Best Subway in El Paso! This is the only one in town I will go to! šš»
Vanessa Oropeza
I ordered a footlong and a six-inch, both meatball subs, on the Subway app and twenty minutes later, the order was ready for pickup. However, when I went to pick up my order, and waited the extra five minutes for the right pick up time, the workers stated they couldn't make my sandwiches. Something they could've let me know either through the app or while I waited for my order. I consistently get bad service from this Subway and may not even return again. So disappointed.
Service: 1
Jerry Rincon
Today was the worst experience Iāve had, honestly, EVERā¼ļø Okay, so I ordered 2 footlongs on the Subway app. One footlong was āArtisan Italian Breadā and the other was āHearty Multigrain Breadā My footlong was the Artisan Italian Bread one ā¦ Well, after the 15-minute drive home, I realized they accidentally used the Hearty Multigrain Bread on my sandwichā¦ and the Artisan Italian Bread on the other sandwich ā¦ So, I got my footlong and drove 15 minutes all the way back to Subway so they could FIX IT ā¦ I didnāt have a problem with it, people make mistakes.
Well, hereās the most DISTURBING PART:
When I got there ā¦ I kindly told the fellow worker ā¦ whose name was Joseph ā¦ that they gave me the wrong bread, so he could re-correct it ā¦ Instead of correcting it, he asked me for the receipt ā¦ (Note: he was the same person who gave me the sandwiches just about 30 minutes earlier when I picked them up) ā¦ Anyway, I showed him the receipt on the mobile app on my phone, and he looked at it quickly and just said, āNope, thatās how you made it when ordering. Sorry sir, but I wonāt be able to do anything.ā
Then I carefully showed him that it said āArtisan Italian Breadā on my footlong, the one with no veggies ā¦ and he finally realized he had messed up ā¦ So he started taking out the correct bread (Artisan Italian Bread) and began cutting it to remake it ā¦. WELL THEN, out of nowhere, he put the bread he had just cut back in the bread pantry, grabbed the Hearty Multigrain Bread again, and unexpectedly told me:
āSorry sir, but Iām gonna have to remake it with the Hearty Multigrain Bread, ācause thatās how you ordered it.ā
I COULDNāT BELIEVE WHAT I WAS HEARING!!!
Then this time he showed me a printed paper receipt that supposedly said I ordered Hearty Multigrain Bread ā¦ So I looked at that receipt which he mustāve just printed out, and even on that paper receipt, it said Artisan Italian Bread for the footlong with no veggies. At that point, he stood quiet, put the Hearty Multigrain Bread back, got the Artisan Italian Bread he was originally using, and continued making my sandwich kinda laughing on the inside ā¦ I really donāt know what his problem was ā¦ He finally finished making my sandwich the correct way, although he made it all messy and looked like he made it with an attitude ā¦ So after all that nightmare, I had to go through, I finally drove 15 minutes again back homeā¦ And when I was finishing up my footlong, I found a piece of smashed black olive inside my sandwich ā¦ I was just stunned ā¦ It wasnāt just about the bread mix-up ā¦ it was the gaslighting, the attitude, and the unprofessionalism ā¦ Subway really has a bunch of issues ā¦ I canāt believe this!!!
Food: 1
Service: 1
Lydia Gonzales
Love love LOVE going through the drive through. The girl they've been having on the drive through is super approachable and super friendly. š. I never used to like the drive through before, and now im a everyday customer.š super fast and accurate service. I believe her name is Julia if I remember correctly. She deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Sidney Ramirez
Multiple times Iāve come and they never get my order right. Which my complete order is the outlaw I always say exactly the same as it comes! Do they not know their own menu?
Atmosphere: 1
Food: 1
Service: 1
Isidro Verter
Staff was very friendly, helped with my order and to choose a sub. Food was great, plenty of healthy options available, thank you.
Cynthia Ontiveros
iām not sure why, but for the last four or five months every time I order my sandwich they drench it with mayonnaise and mustard. Itās like they did it on purpose once again picked up an order and it was full of mayonnaise and mustard likely do it on purpose. Itās ridiculous and childish
Nicci Rivera
Great experience and fresh ingredients
David Floyd
Out of bread, out of soup out of 5 starsā¦.
K D
The customer service made up for not answering the phone to call in the order ahead. The bread was also dry on some of the sandwiches.
Excellent Excellent Excellent!!!!! Pete has great customer service and makes thes sandwiches beautifully!!! He's and expert
Atmosphere: 5
Food: 5
Service: 5
Kathy in ELP
I just had GrubHub deliver my order from Subway. As you know, GrubHub is expensive enough by the time you add it all up so it would have been nice to receive the correct order. I am allergic to onions and my sandwich had about a half a pound of red onions in it and it was only a six Inch. Also, there were five little pieces of salami in it. I donāt know what happened to the pepperoni and there were enough jalapeƱos to choke a horse. It looked like it was put together by a chimpanzee. Thatās the last time I order from this place plus was cold as ice. The whole thing sucked. Iāve been trying to call the location for half an hour, but their mailbox is full and nobody answers anyway.
Fire Lady
Lunch with the family. Tried the New chicken salad wrap. Tasty!
