I normally don’t like leaving negative reviews, especially because I understand how stressful and fast-paced food service can be, but this experience honestly left me frustrated enough to speak up.
I came in expecting a simple order and an even simpler request: extra guacamole sauce. That’s it. I wasn’t asking for anything complicated, custom, or unreasonable. I was very clear about what I wanted, and I was more than willing to pay extra for it. This wasn’t about trying to get something for free—it was literally just about getting extra sauce with my food.
The restaurant was busy, which I completely understand. I’ve worked customer service before, so I know how overwhelming rushes can get. That said, being busy should not automatically mean that basic requests are ignored or that customers are treated rudely. Being busy explains stress—it doesn’t excuse attitude.
When I asked about the extra guacamole sauce, the response I got from the lady helping me came off as dismissive and borderline rude. There was no attempt to clarify, no explanation, no “we’re out,” no “it’ll be extra,” nothing. It felt like my request was brushed off entirely, as if asking for extra sauce was some huge inconvenience rather than a normal add-on people ask for all the time.
What made it more frustrating is that I checked my order afterward and realized the extra sauce wasn’t included at all. So not only was the interaction unpleasant, but the order itself was wrong. Again, I want to emphasize: I was willing to pay. All I wanted was extra guacamole sauce. If there was an issue—price, availability, timing—it could have easily been communicated.
Good customer service isn’t about being overly friendly or fake smiling; it’s about basic respect and communication. A simple explanation or acknowledgment would have gone a long way. Instead, I left feeling like my business didn’t matter and that asking for a very normal request was somehow a problem.
I hope management sees this and understands that customers are usually pretty forgiving when places are busy—but only when effort and respect are still shown. Food quality aside, service matters, and small things like extra sauce (especially when the customer is willing to pay for it) shouldn’t turn into such a negative experience.
I’d really like to give this place another chance, but I genuinely hope the staff is reminded that being busy doesn’t justify being rude or ignoring customers’ requests. All I wanted was extra guacamole sauce—and I left disappointed.
AT THE END OF THE DAY STILL BEST TACOS IN EP. I love you Lebron Raymone James.
Atmosphere: 4
Food: 5
Service: 2
juan marrero
I ordered 8 tacos mixtos to go and was really disappointed by the side servings. They give you everything as if you're ordering a regular order of 4 tacos. No cutlery no napkins and unfortunately I live far to go back to complain about it
Food: 4
Service: 1
Victor Rosales
Good authentic mexican tacos!
Atmosphere: 5
Food: 5
Service: 5
Steven Garcia
Tacos were good. Not the best but they were good.
Atmosphere: 4
Food: 4
Service: 4
JAY
Delicious tacos, great customer service. The wait staff are very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Érica Villanueva
Charming and affordable, fast service and delish salas.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos 4 Al Pastor, Tripitas, Baked Potato
G P
Delicious and a must visit, fast friendly service, very reasonable and plenty of food
Atmosphere: 5
Food: 5
Service: 5
Yarazeth Gonzalez
Traditional tacos!!
Atmosphere: 5
Food: 5
Service: 5
Robert Hernandez
Great food...best tacos in town
Atmosphere: 5
Food: 5
Service: 5
UnclTod
I do not recommend going here unless you just want to give it a try
I normally don’t like leaving negative reviews, especially because I understand how stressful and fast-paced food service can be, but this experience honestly left me frustrated enough to speak up.
I came in expecting a simple order and an even simpler request: extra guacamole sauce. That’s it. I wasn’t asking for anything complicated, custom, or unreasonable. I was very clear about what I wanted, and I was more than willing to pay extra for it. This wasn’t about trying to get something for free—it was literally just about getting extra sauce with my food.
The restaurant was busy, which I completely understand. I’ve worked customer service before, so I know how overwhelming rushes can get. That said, being busy should not automatically mean that basic requests are ignored or that customers are treated rudely. Being busy explains stress—it doesn’t excuse attitude.
When I asked about the extra guacamole sauce, the response I got from the lady helping me came off as dismissive and borderline rude. There was no attempt to clarify, no explanation, no “we’re out,” no “it’ll be extra,” nothing. It felt like my request was brushed off entirely, as if asking for extra sauce was some huge inconvenience rather than a normal add-on people ask for all the time.
What made it more frustrating is that I checked my order afterward and realized the extra sauce wasn’t included at all. So not only was the interaction unpleasant, but the order itself was wrong. Again, I want to emphasize: I was willing to pay. All I wanted was extra guacamole sauce. If there was an issue—price, availability, timing—it could have easily been communicated.
Good customer service isn’t about being overly friendly or fake smiling; it’s about basic respect and communication. A simple explanation or acknowledgment would have gone a long way. Instead, I left feeling like my business didn’t matter and that asking for a very normal request was somehow a problem.
I hope management sees this and understands that customers are usually pretty forgiving when places are busy—but only when effort and respect are still shown. Food quality aside, service matters, and small things like extra sauce (especially when the customer is willing to pay for it) shouldn’t turn into such a negative experience.
I’d really like to give this place another chance, but I genuinely hope the staff is reminded that being busy doesn’t justify being rude or ignoring customers’ requests. All I wanted was extra guacamole sauce—and I left disappointed.
AT THE END OF THE DAY STILL BEST TACOS IN EP. I love you Lebron Raymone James.
Atmosphere: 4
Food: 5
Service: 2
I ordered 8 tacos mixtos to go and was really disappointed by the side servings. They give you everything as if you're ordering a regular order of 4 tacos. No cutlery no napkins and unfortunately I live far to go back to complain about it
Food: 4
Service: 1
Good authentic mexican tacos!
Atmosphere: 5
Food: 5
Service: 5
Tacos were good. Not the best but they were good.
Atmosphere: 4
Food: 4
Service: 4
Delicious tacos, great customer service. The wait staff are very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Charming and affordable, fast service and delish salas.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos 4 Al Pastor, Tripitas, Baked Potato
Delicious and a must visit, fast friendly service, very reasonable and plenty of food
Atmosphere: 5
Food: 5
Service: 5
Traditional tacos!!
Atmosphere: 5
Food: 5
Service: 5
Great food...best tacos in town
Atmosphere: 5
Food: 5
Service: 5
I do not recommend going here unless you just want to give it a try
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Who is doing the Barbacoa lately? Not good anymore, we need the person who used to do it before it was so good
Atmosphere: 3
Food: 2
Service: 3
Told us there was nowhere to sit even though they had 2 tables available, staff was not very helpful either.
Tacos are amazing
Recommended dishes: Tacos 4 Al Pastor, Tripitas, Baked Potato, Tortilla
Good tacos..
Atmosphere: 4
Food: 4
Service: 4
Great tacos, the only thing missing is great salsas. They are too watery and not spicy.
Atmosphere: 4
Food: 4
Service: 4
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