First time going and my last. they don’t know how to close the lids! dropped some of my drink in my phone and on myself.
Service: 1
Karen Ortega
Really bad service at Americas. Didn’t get the name of the person but it was today, July 13, 2024 at 8:47 AM. She had a tattoo on her neck. The person on drive thru was extremely rude since I was telling her my customize order when she interrupted me by loudly saying it’s the “macadamia ma’am!” not knowing that I was asking for it to be customized. And not letting me finish saying what I needed to say. She was speaking too fast and I said “what was that I’m sorry” and she yelled at the mic. Like if I was asking her to speak louder. (Which that was not what I meant). She asked for my name and I said Karen she continue saying Okay Erika you can drive to the window now. (Again, not paying attention not even at my name) When I went to the window I told her to put caramel on my drink just as how I was trying to order it. I told her I wanted a caramel swirl and they just pour the caramel in the middle. At the end I just let her know that they should let people speak. She said she was not the person at the mic. I’m not sure if she was blaming someone else or if it was really her. Either way she was rude too. The drink was disgusting just because they did it how ever the hell they want. So Please let people finish saying their orders. Don’t just jump in. It’s rude. That Starbucks was so nice at first when they just open maybe cause it was new idk. But It sucks now with the people they left there. Horrible service! I would give it 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Joahna Davis
I am done with this Starbucks. When they first opened, they were amazing: great customer service and great drinks….. as time has passed their customer service has declined along with the quality of their drinks. Today was my last time going to this location. I rather leave my house early and go to another location where the drive thru employee isn’t rude. Hannah, please do better. You aren’t giving me a free drink and I’m not bothering you on your time off. You are being paid to take my order and I’m paying for my drink.
Atmosphere: 1
Food: 3
Service: 1
Christian Rodriguez
Amazing food and great customer service ! Whoever says the opposite they are wrong Love the store
Atmosphere: 5
Food: 5
Service: 5
Abel Alonso
People here are rude I ordered an Americano venti without water added whole milk and creamer via the app, and the app charged me for it but at the window, she told me she couldn't do it and this was not the first time they didn't want to customize a drink. I go here because it's the closest one to home but why am I paying a premium price for coffee when I don't get what I paid for? Honestly, it should have just been a Dutch bros coffee place. Ordered @ ~1:30 pm.
Service: 1
Alejandra Salmon
The worst service Bobby is extremely rude everything they mess up the drinks and you ask for a redue they roll their eyes.
Omar Garcia
Apparently they dont know how to make a straberry acai. Now,everytime,i go, they mess up my drink. Either when I ask for straberries...some say that they cant and some do it. If they dont mess that up,they give me my drink with old strawberries and 99% syrup. Trash..trash ...did i say trash? Wonder who is worse,this one or the one in Mesa. Oh,Mesa has people that make it known they need you to know they are having a bad day
Atmosphere: 3
Food: 1
Service: 3
Cynthia W
I was handed the wrong drink order on accident didn’t have time to go back as it was a busy day Bobby made sure he noted that I was coming the next day to give me my correct drink and for my time because I had to go back he was nice and offered a breakfast sandwich he made sure to fix their mistake and I appreciate that.. location has pretty quick service as well
Atmosphere: 5
Food: 5
Service: 5
Yasmin Pinon
I was excited to have this location open up, but very disappointed in it. Everytime I get an iced beverage it's mainly ice, but this morning was the worst. It was 90% ice, not cool guys, super sad. Feeling ripped off.
Service: 1
Larry Adams
The baristas are always super friendly. Quick service.
So today I went thinking I was going to get my free Bday Starbucks, well turns out that now you have to claim your free Starbucks on the same day of your birthday?! Like I have stuff to do on my special day y’all could have at least give us til the next day!!! I have a whole month with Dutch & y’all just give that same day. Wooooooow!!!! ?
Service: 2
Daniela Flores
It is the first time I visit this location and when they took my order they were very kind but when I went to the window to pay for, A GIRL WITH A thin complexion and black hair. She was at the window I kindly asked her for a puppychino and She looked at me and told me NEXT TIME YOU HAVE TO ORDER IT WITH YOUR ORDER but with the worst attitude . She got attitude yous because I ask for the puppychino. She gave me in a bad way what I asked for and I said thank you and she didn't even answer. I have always ordered the puppychino when I go to pay in other locations and has never been an issue . Terrible service
Atmosphere: 1
Food: 5
Service: 1
Lina Maese
This is by far my favorite Starbucks in el paso. The customer service is amazing Ms. Lexi is amazing at her job and knows her coffee very well and how people like it. She is always so joyful and excited to create anything knew. Or if you have a regular she will make it the way you like it.
Atmosphere: 5
Food: 5
Service: 5
Norma
Everyone is super friendly and efficient. The drinks are always good, and I've never had to wait long.
