Road Runner Pizza

Horrible Experience at Road Runner Pizza🤯

I recently had a very disappointing experience with Road Runner Pizza that I feel compelled to share. Initially, I placed an order through DoorDash, and when it arrived, I noticed some items were missing. Naturally, I reached out to customer service for assistance. I was directed to contact road runner and the employee informed me Robert would drop off my pizza in 15 minutes. It has been 30 minutes and no one had arrive to my apartment with my missing order. So I called road runner again.Unfortunately, my interaction with Aaliyah was far from helpful. She seemed completely clueless about how to resolve my issue, which only added to my frustration. After waiting for what felt like forever, the manager, Robert, showed up to deliver the missing items—30 minutes later than expected. What was even more shocking was Robert’s attitude. Instead of acknowledging the inconvenience, he accused me of being rude for expressing my frustration. He even went so far as to say he hopes I never call them again. This is baffling behavior for a manager, especially when a customer is simply upset about missing items from their order. It’s truly disappointing that a local business would refuse service to a community member over a legitimate concern. This experience has left me questioning their commitment to customer service and satisfaction. I expected better from Road Runner Pizza, but it seems they prioritize dismissing customer complaints over resolving them. I will not be returning, and I would advise others to think twice before ordering from here.
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Dear Robert,
I am writing to address your recent claim that I used inappropriate language towards your employees during my previous interaction. I find this accusation not only unfounded but also quite absurd. I assure you that I did not cuss or engage in any disrespectful behavior.
It's disappointing to see such serious allegations being made without any evidence. I believe it’s important for businesses to handle customer feedback professionally, rather than resorting to public shaming.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Pizza Cheese, Chicken Wings 1 lb, Buffalo Wings

This pizza spot is way better than ardovinos

Food: 5

Service: 5

I got pizzas from there a week ago and they were done excellently. The price wasn't too high and the food was delicious.

Food: 5

Service: 5

Came here because of El Paso's top 10 pizza places... they did good justice to it's well deserved first place

Atmosphere: 5

Food: 5

Service: 5

Delicious pizza but no gluten free/wheat free options

Atmosphere: 3

Food: 5

Service: 4

First time trying Road Runner’s. Ordered delivery on a Saturday evening.
The lady who took my order was so sweet and helpful. Their delivery driver was also
very kind. We tried the Hawaiian pizza and
it was great! Wings also had great flavor and were pretty big in size. Will definitely be ordering from here more often.

Food: 5

Service: 5

Recommended dishes: Peppers, Buffalo Wings

It’s my first time ordering here and it didn’t disappoint. The pizza dough tasted fresh and the staff was friendly when I picked up my order. I recommend anyone to give this place a try!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Breadsticks, Peppers

Just had a delicious veggie and pepperoni calzone. Best I have ever had and it was big enough to feed my whole family. Can't wait to go back.

Atmosphere: 5

Food: 5

Service: 5

They are always friendly and helpful working around my tomato ? allergy. I love their thin crust pizza. Try it. You'll love it.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Specialty Pizza

Best pizza in town and the wings are absolutely amazing pickup when I'm by and take to my coworkers they love it,great price to feed a bunch of hungry construction guy& gals

Atmosphere: 5

Food: 5

Service: 5

Best pizza crust and delicious wings

I ordered my pizza early told them I'd be out at 8 should of ordered when I got there tasted like it was cooked hours before this used to be my favorite place.. disappointed

Service: 5

Roadrunner Pizza helped us with a great deal on this pizza Party for Al Nassr youth soccer Team.
Thank you so much. The Pizza is delicious and all ingredients are of great quality! God Bless you all.

Atmosphere: 5

Food: 5

Service: 5

My daughter and I love how good and affordable the pizzas are here. You get a delicious HOT pizza and most importantly the service is awesome.. Friendliest customer service in town!

Atmosphere: 5

Food: 5

Service: 5

New owners and the food is just as fantastic as always

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Breadsticks, Specialty Pizza