I come here regularly and have never had a problem with the food, the workers are ok they are just doing their job but don't have customer service at all. Although, today I got a poke bowl, I get spicy tuna usually and never have a problem but the tuna tasted disgusting. I tried calling multiple times just to get a re-fund because this poke bowl was too expensive to just ignore but absolutely no answer. I drive over there and ask for a refund and they refused until i told them i will just contact my bank(just giving up on the conversation), i left the bowl filled to the top because it was disgusting and I’m not trying to just get free money. After this experience I’m just not coming back because of how the worker and manager handled the situation. If you have a problem with your food they will NOT give refunds or even care unless they know they'll lose money either way.
Atmosphere: 1
Food: 4
Service: 1
Ultimo N Pie
Literally writing the review 30 minutes after eating there. So far, this is the best healthy food for its value anywhere near UTEP. As an experienced Studihambre, the total cost was $18 (including beverage and tip). The true value for the bowl alone is about $13, the same cost a meal would be at a fast food restaurant.
I came here without knowing what to expect when it came to customer service due to recent reviews, but my personal experience was great. There were two young ladies who attended me kindly and explained which bowls were the most popular and that I could create my own.
For the first time, I’m giving it a 4/5 rating but might increase to 5/5 on my next visits. The BEST option when it comes to value and quality of the food.
Atmosphere: 4
Food: 5
Service: 5
KaP R.
The Poke here is delicious. I visited last week. The bowls are not filled as much as other poke places locally, but the food itself is really good. We didn't have to wait very long for our order. I would stop here again. It was a bonus that they had a drive thru!
Food: 5
Service: 5
Erick Moreno
Worst poke bowl ever. Ordered a poke bowl and basically received a caldo de poke on how soggy and nasty it was. Cashier is in a bad mood demanding a tip.
Atmosphere: 1
Food: 1
Service: 1
Lisbett Garcia
Good food and you can create your own bowl with what you want
Food: 4
Service: 4
Adriana Cruz
Bought two Poke 3 Classic's and the white rice was extremely hard and unedible. They had no utensils, the staff is just standing around, no customer service, unhelpful when it comes to recommending food selections to new customers. Having airpods on and serving the customers is so unprofessional!! I definitely will not be coming here again.
Atmosphere: 1
Food: 1
Service: 1
Leon Lai
Asked for sauce on the side, ended up with a drenched bowl
Atmosphere: 1
Food: 1
Service: 1
Suzet B
Poke bowls are great.
Atmosphere: 4
Food: 5
Service: 5
Kiana Saldivar
I honestly left Poke Bowl 3 feeling embarrassed and hurt. The lady working there was so rude and judgmental that it ruined the whole experience. She kept giving my friend nasty looks just for ordering a good amount of food, and it made me feel insecure about my own body and what we were eating.
No one should ever walk out of a restaurant feeling shamed or uncomfortable, especially when we were literally giving them our business. I will never come back, and I wouldn’t wish that experience on anyone.
Atmosphere: 1
Food: 1
Service: 1
Dayana Avila
horrible the lady working there was so rude to my friend. she literally didn't let her finish her order my friend was asking questions and she gave her attitude was super rude and ugly. her attitude made us all uncomfortable.
The worker was literally so so so rude to me she gave me additude so bad didn’t let me order my bowl completely and I felt so uncomfortable whole time additude and I tried keeping a cool but she was really really rude..
Atmosphere: 1
Food: 4
Service: 1
Jacqueline Thomas
Great food! But terrible attitude.
Atmosphere: 1
Food: 3
Service: 1
Elizabeth
My sister and I love eating here, the food is delicious but the service is awful. My sister and i walk in and are asked if we’re ready to order before even finishing walking to the counter. Despite that she still continues to have an attitude, while i’m simply just adding toppings. While ordering she insists you cannot have a specific size bowl without having protein, even when wanting to pay the original price. It just simply was not posible. Not everyone eats meat and being apart of the serving world there should be a way to still provide the meal without the protein. She has acne, wearing a bun and was acting like she was doing us a favor by simply providing a service. My sister has ordered the same bowl every time we come and for some reason this bowl was $16 instead of $9? it’s astonishing to me just the lack of respect. I do not recommend. unfortunately we don’t feel comfortable here and will be in search of a new poke place, even though the food is good. i get it, everyone has bad days but even reading the reviews it’s obviously not “just a bad day” for her.
Atmosphere: 1
Food: 3
Service: 1
Lourdes Ibarra
This is the worst poke place. I ordered DoorDash. I ordered the three scoops of protein and they add little to nothing. It does not taste well. I’ve never experienced a place like this.
