund because of the long wait time and the poor quality of my food (by this point I've already thrown away my food because why would I keep a smashed burger and soggy fries). The lady on the phone had a bit of an attitude (not a terrible attitude, but a bit passive aggressive), and wouldn't give me a refund despite reporting my long wait time along with the quality of my food and even stating that I have the receipt- stating that I would have to return the food in order to recieve the refund. I don't really mind since my order in total was $10, but giving back the food? That is a HUGE no! Any food you receive cannot be taken back because it can be considered a food safety violation; depending on the employee, they could possibly reuse said items for different orders. Overall, I'm very disappointed with the service I have received as a manager today, and I hope that the employees, managers, and cooks take this into account. Once again, I'm a fast food manager and I understand things happen, but if I'm going to be waiting in a stall for about 40 minutes, I'd expect my food to at minimum be hot and presentable. I would not recommend coming to this location.
Atmosphere: 1
Food: 1
Service: 1
Literally worst Mc Donald's ever.
I always give it a shot but every time it just gets me upset. They ALWAYS, literally always, mess up with my order. Mind you I don't order a lot of things, probably just a coffee and that's it. And they still manage to mess up with the order. Either wrong flavor, too strong coffee, or a completely different order. Not to mention they take the longest time for something that doesn't take too much time.
Not to mention they always get to mess up your Mc Donald's code rewards.
I've worked in costumer service too and it's not that hard, it really is not.
Gave it too many chances, but it's been like this for about 2 years minimum. I've been going to this location for the longest time and still, they manage to mess up. I've tried coming in during non rush hours in hope they would get it right but they also manage to mess up.
Please drive about 5 more minutes for the next location, this one it's not worth it at all
Atmosphere: 1
Food: 1
Service: 1
Used to come here at least once a week and was very pleased with the speed of service and quality of food, but it seems that recently there’s more kids working with no work ethic or customer service skills. This is the 4th time I’ve ordered an iced coffee and have been forgotten about!!! Male who answered the phone was sarcastic and rude. Will not be back! I waited over 30 minutes! Unacceptable!
Service: 2
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