Sandwiches good, but my order arrived late. Nevertheless this place is very good for catering.
Food: 4
Service: 4
Eva Estrada
All in all everything was great! It always is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tavern Club
Ghost Face
Holiday pickup is a joke. So unorganized!!!
Atmosphere: 1
Service: 1
Jenna Jones
Been coming here for 20 years, it took 30 minutes to get our food. They didn't have our bread, so we substituted with what they had which was stale. The ham salad was laden with mayo...inedible. Chicken salad wasn't better. Food just has gone downhill. Tried to talk to the manager, Manny Gutierrez, and he was so rude. Told us they didn't need customers like us, but after the food we had today, that won't be a problem.
Atmosphere: 2
Food: 1
Service: 1
Voyager22479385685
Been coming here for years and loved it, but it has gone downhill. For starters, it took 30 minutes to get our food and we were the only ones in there. They had no soup made in time for lunch, so chose sandwiches. They didn't have the bread that comes with the sandwich, so we substituted with what they had which was stale. The ham salad was fatty very salty and dripping with mayo... inedible. Chicken salad wasn't better and it was pretty pricey for what we got. Tried to talk to the manager and he was so rude. He grabbed the plate my dad was handing him after he said it was the worst food he's eaten there. He was offended from the start, rude and didn't want to hear our legitimate feedback. He told us, not once but twice, they didn't need customers like us, and after the food we had today, that won't be a problem. I recommend the Mexican food restaurant next door to them instead of this place if you want edible food.
V M
Update: the owner responded. She claims that she was checking in to see if I was doing alright, not true. She stared at me until I asked if there was an issue and she then asked me if I was eating. I told her yes and then she said she was the owner. She also claims I was there for “hours”. Not evenWhat a shame. I use to come here Monday through Friday and I always get a snack until the owner was really rude and asked me what I was doing sitting down on my laptop.
SylC
The food was delicious!The warm sweet ham and cheese sandwich that I ordered was outstanding! The Maui chips were out of this world too!My daughter and I enjoyed it very much. She had a croissant ham sandwich with bbq chips and sweet tea.The staff was very nice they seemed happy to be working there.The atmosphere was inviting and warm.We most definitely will be back and recommended.
Hannah Modesto
This place is always so delicious and has never disappointed ? Manny is always so nice to my boyfriend and I! I will always come back ?
Hilda Jara
Except for the one customer who was starting at me, the rest was excellent. Good food, although not that cheap, is worth it
Atmosphere: 5
Food: 5
Service: 5
Gloria Molinar
The ham is delicious and so is everything else they have. The baked cinnamon apples went good with the ham I bought. ?
I ordered for pick up at store on 12/15/22. My order was missing ham. According to manager he couldn't/wouldn't do anything about it. According to him a glitch in the system that didn't show ham. Cashier who had taken order previous week said she remembered me and that I did order hamAnother customer same issue. 3rd customer says he only needs 1 ham so customer 2 and I shared it. Unbelievable that manager didn't do anything or apologize. Customers took problem into their hands and between the 3 of us made it right. Originally from Ca and in the 50+ years shopping there never once had an issue! Need to train manager on how to deal with customers and make it right. If anything an apology. Fyi when I got there there was only about 6 customers in front of me. Took manager about 20 minutes to come out and do nothing. Busy but plenty of help.
Irma Perez
I ordered for pick up at store on 12/15/22. My order was missing ham. According to manager he couldn't/wouldn't do anything about it. According to him a glitch in the system that didn't show ham. Cashier who had taken order previous week said she remembered me and that I did order hamAnother customer same issue. 3rd customer says he only needs 1 ham so customer 2 and I shared it. Unbelievable that manager didn't do anything or apologize. Customers took problem into their hands and between the 3 of us made it right. Originally from Ca and in the 50+ years shopping there never once had an issue! Need to train manager on how to deal with customers and make it right. If anything an apology. Fyi when I got there there was only about 6 customers in front of me. Took manager about 20 minutes to come out and do nothing. Busy but plenty of help.
GypsyNanasDaughter
On Friday, 18 Nov 22, at approximately 4pm, my husband and I went to Honey Baked Ham at 6600 North Mesa to order a slice of ham and a slice of turkey for our Thanksgiving Dinner. We prefer to support locally-owned businesses, and we have ordered from this store since it opened. When I told the man behind the counter that I wanted to pick up my order on Wednesday, he said “we are booked on Wednesday.” I asked, “what does that mean?” and he replied, “we are booked on Wednesday.” I again asked, “what does that mean? You’re not a hotel.” Then he said they have a very large order for that day. I thought, but did not say: "why can’t I pick up an order [probably around 10 am ... when most people are at work]? Do you anticipate having a line out the door from the moment you open your store until the moment you close for the day?" My husband said, “let’s leave. They don’t want our money.” He later told me that we will never come back. No argument from me!
Sgallem F.
Ordered a frozen turkey from this location and went to get it today. When my husband went to pick it up they tried to give him the wrong order, sliced instead of whole. They finally found the whole turkey and he brought it home, and it was the wrong type of turkey, roasted not smoked. He called and they said he could return the roasted to the store, but smoked wasn't available and he could order one to be available in 3 weeks! At this point there was not much of a choice, but they said they would give a discount on the order. When he got to the store the owner was there and said they could only order the turkey to be ready in November and the only discount they would give was 15% on the new order; nothing else for wasted time and gas. I am really disappointed in this location and the way that this was handled. I now have an order in for November, but cannot even trust that they will have a turkey then either. All I can do is hope. This is a very bad way to do business, and to not even care about the customers time and effort to drive back and forth is really upsetting.
