Absolutely love this place I try to come here every 2 weeks the food gets a 100 🥰 very clean, thank u for making my belly happy 😊
Atmosphere: 5
Food: 5
Service: 5
J a d e
Never order online at this location. I paid 23$ for a bowl thats missing avocado, lobster, and 2 sauces. I tried calling 3 times and no answer. Insanely ridiculous.
Food: 1
Service: 1
Antonio Garcia
As someone who’s worked for the owner Jesus Reza. I can tell you, the standards on staff, customer service and cleanliness of his restaurants has incredibly decreased. The staff won’t greet you and continue to do whatever it is they’re doing, I timed the young lady and I stood there for 5 minutes before I was even greeted.
The food is great and I now drive all the way here since their east location shut down. But at the east location I got better service than I do here. Mind you this location is usually empty at the times I go.
Mr. Reza I hope you fix the issues and wish you nothing but success in all your businesses.
Atmosphere: 3
Food: 4
Service: 1
Ceci Burgos
My pokebowl ingredients were delicious! The woman who was serving skimped on the sauce, and when asked for more of it, she only added a squirt. Typically, we have never had a problem with asking for Heavy. Not only did she just add a squirt, she failed to tell us that we would be charged an additional .75 for it! Very disappointed!
Atmosphere: 5
Food: 5
Service: 1
Jose & Brenda Romero-Alderete
Food quality is atrocious,
Atmosphere: 5
Food: 1
Service: 5
Kai Baker
Recently went here great atmosphere service was 10 out of 10 and food and Portion size
Atmosphere: 5
Food: 5
Service: 5
Tricia Gonzales
I just left pokeworks it is 5 pm on Sunday 2/23. I'm not sure the ladies name that helped me, but she deserves some recognition. She spoke mostly Spanish and was probably the only girl working there. Management give this lady a raise! She went out of her way to make my bowl with love! She cooled down my rice, and mixed everything together. It was the most delicious bowl I've ever eaten there! ❤️
Food: 5
Service: 5
Amanda McIntyre
Can’t speak on atmosphere as I ordered for delivery via their website. Not sure what is going on with this location. This is the 2nd time I have ordered from this location this weekend. Before (months ago) portion sizes were great and order was always perfect. Seems now they have went really down hill. I always order 3 protein bowl, yet protein size is getting smaller and smaller portions. 3 pieces of shrimp. Bowl is no longer even filled to the top. Also, had a coupon for a free cookie. Put it in my order, yet wasn’t delivered. Tried to call the location 7 times now, no one answers. Emailed the customer service, we shall see what happens there. I will not be doing business here any longer. It seems customers service is not the top priority here. Not worth the almost $18!! (Last photo is bowl open nothing eaten out of it to show what you’re going to be paying for)
Food: 1
Service: 1
Ana Paola Rivera
Nothing compared to the location on the east side. At this one, the tuna always tastes old and odd, and the rice is super mushy.
I get the "burritos". They are my and my kids favorite. There is 2 guys that work there (one with braids that half of them are tipped blond and one with "always" tattooed above his eye) and they are by far the best ones at making them. They are also friendly so that is a plus.
Atmosphere: 5
Food: 5
Service: 5
Christina Casto
I cannot speak to the service or atmosphere because we ordered via uber eats.
They gave my son a cookie instead of a brownie. This was totally okay even though I wish they had notified me via the courier.
Then everything went wrong. No rice in the kids bowl so we received about 1/2-3/4 cup COMBINED of chicken, edamame, wontons and mandarin oranges in sauce that was too overwhelming without the rice.
My spouse ordered a bowl with three proteins consisting of two portions of shrimp and one portion of chicken. There was no shrimp! It was very disappointing.
Food: 1
rawwrrr
ordered online and was missing a lot of things in both bowls, even requested for the tuna to be seared and wasnt
Atmosphere: 1
Food: 3
Service: 1
Jessica Luna
Usually, this location is okay, but lately, they have been missing products, and today was the worst I've seen. They didn't have about 30% of their products, no ice, no carbonation in the soda and the manager and an employee are in the back talking while they leave the new person in the front handling a line and online orders. Horrible experience.
