For some reason the customer service was negative. “Ashley” the team member who took our order was a bit rude towards my parents & me. She never asked for our name & our order was sitting there for the longest time and we never realized it was there. I don’t recommend this Starbucks location. Location on Montana has great customer service.
Atmosphere: 2
Food: 3
Service: 1
Daniela Peraza
The team working tonight were supper awsome. We had gone to 3 different Starbucks looking for a mug and no luck. They where busy and they took the time to look for one for us. They need a raise super nice team.
Atmosphere: 5
Food: 5
Service: 5
Chastity Montes
Placed a mobile order in and still went in 10 min after ordering, I was going to go through drive through but thought going in would be a lot faster. Ha no way! Waited 30 min and still no drink while drive through cars were going through. This is horrible went to work late and I wasn’t even able to get my coffee that I paid for. I even asked if they could please hurry and make my drink politely. SMH. Do not recommend going in for pick up order!
Atmosphere: 1
Service: 1
VP
This review (and others’ reviews it seems) have conveniently disappeared
The GM is openly disrespectful when kindly asking about my often very late orders (aggressively rude & gives me dirty looks), orders received are typically incorrect (earning me more aggression and glaring when politely asking for correction). Clearly, even a good customer attitude/approach towards business/managerial incompetency and unprofessionalism makes no difference in the already-substandard customer service here
Atmosphere: 1
Service: 1
Robert Mason
11 oct at 12:45 Your hostess took so long to seat me that I casually walked over and had a seat! She then walked off with a menu while gesturing for me to follow....wow ! I actually met her as she was comming back from the table and was forced to ask her where I'll be setting!! She pointed at it and said "over there" That's actually very discourteous and demeaning. A hostess is to present a courteous welcomming greeting not point at tables....
On the other hand my server, Melissa, was absolute perfection! Courteous, polite and professional....
Robert Mason El paso tx
Jesus vargas
Kid-friendliness: You can take your kids as long as you know your child won't touch the displays
Walked in bad customer service eveyone was so call working, no customers were stood in front and not even a hi or a I'll be with you shortly, stayed waiting for 20-25 min and they continued acting stupid including manager the chubby one. This isn't the first time it happens. This is the worst location ever. Not only that they look like they haven't showered😏.
Atmosphere: 1
Food: 1
Service: 1
B M R
This location is always busy.
Atmosphere: 3
Food: 3
Service: 5
Mike
Poor service, incomplete order, and long wait time. This is why I don't deviate from my usual location...get it together.
I was just here with my two doggies and my dad. Everything was perfect and they they were so attentive with my doggies and great customer service thank you very much. The barista did not hesitate to help my dad with his language, and she was very nice to us
Atmosphere: 5
Food: 5
Service: 5
N. A.
This used to be my favorite Starbucks, but then they went under construction and new employees. I saw two employees, one was a supervisor/manager both get into their car and drive around the store and drive thru for 15 minutes, with their microphone still on them. Is that part of their job? What a strange way to spend their lunch break. I have no idea. Regional? What do you think?
Atmosphere: 2
Food: 5
Service: 5
Joel Morales
I rarely buy Starbucks but I got a gift card and I must say I liked it. They are quick and friendly.
For some reason the customer service was negative. “Ashley” the team member who took our order was a bit rude towards my parents & me. She never asked for our name & our order was sitting there for the longest time and we never realized it was there. I don’t recommend this Starbucks location. Location on Montana has great customer service.
Atmosphere: 2
Food: 3
Service: 1
The team working tonight were supper awsome. We had gone to 3 different Starbucks looking for a mug and no luck. They where busy and they took the time to look for one for us. They need a raise super nice team.
Atmosphere: 5
Food: 5
Service: 5
Placed a mobile order in and still went in 10 min after ordering, I was going to go through drive through but thought going in would be a lot faster. Ha no way! Waited 30 min and still no drink while drive through cars were going through. This is horrible went to work late and I wasn’t even able to get my coffee that I paid for. I even asked if they could please hurry and make my drink politely. SMH. Do not recommend going in for pick up order!
Atmosphere: 1
Service: 1
This review (and others’ reviews it seems) have conveniently disappeared
The GM is openly disrespectful when kindly asking about my often very late orders (aggressively rude & gives me dirty looks), orders received are typically incorrect (earning me more aggression and glaring when politely asking for correction). Clearly, even a good customer attitude/approach towards business/managerial incompetency and unprofessionalism makes no difference in the already-substandard customer service here
Atmosphere: 1
Service: 1
11 oct at 12:45
Your hostess took so long to seat me that I casually walked over and had a seat! She then walked off with a menu while gesturing for me to follow....wow ! I actually met her as she was comming back from the table and was forced to ask her where I'll be setting!!
She pointed at it and said "over there"
That's actually very discourteous and demeaning. A hostess is to present a courteous welcomming greeting not point at tables....
On the other hand my server, Melissa, was absolute perfection! Courteous, polite and professional....
Robert Mason
El paso tx
Kid-friendliness: You can take your kids as long as you know your child won't touch the displays
Wheelchair accessibility: They have ramps
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Iced Caramel Macchiato, Cheese Danish
Seen one Starbucks you seen them all
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato
Walked in bad customer service eveyone was so call working, no customers were stood in front and not even a hi or a I'll be with you shortly, stayed waiting for 20-25 min and they continued acting stupid including manager the chubby one. This isn't the first time it happens. This is the worst location ever. Not only that they look like they haven't showered😏.
Atmosphere: 1
Food: 1
Service: 1
This location is always busy.
Atmosphere: 3
Food: 3
Service: 5
Poor service, incomplete order, and long wait time. This is why I don't deviate from my usual location...get it together.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I was just here with my two doggies and my dad. Everything was perfect and they they were so attentive with my doggies and great customer service thank you very much.
The barista did not hesitate to help my dad with his language, and she was very nice to us
Atmosphere: 5
Food: 5
Service: 5
This used to be my favorite Starbucks, but then they went under construction and new employees. I saw two employees, one was a supervisor/manager both get into their car and drive around the store and drive thru for 15 minutes, with their microphone still on them. Is that part of their job? What a strange way to spend their lunch break. I have no idea. Regional? What do you think?
Atmosphere: 2
Food: 5
Service: 5
I rarely buy Starbucks but I got a gift card and I must say I liked it. They are quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Chocolate Chip Cookie
Always super friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Croissant
Good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Croissant, Lemonade
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