I rarely leave bad reviews, but this experience deserves one. I stopped by this Starbucks and the barista was visibly annoyed from the start. When I tried to pay with cash, they immediately sighed and said they had no change like it was somehow my fault. Then, when I asked for a receiptand didn't gave it to me no apology, no alternative, just an eye roll and attitude.
Atmosphere: 1
Food: 1
Service: 1
Andrea Contreras
the stand was disgusting they wouldn’t wash the drink blender which had leftover residue on the bottom, the worker used his finger to stop the ice to pour into the cup, they didn’t have cinnamon which is okay but if i weren’t to ask they wouldn’t have been professional and told me about the inconvenience, overall the service was gross
Atmosphere: 1
Food: 3
Service: 1
D Eriich
Everyone was rude and really disrespectful. Asked more than three times about a missing order and the workers continuously ignored me.
Chosen222
Waited 20 minutes just for my order to be wrong this is crazy.
Atmosphere: 1
Food: 1
Service: 1
Donald Sims Jr
Go here if you want to be ignored for 30 minutes by a tall man with a ponytail for a black coffee
Service: 1
Vanessa Menendez
Rudy was absolutely amazing!!!!!!! He made my day!!!! He asked me if I just flew in and from where. I said I was on my way to Houston where people aren't like el paso. He was so sweet to me and I was going through a hard time and he really had great customer service and he cared. Just really really put shine in my day.
Atmosphere: 5
Food: 5
Service: 5
Mario Ramirez
Rudy is amazing, i actually flew out 2 months ago but i remembered his customer service back when we talked. so when i came back today i saw him, i HAD to tell him he was amazing that day and he remembered me! this is exactly the kinda of man i would wish ran our country.
Atmosphere: 5
Food: 5
Service: 5
Ashleigh Anne Champagnie
Rudy recommended my drink and it was delicious. Apologized for the wait even though i didn’t think i waited long. Made it in time for boarding. Excellent service. - rarely ever go to Starbucks customer
Atmosphere: 5
Food: 5
Service: 5
Brandon D. Jones
Got the Gouda bacon biscuit. Absolute Garbage. One piece of bacon under cooked and soggy. Whole this was nasty. I threw it away.
Atmosphere: 3
Food: 1
Service: 3
Sadie
Flew through El Paso a couple days ago. Stopped to get a drink noticed some fruit flys flying around the store. When I let one of the baristas know they said “it’s not that big of a deal”. I let them know “I was okay and to just cancel my order” they rolled their eyes at me and didn’t even apologize for the fruit flies clearly flying from their store.
Ryan/Steven was amazing. I placed an order and they didn’t have one of the ingredients. Idk if he could tell i was having a rough morning but he told me to wait a bit while he walked to the other location in a different concourse to get what was needed. That made my morning! He was so helpful and i appreciate his effort. Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Richard V
Don't Starbucks but these people make the place. Lady recommended a drink, and the team delivered customer service.
Atmosphere: 3
Food: 2
Service: 5
Sarah Cha
I was there on 3 March 2025 (12pm). I ordered a venti iced caffe latte (in my thermos) I politely explained l had given them a thermos when they served it to me in a plastic cup.
The barista rolled his eyes, and poured it in my thermos. After walking away, l realized they had mistakenly put a shot of vanilla in the drink.
So l went back again, and politely asked them to remake the drink l ordered.
So they remade it. Without espresso. Deliberately. I just left, because the whole thing was upsetting and frustrating.
If l order $7 drink l expect to get what l paid for.
To the barista with the small pizza tat on his arm who deliberately made the drink incorrectly: you get what you give, bro. That neg. energy comes back around. And shame on you for deliberately cheating a paying customer because she annoyed you.
Atmosphere: 1
Food: 1
Service: 1
Paula E. Delgado
Rudy hooked it up w a breakfast sandwich even though the law (his manager) told him not to, I appreciate you Rudy!! I was starving!! ✨☀️✨☀️
Food: 5
Patricia M
I tend to travel often and when I do , I always make sure to grab my Starbucks in this airport . Simple transaction hand my card over , grab my coffee and catch my flight .. But that will change , to my surprise when looking back at my receipt I could not believe what I saw and honestly someone needs to be held accountable. So where did my extra $36 charge come from ? I guess I can’t trust this location anymore….
