Starbucks

On August 20th at approximately 10:40 a.m., I visited the drive-thru to purchase my morning coffee. Unfortunately, the representative assisting me was highly unprofessional and discourteous. After receiving my drink incorrectly prepared, I entered the store to have it remade. Due to how busy the location was at the time, no other employees were immediately available to assist me, leaving me to address the issue once again with the same representative.

When I calmly explained that my drink had been made incorrectly, she responded in a passive-aggressive manner, attempting to dispute the standard recipe and becoming argumentative. As I requested assistance from another staff member because of her raised tone and unprofessional behavior, she initially refused, only allowing another employee—who was polite and helpful—to assist me afterward.

I have since reported this incident to corporate, who confirmed that the matter has been escalated to the district manager for review.

Atmosphere: 1

Food: 1

Service: 1

Nice people: expensive coffee.

Atmosphere: 4

Food: 3

Service: 4

Didn't get points

I think it’s finally time I leave a review on this place, The food and the drinks are properly done good at times But the service besides two young folks, I have to ask for their names are very kind, but everyone else is just disrespectful as hell, today me and my partner went to get my dog, a pup cup as we always do Since they’re free, When we asked The young girl for a pup cup she was shocked that’s all we wanted and we confirmed that’s all When we got to the window And my partner was reaching for the pup cup. She pulled it back in and in a very disrespectful way almost scolding us. Telling us that next time either we purchased something Or we buy the pup cup, but this time she will give it to us for free… I should’ve said something then, but truthfully, I was shocked , It’s literally a free pup cup, I will no longer be coming to this location because this is not the first time I’ve been disrespected this way whoever was working the window on Tuesday at 10, Get some manners and change your tone Not very ladies like to be talking down to people like that.

(I don’t mind paying or making a purchase with it but it’s the tone that got me mad)

Atmosphere: 2

Food: 3

Service: 1

One of the baristas there was extremely passive aggressive and got my order wrong 3 times and sighed when fixing it

Atmosphere: 4

Food: 5

Service: 1

Friendly staff. Delicious drinks and snacks.

Atmosphere: 5

Food: 5

Service: 5

I usually pick up my coffee before work at this location. Very nice staff

Atmosphere: 5

Food: 5

Service: 5

Guy ay the drive true was really nice & helpfull

Atmosphere: 5

Food: 5

Service: 5

Very nice place for a coffe

Atmosphere: 5

Food: 5

Service: 5

Great coffee and great service.
The atmosphere is nice but kind of small for to many people.

Atmosphere: 4

Food: 5

Service: 5

Tall black coffee!!! They never burn it!! And it tastes the way a tall black coffer should!! Dozen roses to management for putting together such a great crew that preforms at such a high level.

Exactly what you would expect from Starbucks. If you like Starbucks, this facility is modern, clean, and friendly.

Great service. The brarist was very nice. Fast service and awesome drinks.

Disgusting!

Twice they insisted I pay the wrong price. Simply saying this is one of the stores that charges more. Meanwhile, I get the same drink three or four times a day. I know the price.