I come here regularly and have never had a problem with the food, the workers are ok they are just doing their job but don't have customer service at all. Although, today I got a poke bowl, I get spicy tuna usually and never have a problem but the tuna tasted disgusting. I tried calling multiple times just to get a re-fund because this poke bowl was too expensive to just ignore but absolutely no answer. I drive over there and ask for a refund and they refused until i told them i will just contact my bank(just giving up on the conversation), i left the bowl filled to the top because it was disgusting and I’m not trying to just get free money. After this experience I’m just not coming back because of how the worker and manager handled the situation. If you have a problem with your food they will NOT give refunds or even care unless they know they'll lose money either way.
Atmosphere: 1
Food: 4
Service: 1
Literally writing the review 30 minutes after eating there. So far, this is the best healthy food for its value anywhere near UTEP. As an experienced Studihambre, the total cost was $18 (including beverage and tip). The true value for the bowl alone is about $13, the same cost a meal would be at a fast food restaurant.
I came here without knowing what to expect when it came to customer service due to recent reviews, but my personal experience was great. There were two young ladies who attended me kindly and explained which bowls were the most popular and that I could create my own.
For the first time, I’m giving it a 4/5 rating but might increase to 5/5 on my next visits. The BEST option when it comes to value and quality of the food.
Atmosphere: 4
Food: 5
Service: 5
The Poke here is delicious. I visited last week. The bowls are not filled as much as other poke places locally, but the food itself is really good. We didn't have to wait very long for our order. I would stop here again. It was a bonus that they had a drive thru!
Food: 5
Service: 5
Worst poke bowl ever. Ordered a poke bowl and basically received a caldo de poke on how soggy and nasty it was. Cashier is in a bad mood demanding a tip.
Atmosphere: 1
Food: 1
Service: 1
Good food and you can create your own bowl with what you want
Food: 4
Service: 4
Bought two Poke 3 Classic's and the white rice was extremely hard and unedible. They had no utensils, the staff is just standing around, no customer service, unhelpful when it comes to recommending food selections to new customers. Having airpods on and serving the customers is so unprofessional!! I definitely will not be coming here again.
Atmosphere: 1
Food: 1
Service: 1
Asked for sauce on the side, ended up with a drenched bowl
Atmosphere: 1
Food: 1
Service: 1
Poke bowls are great.
Atmosphere: 4
Food: 5
Service: 5
I honestly left Poke Bowl 3 feeling embarrassed and hurt. The lady working there was so rude and judgmental that it ruined the whole experience. She kept giving my friend nasty looks just for ordering a good amount of food, and it made me feel insecure about my own body and what we were eating.
No one should ever walk out of a restaurant feeling shamed or uncomfortable, especially when we were literally giving them our business. I will never come back, and I wouldn’t wish that experience on anyone.
Atmosphere: 1
Food: 1
Service: 1
horrible the lady working there was so rude to my friend. she literally didn't let her finish her order my friend was asking questions and she gave her attitude was super rude and ugly. her attitude made us all uncomfortable.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
The worker was literally so so so rude to me she gave me additude so bad didn’t let me order my bowl completely and I felt so uncomfortable whole time additude and I tried keeping a cool but she was really really rude..
Atmosphere: 1
Food: 4
Service: 1
Great food! But terrible attitude.
Atmosphere: 1
Food: 3
Service: 1
My sister and I love eating here, the food is delicious but the service is awful. My sister and i walk in and are asked if we’re ready to order before even finishing walking to the counter. Despite that she still continues to have an attitude, while i’m simply just adding toppings. While ordering she insists you cannot have a specific size bowl without having protein, even when wanting to pay the original price. It just simply was not posible. Not everyone eats meat and being apart of the serving world there should be a way to still provide the meal without the protein. She has acne, wearing a bun and was acting like she was doing us a favor by simply providing a service. My sister has ordered the same bowl every time we come and for some reason this bowl was $16 instead of $9? it’s astonishing to me just the lack of respect. I do not recommend. unfortunately we don’t feel comfortable here and will be in search of a new poke place, even though the food is good. i get it, everyone has bad days but even reading the reviews it’s obviously not “just a bad day” for her.
Atmosphere: 1
Food: 3
Service: 1
This is the worst poke place. I ordered DoorDash. I ordered the three scoops of protein and they add little to nothing. It does not taste well. I’ve never experienced a place like this.
Food: 1
Service: 1
What kind of poke place doesn’t have sushi rice
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