Horrible management!!!! Pretends to take orders ahead of time. And on-line ordering doesn’t work!
Atmosphere: 1
Food: 5
Service: 1
Isabel Aragon
The service was very friendly and efficient, they gave me suggestions and helped me read the menu because I didn't have my glasses,, thanks to Carlos for his kindness,,, and to the vosineros, it was very delicious
Atmosphere: 5
Food: 5
Service: 5
Daniela Martinez
Best pizzeria i've ever been to, very clean, great customer service, food was very warm and delicious, and Mr. Carlos over at bassett was super helpful. Overall the best pizza place ive been to.
Atmosphere: 5
Food: 5
Service: 5
Jessica A. Gutierrez
I loved the service Carlos was super friendly you can totally notice when someone loves customer service me and my husband were pleased with his service and his attention to our requests loved the pizza its warm and a good size for the price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Not Just Pizzas Sbarro Offers Stuffed Strombolis Too
demi Rayen
I had never explored this mall area, and was walking around to see what there was. After a long walk and fewer people around I found a food court. It seems pretty empty down this way (at least on a tuesday around lunch time) and i was interested in trying the chinese place. Carlos working at the sbarro noticed me and offered me a sample with a smile, however. It was a stuffed pizza sample, and was pretty decent. The chinese and tamale place nearby weren't doing any samples and the workers didn't even smile at me as i passed so i opted for getting something from sbarro since Carlos was so nice. Sbarro doesn't have my favorite pizza but its not too bad. I got a strombolli meal and it was $13 just for me before tip so it isnt super cheap for what it is. This isn't an opinion about this location specifically, that has been my universal experience of the food at sbarros from california to texas (i already knew it wasn't my favorite, and the quality was as i expected). But Carlos was pleasant and professional to me, so i chose it anyways. Sbarro, i hope you hire more people like Carlos. I also hope you either make it easier to get a lunch meal for under $10 or increase your recipe quality, as the state of the economy for your average customer either needs lower prices or better flavors (ideally both). Have a good day.
Atmosphere: 3
Food: 4
Service: 5
Belinda Luevano
We dined in and our server Carlos was exceptionally great. Very professional and gave us excellent service. Wish everyone could be like him.?
Atmosphere: 5
Food: 5
Service: 5
Aaron
Very good will order again
Daniel Cordova
Good pizza fast service and calm atmosphere
Atmosphere: 5
Food: 5
Service: 5
YolaRock
The pizza slices are really good, always hot & ready. This is the only place where I enjoy eating at Basset place
Atmosphere: 5
Food: 5
Service: 5
Eric Rinker
Over $30 bucks for 2 combos but couldn't get my medium drink refilled??
First time buyer service was not friendly at all They look like they are frustrated. Employees when ask questions they make annoyed faces. Genesis Is her name I would highly recommend training for her for her partner. Will be back in a month to see if there’s any difference if you guys posted.
Atmosphere: 1
Food: 1
Service: 1
Meditation
Jesse an genesis are great people have great customers service best people I’ve met threw out the mall good people skills made sure my food was fresh all around good people
Atmosphere: 5
Food: 5
Service: 5
Kevin CAPPELLA
Awesome food as Always. Grew up with Sbarros on East coast . GOOD TO SEE THEM HERE IN EL Paso. Victor is a top notch manager. Very Personable.
Atmosphere: 5
Food: 5
Service: 5
Lee west ep
Yessenia and Jesse were awesomeness, food is so good come back for more
Horrible management!!!! Pretends to take orders ahead of time. And on-line ordering doesn’t work!
Atmosphere: 1
Food: 5
Service: 1
The service was very friendly and efficient, they gave me suggestions and helped me read the menu because I didn't have my glasses,, thanks to Carlos for his kindness,,, and to the vosineros, it was very delicious
Atmosphere: 5
Food: 5
Service: 5
Best pizzeria i've ever been to, very clean, great customer service, food was very warm and delicious, and Mr. Carlos over at bassett was super helpful. Overall the best pizza place ive been to.
Atmosphere: 5
Food: 5
Service: 5
I loved the service Carlos was super friendly you can totally notice when someone loves customer service me and my husband were pleased with his service and his attention to our requests loved the pizza its warm and a good size for the price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Not Just Pizzas Sbarro Offers Stuffed Strombolis Too
I had never explored this mall area, and was walking around to see what there was. After a long walk and fewer people around I found a food court. It seems pretty empty down this way (at least on a tuesday around lunch time) and i was interested in trying the chinese place. Carlos working at the sbarro noticed me and offered me a sample with a smile, however. It was a stuffed pizza sample, and was pretty decent. The chinese and tamale place nearby weren't doing any samples and the workers didn't even smile at me as i passed so i opted for getting something from sbarro since Carlos was so nice. Sbarro doesn't have my favorite pizza but its not too bad. I got a strombolli meal and it was $13 just for me before tip so it isnt super cheap for what it is. This isn't an opinion about this location specifically, that has been my universal experience of the food at sbarros from california to texas (i already knew it wasn't my favorite, and the quality was as i expected). But Carlos was pleasant and professional to me, so i chose it anyways. Sbarro, i hope you hire more people like Carlos. I also hope you either make it easier to get a lunch meal for under $10 or increase your recipe quality, as the state of the economy for your average customer either needs lower prices or better flavors (ideally both). Have a good day.
Atmosphere: 3
Food: 4
Service: 5
We dined in and our server Carlos was exceptionally great. Very professional and gave us excellent service. Wish everyone could be like him.?
Atmosphere: 5
Food: 5
Service: 5
Very good will order again
Good pizza fast service and calm atmosphere
Atmosphere: 5
Food: 5
Service: 5
The pizza slices are really good, always hot & ready. This is the only place where I enjoy eating at Basset place
Atmosphere: 5
Food: 5
Service: 5
Over $30 bucks for 2 combos but couldn't get my medium drink refilled??
Atmosphere: 4
Food: 5
Service: 1
Restaurantji Recommends
First time buyer service was not friendly at all
They look like they are frustrated. Employees when ask questions they make annoyed faces.
Genesis Is her name I would highly recommend training for her for her partner. Will be back in a month to see if there’s any difference if you guys posted.
Atmosphere: 1
Food: 1
Service: 1
Jesse an genesis are great people have great customers service best people I’ve met threw out the mall good people skills made sure my food was fresh all around good people
Atmosphere: 5
Food: 5
Service: 5
Awesome food as Always. Grew up with Sbarros on East coast . GOOD TO SEE THEM HERE IN EL Paso. Victor is a top notch manager. Very Personable.
Atmosphere: 5
Food: 5
Service: 5
Yessenia and Jesse were awesomeness, food is so good come back for more
Atmosphere: 5
Food: 5
Service: 5
Jesse and Yessenia gave me a great service
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