I ordered through the app around 9:55pm and got to the panda at 10:30pm and food was not ready and they said the had no more chow mien , they had to cook me a fresh bash and I waited for 20 min in the parking lot . Why does this place close 1 hour early
Food: 1
Service: 1
Recommended dishes: Chow Mein
Dama Urbina
Terrible lunch experience. When my husband got there they told us they gave our food to the wrong people. When they had to remake our plate, they didn't even have.the side we ordered. They gave us Teriyaki chicken.. And no sauce. To top the cherry we asked for utensils on the app. And they didn't even give us any. So when we went to eat on my husband's 30 minutes now 10 minute lunch we had no utensils to eat it with. Mind you we're in the car. đ We call and Jacob the manager says... We can't do anything for you just because we didn't give you utensils. Super rude. Zero customer service. Entire lunch ruined for the both of us. Negative stars!!
Tury
Jacob the manager was extremely rude and unhelpful. We were given the wrong order and he showed no empathy towards the situation. He somehow managed to make the situation worse. Very disappointed with this location.
Atmosphere: 1
Food: 1
Service: 1
Pickle
Why are you arguing with customers? I come here every other week. I order a family meal with 2 teriyaki and 2 shrimp. Now you won't give me what I ask for. What's the issue?
You don't want sell product money more or what?
Fin Del Mundo
Great place for American Chinese food, great staff too
Atmosphere: 5
Food: 5
Service: 5
Johnny Reyes
We usually go to the Horizon location. I love the chow mein but it was horrible, all cabbage and onions. I ended up getting very few noodles due to all the cabbage and onions , disgusting. My serving of mushroom chicken only had like three pieces of chicken. I got half the food i usually get. Last time we visit this location.
Atmosphere: 2
Food: 1
Service: 2
Aaron Molina
I had an awesome experience at this Panda Express location today. I came in already a little flustered because I had forgotten my wallet and needed to check if they took Apple Pay. The person who helped me, Necaelle, immediately made my day better. Her vibe was super uplifting and positive from the moment I walked in.
Throughout the whole ordering process, she was friendly, patient, and just genuinely happy to help. She also gave me what looked like regular, proper portions (which I really appreciate, especially these days when portions can sometimes feel small in a drive-thru). It really made a difference.
Overall, it was a 10/10 experienceâespecially considering I didnât even plan on going inside. The food was great, and Necaelleâs amazing attitude truly made my day. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ron Martinez
Woman at the window needs an attitude adjustment for real!!! was so rude!! And then when we got the order it was nothing but RICE. IM SORRY BUT THIS PLACE HAS GONE TO THE DUMPS. its management đŻ if they allow attitude then its down from that point
Atmosphere: 1
Food: 1
Service: 1
J. Roger Macias
Went in a got a plate trough drive though. Teriyaki chicken was burned- didnât see it till I got home. Went back to return chicken and some female in black shirt exchanged it but it was just more burnt chicken. Itâs not edible. Tastes bad. This place has a 3.8 Google review. A national chain like this having a 3.8 isnât the chains fault. But with what happened today I can see why. No true customer service. Wonât be back. Ever.
Atmosphere: 2
Food: 1
Service: 2
Patrik
Got a to go order food was disgusting found a long hair from a woman mixed in the walnut shrimp. The orange chicken tasted like they reheated it in a microwave. Not coming back.
Come on now you cant be serious with the sesame shrimp and beef promotion with the upcharge of $1.50 extra and only giving me one shrimp, right? I know the worker definitely saw it because they are the one to scoop in the food. Staff training needs to be way better and even if they werenât train on this, the default morality and ethic should kick in and not allow them to give a customer only one shrimp and a bunch of crumbled bits of beef and call it a serving. Come on Panda Express you make enough money off everyday people and your process and employees are still allowing this to happen?
Food: 1
Service: 1
Carlos Fuentes
long line because they have only 1 employee in front serving and in the cashier, also an asian lady serves like she is the owner very little, any other panda express these is the worst
Atmosphere: 4
Food: 2
Service: 1
Grecia Pardo
The cashier wasnât any helpful and was being quite rude towards the customers.
Food: 5
Service: 1
Victoria Loya
I had such a wonderful experience at the Panda Express drive-through thanks to Jacob, the cashier who took my order. I had just finished a 14 hour hospital shift and stopped by one minute after they opened, worried I might be bothering them so early. From the moment Jacob greeted me through the headset, he was kind, upbeat, and so professional.
By the time I pulled up to the window, his friendliness really stood out. He was incredibly fast, but also very thoughtful with his words. He made me feel like he truly wanted to serve me my food, not just get me in and out. That level of care and positivity honestly turned my whole morning around.
Jacob went above and beyond, and Panda Express is lucky to have someone like him representing their team. I left with great food and an even better mood, all thanks to his excellent service.