Mike White
They close early not according to schedule. Never have the staple items. Especially the soup. This franchise is ran way differently than the cities I'm from and became to love honey baked ham. Not a franchise model but rather how they personally want to run it. Can't blame it on the workers but can definitely blame the leadership.
Sandwiches good, but my order arrived late. Nevertheless this place is very good for catering.
Food: 4
Service: 4
All in all everything was great! It always is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tavern Club
Holiday pickup is a joke. So unorganized!!!
Atmosphere: 1
Service: 1
Been coming here for 20 years, it took 30 minutes to get our food. They didn't have our bread, so we substituted with what they had which was stale. The ham salad was laden with mayo...inedible. Chicken salad wasn't better. Food just has gone downhill. Tried to talk to the manager, Manny Gutierrez, and he was so rude. Told us they didn't need customers like us, but after the food we had today, that won't be a problem.
Atmosphere: 2
Food: 1
Service: 1
Been coming here for years and loved it, but it has gone downhill. For starters, it took 30 minutes to get our food and we were the only ones in there. They had no soup made in time for lunch, so chose sandwiches. They didn't have the bread that comes with the sandwich, so we substituted with what they had which was stale. The ham salad was fatty very salty and dripping with mayo... inedible. Chicken salad wasn't better and it was pretty pricey for what we got. Tried to talk to the manager and he was so rude. He grabbed the plate my dad was handing him after he said it was the worst food he's eaten there. He was offended from the start, rude and didn't want to hear our legitimate feedback. He told us, not once but twice, they didn't need customers like us, and after the food we had today, that won't be a problem. I recommend the Mexican food restaurant next door to them instead of this place if you want edible food.
Update: the owner responded. She claims that she was checking in to see if I was doing alright, not true. She stared at me until I asked if there was an issue and she then asked me if I was eating. I told her yes and then she said she was the owner. She also claims I was there for “hours”. Not evenWhat a shame. I use to come here Monday through Friday and I always get a snack until the owner was really rude and asked me what I was doing sitting down on my laptop.
The food was delicious!The warm sweet ham and cheese sandwich that I ordered was outstanding! The Maui chips were out of this world too!My daughter and I enjoyed it very much. She had a croissant ham sandwich with bbq chips and sweet tea.The staff was very nice they seemed happy to be working there.The atmosphere was inviting and warm.We most definitely will be back and recommended.
This place is always so delicious and has never disappointed ? Manny is always so nice to my boyfriend and I! I will always come back ?
Except for the one customer who was starting at me, the rest was excellent. Good food, although not that cheap, is worth it
Atmosphere: 5
Food: 5
Service: 5
The ham is delicious and so is everything else they have. The baked cinnamon apples went good with the ham I bought. ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered for pick up at store on 12/15/22. My order was missing ham. According to manager he couldn't/wouldn't do anything about it. According to him a glitch in the system that didn't show ham. Cashier who had taken order previous week said she remembered me and that I did order hamAnother customer same issue. 3rd customer says he only needs 1 ham so customer 2 and I shared it. Unbelievable that manager didn't do anything or apologize. Customers took problem into their hands and between the 3 of us made it right. Originally from Ca and in the 50+ years shopping there never once had an issue! Need to train manager on how to deal with customers and make it right. If anything an apology. Fyi when I got there there was only about 6 customers in front of me. Took manager about 20 minutes to come out and do nothing. Busy but plenty of help.
I ordered for pick up at store on 12/15/22. My order was missing ham. According to manager he couldn't/wouldn't do anything about it. According to him a glitch in the system that didn't show ham. Cashier who had taken order previous week said she remembered me and that I did order hamAnother customer same issue. 3rd customer says he only needs 1 ham so customer 2 and I shared it. Unbelievable that manager didn't do anything or apologize. Customers took problem into their hands and between the 3 of us made it right. Originally from Ca and in the 50+ years shopping there never once had an issue! Need to train manager on how to deal with customers and make it right. If anything an apology. Fyi when I got there there was only about 6 customers in front of me. Took manager about 20 minutes to come out and do nothing. Busy but plenty of help.
On Friday, 18 Nov 22, at approximately 4pm, my husband and I went to Honey Baked Ham at 6600 North Mesa to order a slice of ham and a slice of turkey for our Thanksgiving Dinner. We prefer to support locally-owned businesses, and we have ordered from this store since it opened. When I told the man behind the counter that I wanted to pick up my order on Wednesday, he said “we are booked on Wednesday.” I asked, “what does that mean?” and he replied, “we are booked on Wednesday.” I again asked, “what does that mean? You’re not a hotel.” Then he said they have a very large order for that day. I thought, but did not say: "why can’t I pick up an order [probably around 10 am ... when most people are at work]? Do you anticipate having a line out the door from the moment you open your store until the moment you close for the day?" My husband said, “let’s leave. They don’t want our money.” He later told me that we will never come back. No argument from me!
Ordered a frozen turkey from this location and went to get it today. When my husband went to pick it up they tried to give him the wrong order, sliced instead of whole. They finally found the whole turkey and he brought it home, and it was the wrong type of turkey, roasted not smoked. He called and they said he could return the roasted to the store, but smoked wasn't available and he could order one to be available in 3 weeks! At this point there was not much of a choice, but they said they would give a discount on the order. When he got to the store the owner was there and said they could only order the turkey to be ready in November and the only discount they would give was 15% on the new order; nothing else for wasted time and gas. I am really disappointed in this location and the way that this was handled. I now have an order in for November, but cannot even trust that they will have a turkey then either. All I can do is hope. This is a very bad way to do business, and to not even care about the customers time and effort to drive back and forth is really upsetting.
They close early not according to schedule. Never have the staple items. Especially the soup. This franchise is ran way differently than the cities I'm from and became to love honey baked ham. Not a franchise model but rather how they personally want to run it. Can't blame it on the workers but can definitely blame the leadership.