We recently ordered from Subway's website with delivery through DoorDash, but when we received our order, one of the items was missing. When we contacted the store to report the issue, the representative who answered the phone was extremely rude and argumentative, stating that she had prepared the order correctly and blaming DoorDash for the missing item. I was trying to explain to her that if I had made the order through DoorDash I would understand that it was them I needed to talk to, but since I made the order through their website, they should be able to take responsibility, even DoorDash redirected me to them. I asked to speak with a manager and provided my contact information, but unfortunately, no one called me back. The lack of customer service and poor communication was disappointing, especially considering the issue was with a simple sandwich. Hopefully, Subway will take steps to improve their customer service in the future
Food: 1
Service: 1
Alex Candee
Great place to grab a quick sandwich, but one staff member always has an attitude. Stopped going there for that reason.
Atmosphere: 3
Food: 5
Service: 2
Maria Muñoz
Terrible service.
Steveavila Maximsimports
To the staff , if you hate your job so much leave , don’t provide your negative energy to the customers !!!! A smile goes a long way !!!!
Atmosphere: 1
Food: 5
Service: 1
Alexis Munoz
Horrible Service. Manager lady with a scar on her face is very rude and unprofessional. Went back to complain about my order being wrong after they made me repeat myself multiple times and both gave me attitude. I wouldn’t recommend going there !!
Atmosphere: 1
Food: 1
Service: 1
Rachel Ceballos
Inche bad fat woman warms up. .neither desire to swallow nor buy
Leanne Gonzalez
I went on 8/31/24 . I ordered 3 sandwiches. Leo was working he had a nasty toothpick in his mouth . His beard wasn't covered. Making my sandwiches I am gonna call the health dept on the store.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Black Forest Ham
Isaiah Cervantes
Pick better management! The gentlemen and female attending us were great. Our sandwiches are good. BUT this review is on the manager she’s tall with huge eye leashes and thick eyeliner. She’s supper unprofessional and BEYOND rude with the male employee in front of customers. She was mad because when she walked in the chairs were on the tables and he explained he had just cleaned and apologized. And of course I was looking because she was loud and mean, and she gave me a death stare as well .The 2 workers were busy with online orders, in person and drive through orders. she as a manager should have stepped in put the chairs down herself and addressed BOTH employees in PRIVATE. Everyone is short staffed, last thing this subway needs is employees to walk out due to poor management. Do better!
Atmosphere: 1
Food: 5
Service: 5
Ester Garcia
So quick to ask for a tip but got my order wrong... very frustrating to get back to work with a wrong order. I shouldn't of tipped anything.
Rude lady didn’t catch her name. Just assumed what I wanted on my sandwich didn’t ask me. Made a messy sandwich and put barely any toppings.
Atmosphere: 1
Food: 1
Service: 1
Jessica Marquez
Pick better management! The gentlemen and female attending us were great. Our sandwiches are good. BUT this review is on the manager she’s tall with huge eye leashes and thick eyeliner. She’s supper unprofessional and BEYOND rude with the male employee in front of customers. She was mad because when she walked in the chairs were on the tables and he explained he had just cleaned and apologized. And of course I was looking because she was loud and mean, and she gave me a death stare as well .The 2 workers were busy with online orders, in person and drive through orders. she as a manager should have stepped in put the chairs down herself and addressed BOTH employees in PRIVATE. Everyone is short staffed, last thing this subway needs is employees to walk out due to poor management. Do better!
Atmosphere: 1
Food: 5
Service: 5
Tencha Zapanta
Employees outstanding service and prompt service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
Christopher Buller
I want to thank their assistant manager Samuel for the great service I received & the timely manner I was served. It was really impressing.
Atmosphere: 5
Food: 5
Service: 5
Samuel Baca
Im sorry for all the confusion and the lack of service and the way the Store was just in general but I think and I’m sorry if im wrong . But please listen to me thank you but I just wanted to say my bad for the store not running the way it was doing in the beginning with corrections and employees coming and going so it was really frustrating but believe me when I tell you this, this is a new Subway and I want to shout out to all the people who are now my employees too cause I’m not a assistant manager and am doing alll I can to make sure your sevice is looking great and your sandwich’s Make sure you’re satisfied I think there’s one thing we ain’t had in a minute that’s a fresh team and a fresh store so we’re trying our best to be at the top and make sure we can work hard and also take pressure off the manager so I can step up for the night and make sure there’s no more No more Customers unsatisfied into answer calls also drive-through moving a little faster and on time to Get a fresh sub when u need it and it’s on time ! Believe me when I say this, the store now has the employees that are very hard workers in and I don’t think but I know the team we have for this store and it’s the team we have starting today I’ve got you experienced my training with each one of Manager. Vianney S also Assistant Manager .Samuel Baca I want to Say Thank you subway for this opportunity and building a new franchise to make sure your service is welcomed and successful and correct with the fast paced and also best service you’ve never experienced! Thank y’all and I’m Samael Baca I am the assistant and what to give the subways around us will be the best for the hunger at a healthier and affordable price and also the my :; HR /Mr. Bill Superior/ Crystal Store Manager/ Vianney Assistant Manager /Samuel Baca Please come try it again you’ll wanna come back I will do my best to keep you Satisfied with great performance and fast paced for moving forward And working together as a team would respect and being trustworthy of the store with cleaning throughout the day and at night sanitizing and cleaning restroom, Mopping clean tables, making sure everything is organized and everything is available. But also good results And comments about 1830 Montana El Paso, TX 79902. Thank you for your time come get a sub at Subway and you won’t have no Regrets you will leave with Smile on your face and amazed on the speed of A new remodeled store perfect for your fast food restaurant snack or family lunch or dinner Meals for your family’s favorite. Please Comment below!
