Pizza Hut

Name: Pizza Hut
Address: 7948 Gtwy Blvd E, El Paso, Texas, 79915, US
Telephone: (915) 592-9929
Price range: $
Rating: 2.8

$ • Pizza, Chicken Wings

Hours:
7948 Gtwy Blvd E, El Paso
(915) 592-9929

Menu Order Online

About Pizza Hut

Pizza Hut has received mixed reviews. One customer had a disappointing experience when they found out the restaurant was out of roasted garlic sticks and were not offered a refund. The customer was also upset with the restaurant's policy of not offering refunds for unwanted substitutes.

On a positive note, another customer had a terrific experience with the service. They mentioned Nicholas, who they believe was the server and cook, for providing great service with a smile. The parking was also noted as sufficient.

A third customer had a frustrating experience due to a simple oversight, but it turned into an exemplary display of customer service. The customer, who is Muslim, had ordered a buffalo chicken pizza but found that some of the toppings from a meat lovers pizza had been transferred onto it, making it inedible for them. The customer called the store to explain the situation and spoke with Caleb, who listened and offered a solution. Caleb ensured that the customer did not feel like an inconvenience and had a new pizza made for them free of charge. The customer was impressed with Caleb's emotional intelligence, leadership, and customer relations.

In summary, Pizza Hut has received mixed reviews, with some customers praising the service and others being disappointed with the restaurant's policies. The restaurant has the potential to provide excellent customer service, as demonstrated by Caleb's actions.