Sansei Japan

6101 Gateway Blvd W, El Paso

Recent Reviews

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Robert Mtz

Worker was kind and patient offered the teriyaki and shrimp plate instead of paying extra for the side, came out fresh and delicious would definitely come again.

Atmosphere: 5

Food: 5

Service: 5

Michael vega

foods good. short staff. long wait time

Atmosphere: 3

Food: 5

Service: 1

Oyster 85

Same as everyone else. The customer service sucks here very badly. Why even have a job if you’re going to do nothing all day . It’s too bad this place is run the way it is by whatever irresponsible management, cuz the food is actually good. Place needs a make over of staff.

Atmosphere: 1

Food: 1

Service: 1

Cristina Porras-Castruita

Delicious and reasonably priced

Atmosphere: 5

Food: 5

Service: 5

Mike Martinez

Food is good but service is terrible. They close an hour early and won't serve you. Very disappointing to be turned away because they'd rather close early.

Service: 1

angel valdez

The dude cooking the chicken made it whatever and no sauce. (Chubby guy with morning hair) then asked for more and he gave me clumpy sauce, still frozen. He made a face and didn’t want to do it right. So I got a refund. Bad experience.

Atmosphere: 1

Food: 1

Service: 1

J

I have gone twice to this place and both times I've been told by the employee up front "sorry were closed" once early around 1pm and the second time 6/25/24 at 6:30pm. I guess they don't want business.

Service: 1

Thomas Perez

I actually like this food but need their people to stick to the mall hours. I checked the food court hours and it says 6:00 on Sunday. I came at 4:50 PM and they told me that they had already shut down the grill. They were cleaning while the other food places were still serving and tending to customers. This is not the first time I seen them do this. I came at lunch time and they had a sign up they went to the bathroom. I saw at least 2 people walk up and leave. I waited, I waited for a long time because like I said, I like the food. I waited over 10 min. Food is good but they need more help and they need to stick to the mall hours.

Atmosphere: 3

Food: 5

Service: 1

Norma A Garcia

The employees are there at noon, but tell customers they can’t take orders or cook until 12:30 pm.

Service: 1

Gali Dobbie

Told their terminal was down and only accepting cash, that’s a red flag for stealing. Guy there was telling me this while chewing and swallowing food. Disgusting!Employees always in the back and take for ever to come and take order.

Food: 3

Service: 1

Recommended dishes: Chicken and Shrimp Teriyaki

Camino Jasso

Well, with the news that in this restaurantHis way of serving us has already changed.Now it turns out that the plate is already smallerHowever, the price is the same or more expensive-Spend $19.With 18 dollars I go to Lyns buffet and eat everythingWhat I want, get your batteriesLoss put more rice

Atmosphere: 2

Food: 1

Service: 1

Rebeca Valdespino

I don't recommend it, I don't know if it changed owners but the food is horrible before it had quality and it didn't matter what you paid but now what you pay is too much, the chicken is very dry and the customer service is very poor the cashier can barely be heard What you are asking, I will not return to this place.

SHON D.

Just like the last reviews said, it took forever for the person to come out from the back, and then the cook came out from the back, chewing on food very disappointed and will not return here.

Dalilah Sepulveda

Noodles tasted old and smelled strange. I noticed the cashier did not wash his hands before preparing my food nor wear gloves.

Johnie Reth

Got sour mushy rice. Told them it was spoiled rice and the said no it's fine. I told them that you can smell the sour in it. But they didnt care. No refund. Very disappointed

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