So Good and clean, delicious
Atmosphere: 5
Food: 5
Service: 5
We recently ordered from Subway's website with delivery through DoorDash, but when we received our order, one of the items was missing. When we contacted the store to report the issue, the representative who answered the phone was extremely rude and argumentative, stating that she had prepared the order correctly and blaming DoorDash for the missing item. I was trying to explain to her that if I had made the order through DoorDash I would understand that it was them I needed to talk to, but since I made the order through their website, they should be able to take responsibility, even DoorDash redirected me to them. I asked to speak with a manager and provided my contact information, but unfortunately, no one called me back. The lack of customer service and poor communication was disappointing, especially considering the issue was with a simple sandwich. Hopefully, Subway will take steps to improve their customer service in the future
Food: 1
Service: 1
Great place to grab a quick sandwich, but one staff member always has an attitude. Stopped going there for that reason.
Atmosphere: 3
Food: 5
Service: 2
Terrible service.
To the staff , if you hate your job so much leave , don’t provide your negative energy to the customers !!!! A smile goes a long way !!!!
Atmosphere: 1
Food: 5
Service: 1
Horrible Service. Manager lady with a scar on her face is very rude and unprofessional. Went back to complain about my order being wrong after they made me repeat myself multiple times and both gave me attitude. I wouldn’t recommend going there !!
Atmosphere: 1
Food: 1
Service: 1
Inche bad fat woman warms up.
.neither desire to swallow nor buy
I went on 8/31/24 . I ordered 3 sandwiches. Leo was working he had a nasty toothpick in his mouth . His beard wasn't covered. Making my sandwiches I am gonna call the health dept on the store.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Black Forest Ham
Pick better management! The gentlemen and female attending us were great. Our sandwiches are good. BUT this review is on the manager she’s tall with huge eye leashes and thick eyeliner. She’s supper unprofessional and BEYOND rude with the male employee in front of customers. She was mad because when she walked in the chairs were on the tables and he explained he had just cleaned and apologized. And of course I was looking because she was loud and mean, and she gave me a death stare as well .The 2 workers were busy with online orders, in person and drive through orders. she as a manager should have stepped in put the chairs down herself and addressed BOTH employees in PRIVATE. Everyone is short staffed, last thing this subway needs is employees to walk out due to poor management.
Do better!
Atmosphere: 1
Food: 5
Service: 5
So quick to ask for a tip but got my order wrong... very frustrating to get back to work with a wrong order. I shouldn't of tipped anything.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Rude lady didn’t catch her name. Just assumed what I wanted on my sandwich didn’t ask me. Made a messy sandwich and put barely any toppings.
Atmosphere: 1
Food: 1
Service: 1
Pick better management! The gentlemen and female attending us were great. Our sandwiches are good. BUT this review is on the manager she’s tall with huge eye leashes and thick eyeliner. She’s supper unprofessional and BEYOND rude with the male employee in front of customers. She was mad because when she walked in the chairs were on the tables and he explained he had just cleaned and apologized. And of course I was looking because she was loud and mean, and she gave me a death stare as well .The 2 workers were busy with online orders, in person and drive through orders. she as a manager should have stepped in put the chairs down herself and addressed BOTH employees in PRIVATE. Everyone is short staffed, last thing this subway needs is employees to walk out due to poor management.
Do better!
Atmosphere: 1
Food: 5
Service: 5
Employees outstanding service and prompt service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
I want to thank their assistant manager Samuel for the great service I received & the timely manner I was served. It was really impressing.
Atmosphere: 5
Food: 5
Service: 5
Im sorry for all the confusion and the lack of service and the way the Store was just in general but I think and I’m sorry if im wrong . But please listen to me thank you but I just wanted to say my bad for the store not running the way it was doing in the beginning with corrections and employees coming and going so it was really frustrating but believe me when I tell you this, this is a new Subway and I want to shout out to all the people who are now my employees too cause I’m not a assistant manager and am doing alll I can to make sure your sevice is looking great and your sandwich’s Make sure you’re satisfied I think there’s one thing we ain’t had in a minute that’s a fresh team and a fresh store so we’re trying our best to be at the top and make sure we can work hard and also take pressure off the manager so I can step up for the night and make sure there’s no more No more Customers unsatisfied into answer calls also drive-through moving a little faster and on time to Get a fresh sub when u need it and it’s on time !
Believe me when I say this, the store now has the employees that are very hard workers in and I don’t think but I know the team we have for this store and it’s the team we have starting today I’ve got you experienced my training with each one of Manager. Vianney S also Assistant Manager .Samuel Baca I want to Say Thank you subway for this opportunity and building a new franchise to make sure your service is welcomed and successful and correct with the fast paced and also best service you’ve never experienced! Thank y’all and I’m Samael Baca I am the assistant and what to give the subways around us will be the best for the hunger at a healthier and affordable price and also the my :;
HR /Mr. Bill
Superior/ Crystal
Store Manager/ Vianney
Assistant Manager /Samuel Baca
Please come try it again you’ll wanna come back I will do my best to keep you Satisfied with great performance and fast paced for moving forward And working together as a team would respect and being trustworthy of the store with cleaning throughout the day and at night sanitizing and cleaning restroom, Mopping clean tables, making sure everything is organized and everything is available. But also good results And comments about 1830 Montana El Paso, TX 79902. Thank you for your time come get a sub at Subway and you won’t have no Regrets you will leave with Smile on your face and amazed on the speed of A new remodeled store perfect for your fast food restaurant snack or family lunch or dinner Meals for your family’s favorite.
Please Comment below!
Atmosphere: 5
Food: 5
Service: 5
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