Best Subway in El Paso! This is the only one in town I will go to! šš»
I ordered a footlong and a six-inch, both meatball subs, on the Subway app and twenty minutes later, the order was ready for pickup. However, when I went to pick up my order, and waited the extra five minutes for the right pick up time, the workers stated they couldn't make my sandwiches. Something they could've let me know either through the app or while I waited for my order. I consistently get bad service from this Subway and may not even return again. So disappointed.
Service: 1
Today was the worst experience Iāve had, honestly, EVERā¼ļø
Okay, so I ordered 2 footlongs on the Subway app. One footlong was āArtisan Italian Breadā and the other was āHearty Multigrain Breadā My footlong was the Artisan Italian Bread one ā¦ Well, after the 15-minute drive home, I realized they accidentally used the Hearty Multigrain Bread on my sandwichā¦ and the Artisan Italian Bread on the other sandwich ā¦ So, I got my footlong and drove 15 minutes all the way back to Subway so they could FIX IT ā¦ I didnāt have a problem with it, people make mistakes.
Well, hereās the most DISTURBING PART:
When I got there ā¦ I kindly told the fellow worker ā¦ whose name was Joseph ā¦ that they gave me the wrong bread, so he could re-correct it ā¦ Instead of correcting it, he asked me for the receipt ā¦ (Note: he was the same person who gave me the sandwiches just about 30 minutes earlier when I picked them up) ā¦ Anyway, I showed him the receipt on the mobile app on my phone, and he looked at it quickly and just said, āNope, thatās how you made it when ordering. Sorry sir, but I wonāt be able to do anything.ā
Then I carefully showed him that it said āArtisan Italian Breadā on my footlong, the one with no veggies ā¦ and he finally realized he had messed up ā¦ So he started taking out the correct bread (Artisan Italian Bread) and began cutting it to remake it ā¦. WELL THEN, out of nowhere, he put the bread he had just cut back in the bread pantry, grabbed the Hearty Multigrain Bread again, and unexpectedly told me:
āSorry sir, but Iām gonna have to remake it with the Hearty Multigrain Bread, ācause thatās how you ordered it.ā
I COULDNāT BELIEVE WHAT I WAS HEARING!!!
Then this time he showed me a printed paper receipt that supposedly said I ordered Hearty Multigrain Bread ā¦ So I looked at that receipt which he mustāve just printed out, and even on that paper receipt, it said Artisan Italian Bread for the footlong with no veggies. At that point, he stood quiet, put the Hearty Multigrain Bread back, got the Artisan Italian Bread he was originally using, and continued making my sandwich kinda laughing on the inside ā¦ I really donāt know what his problem was ā¦ He finally finished making my sandwich the correct way, although he made it all messy and looked like he made it with an attitude ā¦ So after all that nightmare, I had to go through, I finally drove 15 minutes again back homeā¦ And when I was finishing up my footlong, I found a piece of smashed black olive inside my sandwich ā¦ I was just stunned ā¦ It wasnāt just about the bread mix-up ā¦ it was the gaslighting, the attitude, and the unprofessionalism ā¦ Subway really has a bunch of issues ā¦ I canāt believe this!!!
Food: 1
Service: 1
Love love LOVE going through the drive through. The girl they've been having on the drive through is super approachable and super friendly. š. I never used to like the drive through before, and now im a everyday customer.š super fast and accurate service. I believe her name is Julia if I remember correctly. She deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Multiple times Iāve come and they never get my order right. Which my complete order is the outlaw I always say exactly the same as it comes! Do they not know their own menu?
Atmosphere: 1
Food: 1
Service: 1
Staff was very friendly, helped with my order and to choose a sub. Food was great, plenty of healthy options available, thank you.
iām not sure why, but for the last four or five months every time I order my sandwich they drench it with mayonnaise and mustard. Itās like they did it on purpose once again picked up an order and it was full of mayonnaise and mustard likely do it on purpose. Itās ridiculous and childish
Great experience and fresh ingredients
Out of bread, out of soup out of 5 starsā¦.
The customer service made up for not answering the phone to call in the order ahead. The bread was also dry on some of the sandwiches.
Restaurantji Recommends
Very slow workers .
Excellent Excellent Excellent!!!!! Pete has great customer service and makes thes sandwiches beautifully!!! He's and expert
Atmosphere: 5
Food: 5
Service: 5
I just had GrubHub deliver my order from Subway. As you know, GrubHub is expensive enough by the time you add it all up so it would have been nice to receive the correct order. I am allergic to onions and my sandwich had about a half a pound of red onions in it and it was only a six Inch. Also, there were five little pieces of salami in it. I donāt know what happened to the pepperoni and there were enough jalapeƱos to choke a horse. It looked like it was put together by a chimpanzee. Thatās the last time I order from this place plus was cold as ice. The whole thing sucked. Iāve been trying to call the location for half an hour, but their mailbox is full and nobody answers anyway.
Lunch with the family. Tried the New chicken salad wrap. Tasty!
Atmosphere: 5
Food: 5
Service: 5
Delicious food
Atmosphere: 5
Food: 5
Service: 5
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