First time going and my last.
they don’t know how to close the lids! dropped some of my drink in my phone and on myself.
Service: 1
Really bad service at Americas. Didn’t get the name of the person but it was today, July 13, 2024 at 8:47 AM. She had a tattoo on her neck. The person on drive thru was extremely rude since I was telling her my customize order when she interrupted me by loudly saying it’s the “macadamia ma’am!” not knowing that I was asking for it to be customized. And not letting me finish saying what I needed to say. She was speaking too fast and I said “what was that I’m sorry” and she yelled at the mic. Like if I was asking her to speak louder. (Which that was not what I meant). She asked for my name and I said Karen she continue saying Okay Erika you can drive to the window now. (Again, not paying attention not even at my name) When I went to the window I told her to put caramel on my drink just as how I was trying to order it. I told her I wanted a caramel swirl and they just pour the caramel in the middle. At the end I just let her know that they should let people speak. She said she was not the person at the mic. I’m not sure if she was blaming someone else or if it was really her. Either way she was rude too. The drink was disgusting just because they did it how ever the hell they want. So Please let people finish saying their orders. Don’t just jump in. It’s rude. That Starbucks was so nice at first when they just open maybe cause it was new idk. But It sucks now with the people they left there. Horrible service! I would give it 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
I am done with this Starbucks. When they first opened, they were amazing: great customer service and great drinks….. as time has passed their customer service has declined along with the quality of their drinks. Today was my last time going to this location. I rather leave my house early and go to another location where the drive thru employee isn’t rude. Hannah, please do better. You aren’t giving me a free drink and I’m not bothering you on your time off. You are being paid to take my order and I’m paying for my drink.
Atmosphere: 1
Food: 3
Service: 1
Amazing food and great customer service ! Whoever says the opposite they are wrong
Love the store
Atmosphere: 5
Food: 5
Service: 5
People here are rude I ordered an Americano venti without water added whole milk and creamer via the app, and the app charged me for it but at the window, she told me she couldn't do it and this was not the first time they didn't want to customize a drink. I go here because it's the closest one to home but why am I paying a premium price for coffee when I don't get what I paid for? Honestly, it should have just been a Dutch bros coffee place. Ordered @ ~1:30 pm.
Service: 1
The worst service Bobby is extremely rude everything they mess up the drinks and you ask for a redue they roll their eyes.
Apparently they dont know how to make a straberry acai. Now,everytime,i go, they mess up my drink. Either when I ask for straberries...some say that they cant and some do it. If they dont mess that up,they give me my drink with old strawberries and 99% syrup. Trash..trash ...did i say trash? Wonder who is worse,this one or the one in Mesa. Oh,Mesa has people that make it known they need you to know they are having a bad day
Atmosphere: 3
Food: 1
Service: 3
I was handed the wrong drink order on accident didn’t have time to go back as it was a busy day Bobby made sure he noted that I was coming the next day to give me my correct drink and for my time because I had to go back he was nice and offered a breakfast sandwich he made sure to fix their mistake and I appreciate that.. location has pretty quick service as well
Atmosphere: 5
Food: 5
Service: 5
I was excited to have this location open up, but very disappointed in it. Everytime I get an iced beverage it's mainly ice, but this morning was the worst. It was 90% ice, not cool guys, super sad. Feeling ripped off.
Service: 1
The baristas are always super friendly. Quick service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So today I went thinking I was going to get my free Bday Starbucks, well turns out that now you have to claim your free Starbucks on the same day of your birthday?! Like I have stuff to do on my special day y’all could have at least give us til the next day!!! I have a whole month with Dutch & y’all just give that same day. Wooooooow!!!! ?
Service: 2
It is the first time I visit this location and when they took my order they were very kind but when I went to the window to pay for, A GIRL WITH A thin complexion and black hair. She was at the window I kindly asked her for a puppychino and She looked at me and told me NEXT TIME YOU HAVE TO ORDER IT WITH YOUR ORDER but with the worst attitude . She got attitude yous because I ask for the puppychino. She gave me in a bad way what I asked for and I said thank you and she didn't even answer. I have always ordered the puppychino when I go to pay in other locations and has never been an issue . Terrible service
Atmosphere: 1
Food: 5
Service: 1
This is by far my favorite Starbucks in el paso. The customer service is amazing Ms. Lexi is amazing at her job and knows her coffee very well and how people like it. She is always so joyful and excited to create anything knew. Or if you have a regular she will make it the way you like it.
Atmosphere: 5
Food: 5
Service: 5
Everyone is super friendly and efficient. The drinks are always good, and I've never had to wait long.
Atmosphere: 5
Food: 5
Service: 5
Super rude employees just because I asked for a
Service: 1
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