Great place to grab a quick sandwich, but one staff member always has an attitude. Stopped going there for that reason.
Atmosphere: 3
Food: 5
Service: 2
Maria Muñoz
Terrible service.
Steveavila Maximsimports
To the staff , if you hate your job so much leave , don’t provide your negative energy to the customers !!!! A smile goes a long way !!!!
Atmosphere: 1
Food: 5
Service: 1
Alexis Munoz
Horrible Service. Manager lady with a scar on her face is very rude and unprofessional. Went back to complain about my order being wrong after they made me repeat myself multiple times and both gave me attitude. I wouldn’t recommend going there !!
Atmosphere: 1
Food: 1
Service: 1
Rachel Ceballos
Inche bad fat woman warms up. .neither desire to swallow nor buy
Leanne Gonzalez
I went on 8/31/24 . I ordered 3 sandwiches. Leo was working he had a nasty toothpick in his mouth . His beard wasn't covered. Making my sandwiches I am gonna call the health dept on the store.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Black Forest Ham
Isaiah Cervantes
Pick better management! The gentlemen and female attending us were great. Our sandwiches are good. BUT this review is on the manager she’s tall with huge eye leashes and thick eyeliner. She’s supper unprofessional and BEYOND rude with the male employee in front of customers. She was mad because when she walked in the chairs were on the tables and he explained he had just cleaned and apologized. And of course I was looking because she was loud and mean, and she gave me a death stare as well .The 2 workers were busy with online orders, in person and drive through orders. she as a manager should have stepped in put the chairs down herself and addressed BOTH employees in PRIVATE. Everyone is short staffed, last thing this subway needs is employees to walk out due to poor management. Do better!
Atmosphere: 1
Food: 5
Service: 5
Ester Garcia
So quick to ask for a tip but got my order wrong... very frustrating to get back to work with a wrong order. I shouldn't of tipped anything.
Atmosphere: 2
Food: 2
Service: 2
Lucero Locatelli
Rude lady didn’t catch her name. Just assumed what I wanted on my sandwich didn’t ask me. Made a messy sandwich and put barely any toppings.
Atmosphere: 1
Food: 1
Service: 1
Jessica Marquez
Pick better management! The gentlemen and female attending us were great. Our sandwiches are good. BUT this review is on the manager she’s tall with huge eye leashes and thick eyeliner. She’s supper unprofessional and BEYOND rude with the male employee in front of customers. She was mad because when she walked in the chairs were on the tables and he explained he had just cleaned and apologized. And of course I was looking because she was loud and mean, and she gave me a death stare as well .The 2 workers were busy with online orders, in person and drive through orders. she as a manager should have stepped in put the chairs down herself and addressed BOTH employees in PRIVATE. Everyone is short staffed, last thing this subway needs is employees to walk out due to poor management. Do better!
I want to thank their assistant manager Samuel for the great service I received & the timely manner I was served. It was really impressing.
Atmosphere: 5
Food: 5
Service: 5
Samuel Baca
Im sorry for all the confusion and the lack of service and the way the Store was just in general but I think and I’m sorry if im wrong . But please listen to me thank you but I just wanted to say my bad for the store not running the way it was doing in the beginning with corrections and employees coming and going so it was really frustrating but believe me when I tell you this, this is a new Subway and I want to shout out to all the people who are now my employees too cause I’m not a assistant manager and am doing alll I can to make sure your sevice is looking great and your sandwich’s Make sure you’re satisfied I think there’s one thing we ain’t had in a minute that’s a fresh team and a fresh store so we’re trying our best to be at the top and make sure we can work hard and also take pressure off the manager so I can step up for the night and make sure there’s no more No more Customers unsatisfied into answer calls also drive-through moving a little faster and on time to Get a fresh sub when u need it and it’s on time ! Believe me when I say this, the store now has the employees that are very hard workers in and I don’t think but I know the team we have for this store and it’s the team we have starting today I’ve got you experienced my training with each one of Manager. Vianney S also Assistant Manager .Samuel Baca I want to Say Thank you subway for this opportunity and building a new franchise to make sure your service is welcomed and successful and correct with the fast paced and also best service you’ve never experienced! Thank y’all and I’m Samael Baca I am the assistant and what to give the subways around us will be the best for the hunger at a healthier and affordable price and also the my :; HR /Mr. Bill Superior/ Crystal Store Manager/ Vianney Assistant Manager /Samuel Baca Please come try it again you’ll wanna come back I will do my best to keep you Satisfied with great performance and fast paced for moving forward And working together as a team would respect and being trustworthy of the store with cleaning throughout the day and at night sanitizing and cleaning restroom, Mopping clean tables, making sure everything is organized and everything is available. But also good results And comments about 1830 Montana El Paso, TX 79902. Thank you for your time come get a sub at Subway and you won’t have no Regrets you will leave with Smile on your face and amazed on the speed of A new remodeled store perfect for your fast food restaurant snack or family lunch or dinner Meals for your family’s favorite. Please Comment below!
