I have been a long time customer so its not easy to submit this review. I genuinely hope management sees this, as El Paso is limited on Vietnamese food and I want them to thrive. This spot has been my favorite for a long time.
First of all when customers enter we go un-noticed and employees do not say hello for minutes or even make eye contact until customers approach or talk to them. Its awkward not knowing whether to seat ourselves our not. Maybe put a sign that says to seat yourselves.
Today I ordered Vermicelli - Charbroiled Sliced Ribeye and it was super burnt. Sadly, I noticed once I was home. It was not edible and I could not finish it. Fish sauce and salad was good so I did finish that.
Visited on Sept 3rd at 5:00pm.
Atmosphere: 3
Food: 3
Service: 2
Braela Sargent
Found two little hairs on my egg rolls, Bubble tea was watered down and I watched them make it and let it sit for at least 10-15 minutes before handing it to me and my party. Someone came in after us after we had been waiting for at least 30 minutes and got their food before us, they had pho, but we also ordered pho…… overall horrible experience and this was my first time trying pho!
Atmosphere: 1
Food: 2
Service: 1
Elijah Ebow
Only thing I enjoyed was the spring rolls. Bubble tea was watery and they were out of almost every flavor. Service is not good and the wait for anything to order it’s 15+ minutes. Food was brought out to other people who arrived after us before we got our order. I would not recommend coming here save your money for some place better.
Atmosphere: 1
Food: 2
Service: 1
Ariel Carreon
Had dinner here, not really much to say about this place? The only thing I really liked was the front. Door remind me of the old times other than that. The place looked, run down, like. Is this place open? Or what. There was only one server. I get it, she was trying to do her best. The food wasn't that great. I have traveled all throughout vietnam and uh, a lot of Pho places. I have never tasted a a broth like this, it was very, very, very sweet. We got our food all at 1 time. But we had to wait a couple extra minutes to get spoons for our soup. She told us we had to wait a couple minutes. So we were just sitting there looking at each other while we waited. We were the second table in the restaurant. How do you not have spoons ready? This is one of these places tried it but won't be back.
Atmosphere: 1
Food: 1
Service: 1
Matt G
8-26-2025: very inviting. Asked for sparkling water. They didn't have sparkling water. Asked for Coke Zero, I received flat diet Coke. Asked for water, and it turned out to be El Paso tap water. The server was really trying. She was new. The side toppings came out and the bean sprouts were wilted and dark brown. Total cost was $20 for the #16 pho and shrimp spring rolls.(you have to ask for the peanut sauce that normally comes with spring rolls apparently) I left in total disbelief about the upalling quality of the food and me half wondering I'm the bad guy because I asked for fresher vegetables and a higher quality non-alcoholic beverage. This is El Paso's food scene in a nutshell.
Atmosphere: 3
Food: 1
Service: 3
D AVILA
My wife enjoys going to eat there, but it is a wonder they have not gone under sometimes you go and they say they ran out of cokes or Drinks their bathroom was out of order another time they did not have AC so it was very hot and for the last two times they serve wilted lettuce what they should do is just tell the customer they ran out of that particular item like they always do instead of giving spoiled lettuce not only is the lettuce limp, but also has holes where something ate out of it and dark. Hopefully the manager make sure that they have fresh produce to serve have be well stocked with drinks. And fix the bathroom, so customers will be able to wash their hands or use it if it needs to be used.
Atmosphere: 4
Food: 2
Service: 4
M A
Honestly pretty good. Went for my lunch and had the steak/tendon pho. It was delicious. I got the small and it was still quite a bit of pho so keep that in mind if you have a small stomach. Overall excellent.
Atmosphere: 5
Food: 5
Service: 5
Somdev Chatterjee
Food was delicious and the service was at par too. The environment was ideal for enjoying good foods with family and friends!
Atmosphere: 5
Food: 5
Service: 5
Angelica Chavez
I have been to almost all the pho tre bien locations around by El Paso and I must say this was my absolute favorite. Our server Tristan was amazing! Service was great and the food was even better. Fast service as well! Will definitely be coming back very soon.
Good food, good soup, good for sick people like me right now
Atmosphere: 5
Food: 5
Service: 5
Krystal P
I came to Pho Tre Bien, at this location, because I wanted a quick bite. Upon walking in, the server immediately acknowledged me, and told me I can have a seat anywhere I would like. I ordered to-go, and waited until my order was ready. Unfortunately, the order took a little longer than anticipated, but I didn't mind since my server was so friendly. The salmon spring rolls weren't overly dry, but I noticed a lot of oil in my to-go box. I am going to assume it was from the flat top used to prepare the fish. I will come here again, but I won't order that appetizer again.
Atmosphere: 4
Food: 3
Service: 5
Marco Ibarra
Found a roach in my food. Avoid this place at all costs. And they were rude about it!
James Goode
My significant other and I recently visited this location and were not as impressed with the service compared to East side location. We were not greeted by our server until 15 minutes after we sat down. Our drinks (sodas) took 30 minutes to arrive and came out after the appetizer had arrived to the table. Our server did not check on us at all to ask how the food was, nor did he check/ask if we wanted refills after waiting for so long. Our visit was very poorly handled by our server Damian. The food was good, no complaints about that, but the atmosphere and the service was quite atrocious. Not only did we have a poor experience, but noticed other diners around us experience the same problems we had due to the fact that there was one server taking care of 7 tables before someone had to come and help. We may not ever visit this location again.