Atmosphere: 5
Food: 5
Service: 5
Rose Vargas
Ordered a medium side of chow mein, get home, and see this. Literally paid $5 for cabbage and onion.
I ordered through the app around 9:55pm and got to the panda at 10:30pm and food was not ready and they said the had no more chow mien , they had to cook me a fresh bash and I waited for 20 min in the parking lot . Why does this place close 1 hour early
Food: 1
Service: 1
Recommended dishes: Chow Mein
Terrible lunch experience. When my husband got there they told us they gave our food to the wrong people. When they had to remake our plate, they didn't even have.the side we ordered. They gave us Teriyaki chicken.. And no sauce. To top the cherry we asked for utensils on the app. And they didn't even give us any. So when we went to eat on my husband's 30 minutes now 10 minute lunch we had no utensils to eat it with. Mind you we're in the car. đ We call and Jacob the manager says... We can't do anything for you just because we didn't give you utensils. Super rude. Zero customer service. Entire lunch ruined for the both of us. Negative stars!!
Jacob the manager was extremely rude and unhelpful. We were given the wrong order and he showed no empathy towards the situation. He somehow managed to make the situation worse. Very disappointed with this location.
Atmosphere: 1
Food: 1
Service: 1
Why are you arguing with customers? I come here every other week. I order a family meal with 2 teriyaki and 2 shrimp. Now you won't give me what I ask for. What's the issue?
You don't want sell product money more or what?
Great place for American Chinese food, great staff too
Atmosphere: 5
Food: 5
Service: 5
We usually go to the Horizon location. I love the chow mein but it was horrible, all cabbage and onions. I ended up getting very few noodles due to all the cabbage and onions , disgusting. My serving of mushroom chicken only had like three pieces of chicken. I got half the food i usually get. Last time we visit this location.
Atmosphere: 2
Food: 1
Service: 2
I had an awesome experience at this Panda Express location today. I came in already a little flustered because I had forgotten my wallet and needed to check if they took Apple Pay. The person who helped me, Necaelle, immediately made my day better. Her vibe was super uplifting and positive from the moment I walked in.
Throughout the whole ordering process, she was friendly, patient, and just genuinely happy to help. She also gave me what looked like regular, proper portions (which I really appreciate, especially these days when portions can sometimes feel small in a drive-thru). It really made a difference.
Overall, it was a 10/10 experienceâespecially considering I didnât even plan on going inside. The food was great, and Necaelleâs amazing attitude truly made my day. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Woman at the window needs an attitude adjustment for real!!!
was so rude!! And then when we got the order it was nothing but RICE.
IM SORRY BUT THIS PLACE HAS GONE TO THE DUMPS.
its management đŻ
if they allow attitude then its down from that point
Atmosphere: 1
Food: 1
Service: 1
Went in a got a plate trough drive though. Teriyaki chicken was burned- didnât see it till I got home. Went back to return chicken and some female in black shirt exchanged it but it was just more burnt chicken. Itâs not edible. Tastes bad. This place has a 3.8 Google review. A national chain like this having a 3.8 isnât the chains fault. But with what happened today I can see why. No true customer service. Wonât be back. Ever.
Atmosphere: 2
Food: 1
Service: 2
Got a to go order food was disgusting found a long hair from a woman mixed in the walnut shrimp. The orange chicken tasted like they reheated it in a microwave. Not coming back.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Come on now you cant be serious with the sesame shrimp and beef promotion with the upcharge of $1.50 extra and only giving me one shrimp, right? I know the worker definitely saw it because they are the one to scoop in the food. Staff training needs to be way better and even if they werenât train on this, the default morality and ethic should kick in and not allow them to give a customer only one shrimp and a bunch of crumbled bits of beef and call it a serving. Come on Panda Express you make enough money off everyday people and your process and employees are still allowing this to happen?
Food: 1
Service: 1
long line because they have only 1 employee in front serving and in the cashier, also an asian lady serves like she is the owner very little, any other panda express these is the worst
Atmosphere: 4
Food: 2
Service: 1
The cashier wasnât any helpful and was being quite rude towards the customers.
Food: 5
Service: 1
I had such a wonderful experience at the Panda Express drive-through thanks to Jacob, the cashier who took my order. I had just finished a 14 hour hospital shift and stopped by one minute after they opened, worried I might be bothering them so early. From the moment Jacob greeted me through the headset, he was kind, upbeat, and so professional.
By the time I pulled up to the window, his friendliness really stood out. He was incredibly fast, but also very thoughtful with his words. He made me feel like he truly wanted to serve me my food, not just get me in and out. That level of care and positivity honestly turned my whole morning around.
Jacob went above and beyond, and Panda Express is lucky to have someone like him representing their team. I left with great food and an even better mood, all thanks to his excellent service.
Atmosphere: 5
Food: 5
Service: 5
Ordered a medium side of chow mein, get home, and see this. Literally paid $5 for cabbage and onion.
Atmosphere: 2
Food: 1
Service: 2
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