Atmosphere: 5
Food: 5
Service: 5
Cristian Corral
DO NOT ORDER DELIVERY FROM THIS LOCATION
First and foremost I’d like to start that I understand policy is set in place to protect establishments from being cheated out of their money. But today was really unfortunate the way things went and I was not happy with the way the store manager handled it over the phone. I ordered over $100 worth of food for my staff so we can each enjoy some food together during a long shift. Food arrived on time some 40 minutes after the delivery was placed, only when we opened the bag to find the sandwiches I noticed that my specific sandwich was missing ($14.78 just the sandwich mind you). I went ahead and called the location to ask about what we could do to have the delivery and food that was paid for into my possession. When I first called the staff member mentioned he didn’t know what to do and asked his supervisor to come along, when the second person took the phone they pretended they couldn’t hear me and hung up after 3 seconds of asking “hello?”. I called back because I really wanted to see if I can get my food or at least a partial refund because I had no money left In my account after such a big purchase of food. I was greater by a woman who claimed to be the store manager and she told me that I needed to take the food back to her with a receipt to prove that we were missing the item. Only I had the food delivered through the SUBWAY app and had no means of going to the location with all the food and my receipt. I informed the manager about it and she seemed to get upset that I didn’t understand what she was saying. Except I did understand what she meant but I ordered delivery for a reason paid the fees and such for it or be left with a check over $100 and no food for myself was just embarrassing. She then made her point again and emphasized she will not do anything else beyond that, and when I asked if I can contact someone else she said no she is the store manager and what she saying will be final.
I’d like just to address that the store managers attitude to the situation was not that of a leadership position or someone working in a costumer service industry.
Also that if the system really doesn’t allow for any kind of delivery errors then something needs to to be addressed on that front because we that pay for delivery normally don’t have the means of going back into the store themselves.
Thanks again and not saying they ain’t working hard here but when there are issues that can be fixed please address them.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Steak & Cheese
stephanie osante
This place is trash horrible service I ordered a meatball sandwich and they gave me bread with veggies went back and I asked for them to make a new one cuz they messed up and the guy said yea we didn't put the meat balls because we ran out instead of telling me while I was there in person so maybe they can switch the sandwich they just gave me the order like this horrible place I will never EVER go back
Great place to grab a quick sandwich, but one staff member always has an attitude. Stopped going there for that reason.
Atmosphere: 3
Food: 5
Service: 2
Terrible service.
To the staff , if you hate your job so much leave , don’t provide your negative energy to the customers !!!! A smile goes a long way !!!!
Atmosphere: 1
Food: 5
Service: 1
Horrible Service. Manager lady with a scar on her face is very rude and unprofessional. Went back to complain about my order being wrong after they made me repeat myself multiple times and both gave me attitude. I wouldn’t recommend going there !!
Atmosphere: 1
Food: 1
Service: 1
Inche bad fat woman warms up.
.neither desire to swallow nor buy
I went on 8/31/24 . I ordered 3 sandwiches. Leo was working he had a nasty toothpick in his mouth . His beard wasn't covered. Making my sandwiches I am gonna call the health dept on the store.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Black Forest Ham
Pick better management! The gentlemen and female attending us were great. Our sandwiches are good. BUT this review is on the manager she’s tall with huge eye leashes and thick eyeliner. She’s supper unprofessional and BEYOND rude with the male employee in front of customers. She was mad because when she walked in the chairs were on the tables and he explained he had just cleaned and apologized. And of course I was looking because she was loud and mean, and she gave me a death stare as well .The 2 workers were busy with online orders, in person and drive through orders. she as a manager should have stepped in put the chairs down herself and addressed BOTH employees in PRIVATE. Everyone is short staffed, last thing this subway needs is employees to walk out due to poor management.
Do better!
Atmosphere: 1
Food: 5
Service: 5
So quick to ask for a tip but got my order wrong... very frustrating to get back to work with a wrong order. I shouldn't of tipped anything.
Atmosphere: 2
Food: 2
Service: 2
Rude lady didn’t catch her name. Just assumed what I wanted on my sandwich didn’t ask me. Made a messy sandwich and put barely any toppings.
Atmosphere: 1
Food: 1
Service: 1
Pick better management! The gentlemen and female attending us were great. Our sandwiches are good. BUT this review is on the manager she’s tall with huge eye leashes and thick eyeliner. She’s supper unprofessional and BEYOND rude with the male employee in front of customers. She was mad because when she walked in the chairs were on the tables and he explained he had just cleaned and apologized. And of course I was looking because she was loud and mean, and she gave me a death stare as well .The 2 workers were busy with online orders, in person and drive through orders. she as a manager should have stepped in put the chairs down herself and addressed BOTH employees in PRIVATE. Everyone is short staffed, last thing this subway needs is employees to walk out due to poor management.
