If it weren’t because it’s the only one on our side of town we would go somewhere else. This is the third time in different occasions that our order is marked ready without it being actually ready. I did bring it up to the staff present and the guy in the cashier was laughing about it. He told another guy in the back boxing the pizzas and all his response was that it’s automated. Last time they hadn’t even started our order and we waited another 20 minutes. Customer service needs to improve. Oh and by the way the General Manager’s name is not even listed.
Atmosphere: 1
Food: 4
Service: 1
Maribel Velasco
THE SHAQARONI Pizza 🍕😋 is the best
Atmosphere: 5
Food: 5
Service: 5
melina salazar
Never in my life have I ever gotten a pizza delivery to me so terribly!!! It’s actually outrageous how terrible this pizza was delivered! I called the manager and was informed DoorDash took care of this order. I was also informed that they will resend the pizza with another 30 min additional wait! To start with, the order was not done correctly. We were missing certain topping. Secondly, the pizza looks like somebody reached in and grabbed my pizza. From personal experience, I understand the struggle of working in customer service and I do not mean to add any additional stress to the delivery process. But this is beyond acceptable by any means! I cannot believe no refund was offered or discounted price for this inconvenience. If they are having such trouble with how they deliver their pizzas maybe consider parting ways with DoorDash!
Service: 1
Osbaldo Navarrete
Pizza and delicious and the prices are fair
Atmosphere: 3
Food: 4
Service: 4
Beah Burt
Its does not have a drive thru
Atmosphere: 5
Food: 5
Service: 5
Jason Rakes
Happy with wait time!
Bam's Perspective
Always hot and fresh. Good specials. Make sure to sign up for their emails for the deals!!
Atmosphere: 4
Food: 3
Service: 4
User
Always reliable, accurate, and trustworthy! Food is good, rarely do they make errors but fi they do they'll make it right!
Atmosphere: 4
Food: 5
Service: 5
Carla Gallardo
I recently visited the Papa John’s located on Mesa 79912 to address a concerning issue related to a DoorDash order for a customer named Valerie. This experience highlighted significant gaps in communication that not only affect customers but also impact delivery drivers who represent your brand.
Upon delivering the order, Valerie expressed her frustration and confusion. She had not placed an order through DoorDash and was unaware that her pizza would be delivered by a third-party service. This lack of clear communication led to her distress, placing me in an uncomfortable position. After discussing the matter with the manager (Woman with glasses&piercings) I learned that they believed Valerie had been informed about the use of DoorDash for her order. However, it was clear she had not received this crucial information. I shared my own previous experiences with similar issues at Pizza Hut, where customers were also misled about their orders being redirected to DoorDash. Unfortunately, my concerns were met with indifference.
It is imperative for Papa John’s to implement a more robust system of notification for customers regarding the use of third-party delivery services. A simple announcement during the ordering process—whether via the website, app, or at the point of sale—could prevent misunderstandings and enhance customer satisfaction. As delivery drivers, we often find ourselves on the front lines, and the lack of communication puts us at risk of confrontation with frustrated customers.
I urge Papa John’s to take these concerns seriously. Clear communication is vital not only for customer relations but also for the safety of delivery personnel. I hope to see improvements in this area to prevent similar situations in the future. Thank you for your attention to this matter.
The pizza across the board was very good, i.e; crust,ingredients... however a bit disappointed with the Philly cheese pizza.. I was not crazy about the sauce.. reminded me of mayonnaise..aside from that.. it ranked with a few of my favorite other places..
Atmosphere: 5
Food: 5
Service: 5
Hector Olmos
My go to spot for pizza, carryout closes at 11PM so it's perfect for the late night cravings. Once I had an issue with the order over the phone (price) but the employee at the counter took care of the issue.
Atmosphere: 5
Food: 5
Service: 5
Kassandra Melendez
Waited over an hour for a pizza ( I still haven’t gotten it) and the manager gave a half assed apology “sorry for your wait” and hung up. He said I have to wait another hopefully 15 min. Terrible customer service 0/10 if I could
Atmosphere: 1
Food: 1
Service: 1
Adeeba Raheem
We ordered their extra-large five-cheese pizza, which had a flavorful tomato base, but the crust was thicker than we'd prefer. We also tried the cinnamon pull-aparts; they tasted great but were a bit on the sweeter side. The bread was soaked in sugar. They might improve their recipe by adding more cinnamon and less sugar.