I rarely leave bad reviews, but this experience deserves one. I stopped by this Starbucks and the barista was visibly annoyed from the start. When I tried to pay with cash, they immediately sighed and said they had no change like it was somehow my fault. Then, when I asked for a receiptand didn't gave it to me no apology, no alternative, just an eye roll and attitude.
Atmosphere: 1
Food: 1
Service: 1
the stand was disgusting they wouldn’t wash the drink blender which had leftover residue on the bottom, the worker used his finger to stop the ice to pour into the cup, they didn’t have cinnamon which is okay but if i weren’t to ask they wouldn’t have been professional and told me about the inconvenience, overall the service was gross
Atmosphere: 1
Food: 3
Service: 1
Everyone was rude and really disrespectful. Asked more than three times about a missing order and the workers continuously ignored me.
Waited 20 minutes just for my order to be wrong this is crazy.
Atmosphere: 1
Food: 1
Service: 1
Go here if you want to be ignored for 30 minutes by a tall man with a ponytail for a black coffee
Service: 1
Rudy was absolutely amazing!!!!!!! He made my day!!!! He asked me if I just flew in and from where. I said I was on my way to Houston where people aren't like el paso. He was so sweet to me and I was going through a hard time and he really had great customer service and he cared. Just really really put shine in my day.
Atmosphere: 5
Food: 5
Service: 5
Rudy is amazing, i actually flew out 2 months ago but i remembered his customer service back when we talked. so when i came back today i saw him, i HAD to tell him he was amazing that day and he remembered me! this is exactly the kinda of man i would wish ran our country.
Atmosphere: 5
Food: 5
Service: 5
Rudy recommended my drink and it was delicious. Apologized for the wait even though i didn’t think i waited long. Made it in time for boarding. Excellent service. - rarely ever go to Starbucks customer
Atmosphere: 5
Food: 5
Service: 5
Got the Gouda bacon biscuit. Absolute Garbage. One piece of bacon under cooked and soggy. Whole this was nasty. I threw it away.
Atmosphere: 3
Food: 1
Service: 3
Flew through El Paso a couple days ago. Stopped to get a drink noticed some fruit flys flying around the store. When I let one of the baristas know they said “it’s not that big of a deal”. I let them know “I was okay and to just cancel my order” they rolled their eyes at me and didn’t even apologize for the fruit flies clearly flying from their store.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ryan/Steven was amazing. I placed an order and they didn’t have one of the ingredients. Idk if he could tell i was having a rough morning but he told me to wait a bit while he walked to the other location in a different concourse to get what was needed. That made my morning! He was so helpful and i appreciate his effort. Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Don't Starbucks but these people make the place. Lady recommended a drink, and the team delivered customer service.
Atmosphere: 3
Food: 2
Service: 5
I was there on 3 March 2025 (12pm). I ordered a venti iced caffe latte (in my thermos) I politely explained l had given them a thermos when they served it to me in a plastic cup.
The barista rolled his eyes, and poured it in my thermos. After walking away, l realized they had mistakenly put a shot of vanilla in the drink.
So l went back again, and politely asked them to remake the drink l ordered.
So they remade it. Without espresso. Deliberately. I just left, because the whole thing was upsetting and frustrating.
If l order $7 drink l expect to get what l paid for.
To the barista with the small pizza tat on his arm who deliberately made the drink incorrectly: you get what you give, bro. That neg. energy comes back around. And shame on you for deliberately cheating a paying customer because she annoyed you.
Atmosphere: 1
Food: 1
Service: 1
Rudy hooked it up w a breakfast sandwich even though the law (his manager) told him not to, I appreciate you Rudy!! I was starving!! ✨☀️✨☀️
Food: 5
I tend to travel often and when I do , I always make sure to grab my Starbucks in this airport . Simple transaction hand my card over , grab my coffee and catch my flight .. But that will change , to my surprise when looking back at my receipt I could not believe what I saw and honestly someone needs to be held accountable. So where did my extra $36 charge come from ? I guess I can’t trust this location anymore….
Atmosphere: 1
Food: 1
Service: 1
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