Absolutely love this place I try to come here every 2 weeks the food gets a 100 🥰 very clean, thank u for making my belly happy 😊
Atmosphere: 5
Food: 5
Service: 5
Never order online at this location. I paid 23$ for a bowl thats missing avocado, lobster, and 2 sauces. I tried calling 3 times and no answer. Insanely ridiculous.
Food: 1
Service: 1
As someone who’s worked for the owner Jesus Reza. I can tell you, the standards on staff, customer service and cleanliness of his restaurants has incredibly decreased. The staff won’t greet you and continue to do whatever it is they’re doing, I timed the young lady and I stood there for 5 minutes before I was even greeted.
The food is great and I now drive all the way here since their east location shut down. But at the east location I got better service than I do here. Mind you this location is usually empty at the times I go.
Mr. Reza I hope you fix the issues and wish you nothing but success in all your businesses.
Atmosphere: 3
Food: 4
Service: 1
My pokebowl ingredients were delicious! The woman who was serving skimped on the sauce, and when asked for more of it, she only added a squirt. Typically, we have never had a problem with asking for Heavy. Not only did she just add a squirt, she failed to tell us that we would be charged an additional .75 for it! Very disappointed!
Atmosphere: 5
Food: 5
Service: 1
Food quality is atrocious,
Atmosphere: 5
Food: 1
Service: 5
Recently went here great atmosphere service was 10 out of 10 and food and Portion size
Atmosphere: 5
Food: 5
Service: 5
I just left pokeworks it is 5 pm on Sunday 2/23. I'm not sure the ladies name that helped me, but she deserves some recognition. She spoke mostly Spanish and was probably the only girl working there. Management give this lady a raise! She went out of her way to make my bowl with love! She cooled down my rice, and mixed everything together. It was the most delicious bowl I've ever eaten there! ❤️
Food: 5
Service: 5
Can’t speak on atmosphere as I ordered for delivery via their website. Not sure what is going on with this location. This is the 2nd time I have ordered from this location this weekend. Before (months ago) portion sizes were great and order was always perfect. Seems now they have went really down hill. I always order 3 protein bowl, yet protein size is getting smaller and smaller portions. 3 pieces of shrimp. Bowl is no longer even filled to the top. Also, had a coupon for a free cookie. Put it in my order, yet wasn’t delivered. Tried to call the location 7 times now, no one answers. Emailed the customer service, we shall see what happens there. I will not be doing business here any longer. It seems customers service is not the top priority here. Not worth the almost $18!! (Last photo is bowl open nothing eaten out of it to show what you’re going to be paying for)
Food: 1
Service: 1
Nothing compared to the location on the east side. At this one, the tuna always tastes old and odd, and the rice is super mushy.
Food: 1
Service: 1
Order was completely wrong.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I get the "burritos". They are my and my kids favorite. There is 2 guys that work there (one with braids that half of them are tipped blond and one with "always" tattooed above his eye) and they are by far the best ones at making them. They are also friendly so that is a plus.
Atmosphere: 5
Food: 5
Service: 5
I cannot speak to the service or atmosphere because we ordered via uber eats.
They gave my son a cookie instead of a brownie. This was totally okay even though I wish they had notified me via the courier.
Then everything went wrong. No rice in the kids bowl so we received about 1/2-3/4 cup COMBINED of chicken, edamame, wontons and mandarin oranges in sauce that was too overwhelming without the rice.
My spouse ordered a bowl with three proteins consisting of two portions of shrimp and one portion of chicken. There was no shrimp! It was very disappointing.
Food: 1
ordered online and was missing a lot of things in both bowls, even requested for the tuna to be seared and wasnt
Atmosphere: 1
Food: 3
Service: 1
Usually, this location is okay, but lately, they have been missing products, and today was the worst I've seen. They didn't have about 30% of their products, no ice, no carbonation in the soda and the manager and an employee are in the back talking while they leave the new person in the front handling a line and online orders. Horrible experience.
Atmosphere: 2
Food: 1
Service: 1
Great food and customer service.
Atmosphere: 5
Food: 5
Service: 5
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