Atmosphere: 2
Food: 4
Service: 1
Jozyperez A.R
Yesterday i get there at 830 and guy says it’s closed but the website says closed at 10 guy had a attitude just terrible service
Delicious
Atmosphere: 5
Food: 5
Service: 5
I have been a long time customer so its not easy to submit this review. I genuinely hope management sees this, as El Paso is limited on Vietnamese food and I want them to thrive. This spot has been my favorite for a long time.
First of all when customers enter we go un-noticed and employees do not say hello for minutes or even make eye contact until customers approach or talk to them. Its awkward not knowing whether to seat ourselves our not. Maybe put a sign that says to seat yourselves.
Today I ordered Vermicelli - Charbroiled Sliced Ribeye and it was super burnt. Sadly, I noticed once I was home. It was not edible and I could not finish it. Fish sauce and salad was good so I did finish that.
Visited on Sept 3rd at 5:00pm.
Atmosphere: 3
Food: 3
Service: 2
Found two little hairs on my egg rolls, Bubble tea was watered down and I watched them make it and let it sit for at least 10-15 minutes before handing it to me and my party. Someone came in after us after we had been waiting for at least 30 minutes and got their food before us, they had pho, but we also ordered pho…… overall horrible experience and this was my first time trying pho!
Atmosphere: 1
Food: 2
Service: 1
Only thing I enjoyed was the spring rolls. Bubble tea was watery and they were out of almost every flavor. Service is not good and the wait for anything to order it’s 15+ minutes. Food was brought out to other people who arrived after us before we got our order. I would not recommend coming here save your money for some place better.
Atmosphere: 1
Food: 2
Service: 1
Had dinner here, not really much to say about this place? The only thing I really liked was the front. Door remind me of the old times other than that. The place looked, run down, like. Is this place open? Or what. There was only one server. I get it, she was trying to do her best. The food wasn't that great. I have traveled all throughout vietnam and uh, a lot of Pho places. I have never tasted a a broth like this, it was very, very, very sweet.
We got our food all at 1 time. But we had to wait a couple extra minutes to get spoons for our soup. She told us we had to wait a couple minutes. So we were just sitting there looking at each other while we waited. We were the second table in the restaurant. How do you not have spoons ready? This is one of these places tried it but won't be back.
Atmosphere: 1
Food: 1
Service: 1
8-26-2025: very inviting. Asked for sparkling water. They didn't have sparkling water. Asked for Coke Zero, I received flat diet Coke. Asked for water, and it turned out to be El Paso tap water. The server was really trying. She was new. The side toppings came out and the bean sprouts were wilted and dark brown. Total cost was $20 for the #16 pho and shrimp spring rolls.(you have to ask for the peanut sauce that normally comes with spring rolls apparently) I left in total disbelief about the upalling quality of the food and me half wondering I'm the bad guy because I asked for fresher vegetables and a higher quality non-alcoholic beverage. This is El Paso's food scene in a nutshell.
Atmosphere: 3
Food: 1
Service: 3
My wife enjoys going to eat there, but it is a wonder they have not gone under sometimes you go and they say they ran out of cokes or
Drinks their bathroom was out of order another time they did not have AC so it was very hot and for the last two times they serve wilted lettuce what they should do is just tell the customer they ran out of that particular item like they always do instead of giving spoiled lettuce not only is the lettuce limp, but also has holes where something ate out of it and dark. Hopefully the manager make sure that they have fresh produce to serve have be well stocked with drinks. And fix the bathroom, so customers will be able to wash their hands or use it if it needs to be used.
Atmosphere: 4
Food: 2
Service: 4
Honestly pretty good. Went for my lunch and had the steak/tendon pho. It was delicious. I got the small and it was still quite a bit of pho so keep that in mind if you have a small stomach. Overall excellent.
Atmosphere: 5
Food: 5
Service: 5
Food was delicious and the service was at par too. The environment was ideal for enjoying good foods with family and friends!
Atmosphere: 5
Food: 5
Service: 5
I have been to almost all the pho tre bien locations around by El Paso and I must say this was my absolute favorite. Our server Tristan was amazing! Service was great and the food was even better. Fast service as well! Will definitely be coming back very soon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rare Steak Pho
Restaurantji Recommends
Good food, good soup, good for sick people like me right now
Atmosphere: 5
Food: 5
Service: 5
I came to Pho Tre Bien, at this location, because I wanted a quick bite. Upon walking in, the server immediately acknowledged me, and told me I can have a seat anywhere I would like. I ordered to-go, and waited until my order was ready. Unfortunately, the order took a little longer than anticipated, but I didn't mind since my server was so friendly. The salmon spring rolls weren't overly dry, but I noticed a lot of oil in my to-go box. I am going to assume it was from the flat top used to prepare the fish. I will come here again, but I won't order that appetizer again.
Atmosphere: 4
Food: 3
Service: 5
Found a roach in my food. Avoid this place at all costs. And they were rude about it!
My significant other and I recently visited this location and were not as impressed with the service compared to East side location. We were not greeted by our server until 15 minutes after we sat down. Our drinks (sodas) took 30 minutes to arrive and came out after the appetizer had arrived to the table. Our server did not check on us at all to ask how the food was, nor did he check/ask if we wanted refills after waiting for so long. Our visit was very poorly handled by our server Damian. The food was good, no complaints about that, but the atmosphere and the service was quite atrocious. Not only did we have a poor experience, but noticed other diners around us experience the same problems we had due to the fact that there was one server taking care of 7 tables before someone had to come and help. We may not ever visit this location again.
Atmosphere: 2
Food: 4
Service: 1
Yesterday i get there at 830 and guy says it’s closed but the website says closed at 10 guy had a attitude just terrible service
Atmosphere: 1
Service: 1
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