Sansei Japan

6101 Gateway Blvd W, El Paso

Recent Reviews

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angel valdez

The dude cooking the chicken made it whatever and no sauce. (Chubby guy with morning hair) then asked for more and he gave me clumpy sauce, still frozen. He made a face and didn’t want to do it right. So I got a refund. Bad experience.

Atmosphere: 1

Food: 1

Service: 1

J

I have gone twice to this place and both times I've been told by the employee up front "sorry were closed" once early around 1pm and the second time 6/25/24 at 6:30pm. I guess they don't want business.

Service: 1

Thomas Perez

I actually like this food but need their people to stick to the mall hours. I checked the food court hours and it says 6:00 on Sunday. I came at 4:50 PM and they told me that they had already shut down the grill. They were cleaning while the other food places were still serving and tending to customers. This is not the first time I seen them do this. I came at lunch time and they had a sign up they went to the bathroom. I saw at least 2 people walk up and leave. I waited, I waited for a long time because like I said, I like the food. I waited over 10 min. Food is good but they need more help and they need to stick to the mall hours.

Atmosphere: 3

Food: 5

Service: 1

Norma A Garcia

The employees are there at noon, but tell customers they can’t take orders or cook until 12:30 pm.

Service: 1

Gali Dobbie

Told their terminal was down and only accepting cash, that’s a red flag for stealing. Guy there was telling me this while chewing and swallowing food. Disgusting!Employees always in the back and take for ever to come and take order.

Food: 3

Service: 1

Recommended dishes: Chicken and Shrimp Teriyaki

Camino Jasso

Well, with the news that in this restaurantHis way of serving us has already changed.Now it turns out that the plate is already smallerHowever, the price is the same or more expensive-Spend $19.With 18 dollars I go to Lyns buffet and eat everythingWhat I want, get your batteriesLoss put more rice

Atmosphere: 2

Food: 1

Service: 1

Rebeca Valdespino

I don't recommend it, I don't know if it changed owners but the food is horrible before it had quality and it didn't matter what you paid but now what you pay is too much, the chicken is very dry and the customer service is very poor the cashier can barely be heard What you are asking, I will not return to this place.

SHON D.

Just like the last reviews said, it took forever for the person to come out from the back, and then the cook came out from the back, chewing on food very disappointed and will not return here.

Dalilah Sepulveda

Noodles tasted old and smelled strange. I noticed the cashier did not wash his hands before preparing my food nor wear gloves.

Johnie Reth

Got sour mushy rice. Told them it was spoiled rice and the said no it's fine. I told them that you can smell the sour in it. But they didnt care. No refund. Very disappointed

nickbfly

Surpringly very good

christina Reyes

Very rude. When I asked if they would have enough limonaid for a large drink they said no. The limonaid tank looked a bit low so i asked them to remove one of the large drink orders. The waiter started shaking his head back and forth as if to say I was causing him problems by ordering. I would have never ordered after that except my 10 yr old was with me and he's the one who wanted to try it. BUT NEVER AGAIN

Paola Gamez

Waited 7 minutes to get acknowledged by staff. Had to ask next door if it was open. The cashier wouldn't say anything just my total. Very cold and distant to costumers. The chicken teriyaki is very good, but the noodles had very little flavor.

Rodolfo Preciado

I’m not one to complain, but the main cashier guy (the dude with short brown hair, a tattoo on his right arm, and red shirt) waited 5 minutes to acknowledge me (and there was nobody else around the area). When he did acknowledge me, he wasn’t smiling and basically looked at me so that I can spew my order at him. When I was done ordering, he didn’t say thank you, rudely pointed at the credit card reader so that I could swipe my card, and seemed just about miserable that he was there.I get it: I worked food service for years. But don’t take frustrations out on the guests man. That’s messed up.The food was good though. If I wasn’t with my grandma, I would have ordered somewhere else.

Rudy

I’m not one to complain, but the main cashier guy (the dude with short brown hair, a tattoo on his right arm, and red shirt) waited 5 minutes to acknowledge me (and there was nobody else around the area). When he did acknowledge me, he wasn’t smiling and basically looked at me so that I can spew my order at him. When I was done ordering, he didn’t say thank you, rudely pointed at the credit card reader so that I could swipe my card, and seemed just about miserable that he was there.I get it: I worked food service for years. But don’t take frustrations out on the guests man. That’s messed up.The food was good though. If I wasn’t with my grandma, I would have ordered somewhere else.

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