Do better!
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
Employees outstanding service and prompt service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
I want to thank their assistant manager Samuel for the great service I received & the timely manner I was served. It was really impressing.
Atmosphere: 5
Food: 5
Service: 5
Im sorry for all the confusion and the lack of service and the way the Store was just in general but I think and I’m sorry if im wrong . But please listen to me thank you but I just wanted to say my bad for the store not running the way it was doing in the beginning with corrections and employees coming and going so it was really frustrating but believe me when I tell you this, this is a new Subway and I want to shout out to all the people who are now my employees too cause I’m not a assistant manager and am doing alll I can to make sure your sevice is looking great and your sandwich’s Make sure you’re satisfied I think there’s one thing we ain’t had in a minute that’s a fresh team and a fresh store so we’re trying our best to be at the top and make sure we can work hard and also take pressure off the manager so I can step up for the night and make sure there’s no more No more Customers unsatisfied into answer calls also drive-through moving a little faster and on time to Get a fresh sub when u need it and it’s on time !
Believe me when I say this, the store now has the employees that are very hard workers in and I don’t think but I know the team we have for this store and it’s the team we have starting today I’ve got you experienced my training with each one of Manager. Vianney S also Assistant Manager .Samuel Baca I want to Say Thank you subway for this opportunity and building a new franchise to make sure your service is welcomed and successful and correct with the fast paced and also best service you’ve never experienced! Thank y’all and I’m Samael Baca I am the assistant and what to give the subways around us will be the best for the hunger at a healthier and affordable price and also the my :;
HR /Mr. Bill
Superior/ Crystal
Store Manager/ Vianney
Assistant Manager /Samuel Baca
Please come try it again you’ll wanna come back I will do my best to keep you Satisfied with great performance and fast paced for moving forward And working together as a team would respect and being trustworthy of the store with cleaning throughout the day and at night sanitizing and cleaning restroom, Mopping clean tables, making sure everything is organized and everything is available. But also good results And comments about 1830 Montana El Paso, TX 79902. Thank you for your time come get a sub at Subway and you won’t have no Regrets you will leave with Smile on your face and amazed on the speed of A new remodeled store perfect for your fast food restaurant snack or family lunch or dinner Meals for your family’s favorite.
Please Comment below!
Atmosphere: 5
Food: 5
Service: 5
DO NOT ORDER DELIVERY FROM THIS LOCATION
First and foremost I’d like to start that I understand policy is set in place to protect establishments from being cheated out of their money. But today was really unfortunate the way things went and I was not happy with the way the store manager handled it over the phone. I ordered over $100 worth of food for my staff so we can each enjoy some food together during a long shift. Food arrived on time some 40 minutes after the delivery was placed, only when we opened the bag to find the sandwiches I noticed that my specific sandwich was missing ($14.78 just the sandwich mind you). I went ahead and called the location to ask about what we could do to have the delivery and food that was paid for into my possession. When I first called the staff member mentioned he didn’t know what to do and asked his supervisor to come along, when the second person took the phone they pretended they couldn’t hear me and hung up after 3 seconds of asking “hello?”. I called back because I really wanted to see if I can get my food or at least a partial refund because I had no money left In my account after such a big purchase of food. I was greater by a woman who claimed to be the store manager and she told me that I needed to take the food back to her with a receipt to prove that we were missing the item. Only I had the food delivered through the SUBWAY app and had no means of going to the location with all the food and my receipt. I informed the manager about it and she seemed to get upset that I didn’t understand what she was saying. Except I did understand what she meant but I ordered delivery for a reason paid the fees and such for it or be left with a check over $100 and no food for myself was just embarrassing. She then made her point again and emphasized she will not do anything else beyond that, and when I asked if I can contact someone else she said no she is the store manager and what she saying will be final.
I’d like just to address that the store managers attitude to the situation was not that of a leadership position or someone working in a costumer service industry.
Also that if the system really doesn’t allow for any kind of delivery errors then something needs to to be addressed on that front because we that pay for delivery normally don’t have the means of going back into the store themselves.
Thanks again and not saying they ain’t working hard here but when there are issues that can be fixed please address them.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Steak & Cheese
This place is trash horrible service I ordered a meatball sandwich and they gave me bread with veggies went back and I asked for them to make a new one cuz they messed up and the guy said yea we didn't put the meat balls because we ran out instead of telling me while I was there in person so maybe they can switch the sandwich they just gave me the order like this horrible place I will never EVER go back
Atmosphere: 1
Food: 1
Service: 1
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