Great workers, as busy as they are
Atmosphere: 5
Food: 5
Service: 5
If it weren’t because it’s the only one on our side of town we would go somewhere else. This is the third time in different occasions that our order is marked ready without it being actually ready. I did bring it up to the staff present and the guy in the cashier was laughing about it. He told another guy in the back boxing the pizzas and all his response was that it’s automated. Last time they hadn’t even started our order and we waited another 20 minutes. Customer service needs to improve. Oh and by the way the General Manager’s name is not even listed.
Atmosphere: 1
Food: 4
Service: 1
THE SHAQARONI Pizza 🍕😋 is the best
Atmosphere: 5
Food: 5
Service: 5
Never in my life have I ever gotten a pizza delivery to me so terribly!!! It’s actually outrageous how terrible this pizza was delivered! I called the manager and was informed DoorDash took care of this order. I was also informed that they will resend the pizza with another 30 min additional wait! To start with, the order was not done correctly. We were missing certain topping. Secondly, the pizza looks like somebody reached in and grabbed my pizza. From personal experience, I understand the struggle of working in customer service and I do not mean to add any additional stress to the delivery process. But this is beyond acceptable by any means! I cannot believe no refund was offered or discounted price for this inconvenience. If they are having such trouble with how they deliver their pizzas maybe consider parting ways with DoorDash!
Service: 1
Pizza and delicious and the prices are fair
Atmosphere: 3
Food: 4
Service: 4
Its does not have a drive thru
Atmosphere: 5
Food: 5
Service: 5
Happy with wait time!
Always hot and fresh. Good specials. Make sure to sign up for their emails for the deals!!
Atmosphere: 4
Food: 3
Service: 4
Always reliable, accurate, and trustworthy! Food is good, rarely do they make errors but fi they do they'll make it right!
Atmosphere: 4
Food: 5
Service: 5
I recently visited the Papa John’s located on Mesa 79912 to address a concerning issue related to a DoorDash order for a customer named Valerie. This experience highlighted significant gaps in communication that not only affect customers but also impact delivery drivers who represent your brand.
Upon delivering the order, Valerie expressed her frustration and confusion. She had not placed an order through DoorDash and was unaware that her pizza would be delivered by a third-party service. This lack of clear communication led to her distress, placing me in an uncomfortable position. After discussing the matter with the manager (Woman with glasses&piercings) I learned that they believed Valerie had been informed about the use of DoorDash for her order. However, it was clear she had not received this crucial information. I shared my own previous experiences with similar issues at Pizza Hut, where customers were also misled about their orders being redirected to DoorDash. Unfortunately, my concerns were met with indifference.
It is imperative for Papa John’s to implement a more robust system of notification for customers regarding the use of third-party delivery services. A simple announcement during the ordering process—whether via the website, app, or at the point of sale—could prevent misunderstandings and enhance customer satisfaction. As delivery drivers, we often find ourselves on the front lines, and the lack of communication puts us at risk of confrontation with frustrated customers.
I urge Papa John’s to take these concerns seriously. Clear communication is vital not only for customer relations but also for the safety of delivery personnel. I hope to see improvements in this area to prevent similar situations in the future. Thank you for your attention to this matter.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
The pizza across the board was very good, i.e; crust,ingredients... however a bit disappointed with the Philly cheese pizza.. I was not crazy about the sauce.. reminded me of mayonnaise..aside from that.. it ranked with a few of my favorite other places..
Atmosphere: 5
Food: 5
Service: 5
My go to spot for pizza, carryout closes at 11PM so it's perfect for the late night cravings. Once I had an issue with the order over the phone (price) but the employee at the counter took care of the issue.
Atmosphere: 5
Food: 5
Service: 5
Waited over an hour for a pizza ( I still haven’t gotten it) and the manager gave a half assed apology “sorry for your wait” and hung up. He said I have to wait another hopefully 15 min. Terrible customer service 0/10 if I could
Atmosphere: 1
Food: 1
Service: 1
We ordered their extra-large five-cheese pizza, which had a flavorful tomato base, but the crust was thicker than we'd prefer. We also tried the cinnamon pull-aparts; they tasted great but were a bit on the sweeter side. The bread was soaked in sugar. They might improve their recipe by adding more cinnamon and less sugar.
Atmosphere: 4
Food: 3
Service: 4
Excellent option to take home
Atmosphere: 5
Food: 5
Service: 5
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