Went through drive through. They took 9 minutes to get my number one. I had to go bavk because they forgot ketchup after I asked. When I was unwrapping my burger đ it was cold from the middle. The bread was hard. I came back after driving a few minutes and asked for a fresh burger. They were not busy abd had at least 4 maybe 5 employees working.
Atmosphere: 1
Food: 1
Service: 1
Cheryl Steele
I ordered North hills Wendy's in El Paso, Texas. I ordered a biggie meal with a large smoothie. I was handing my drink and smoothie was told to park. I waited almost 10 minutes while my smoothie was melting away. When I mentioned it to the gentleman coming out. Oh I just got here. That makes everything okay. I opened the bag. The french fries were half way in the box flopped over and cold. The nuggets were cold. The burger was cold that the cheese wasn't even melted. I don't know why I waited almost 10 minutes to get cold food. And the fact that my smoothie is melting away I had to put it in the freezer so it would firm up some. I didn't even get a receipt so I don't have a number or any proof to show that I paid almost $13 for cold food melted smoothie. If that gentleman hadn't clocked in, who knows how long I would have waited.
KT Kat
They have a very short drive through. They had one person pull up, wait for their food for about 15 minutes, while those of us behind were trapped and couldn't get out offline. Because of the landscaping in the area, I will never go through this drive through again. They could have asked him to pull forward and park, but they didn't
Food: 4
Service: 4
Jannette Rodriguez
They parked like 6 cars one after the other. It took them like 20 min to bring out the food and it was cold. The fries and the burgers. No napkins or ketchup in the bags after I requested some. I realized why I haven't had Wendy's in years! Never again!
Food: 1
Service: 1
Mario Camargo
I ordered through door dash. I got regular nuggets instead of spicy. I called the store multiple times to see if i could get a replacement and no one answered the phone.
Atmosphere: 1
Food: 1
Service: 1
Livi C
How they going to tell me my food was freshly made when it arrived to me ice cold! Not to mention they didn't make sure I received part of my order. Will never be using this place again!
Food: 1
Service: 1
Evan Morales
They Canceled my uber eats order after 2 hours of waiting and wouldn't pick up the phone. Anything under 4 stars seems to always have problems. Idk why.
Atmosphere: 1
Food: 1
Service: 1
JDD Roses
I think hiring nothing but teenagers or young people isn't a wise idea for running a new restaurant. Wendy's is a really great place to choose to eat and it's unfortunate to see that poor quality work and lack of urgency along with attention to detail is going to be the reason that place will end up closing down and just becoming another McDonald's. Whoever operates this facility should really have someone firmer running a tighter ship on all shifts. This location is such a huge opportunity for growth and it's going to tank.
Atmosphere: 2
Food: 2
Service: 2
David Hollenbeck
Service has been an absolute joke, to include 20+ minute waits in the drive thru, for AT LEAST the past week (two separate visits). Pre ordered food was also an obscene amount of wait time. Some Staff clearly needs retraining/ adult supervision
Food: 3
Service: 1
Unique Harris
I spent over $30 up here. I ordered my food online at 5:40PM. I didnât get my meal until 6:00PM. Mind you this a drive thru order. And it was placed online ridiculous. Once I get to the window at 6PM Iâm told to pull forward in the parking space. They didnât bring my food until 5 mins later. I asked the man if everything was there. He had a smart attitude I guess because he doesnât work well under pressure.
I had to get out and go right in there to retrieve the dry that was missing. The manager working at the time didnât give me a problem at all. However I get all the way home, and look!! Meal somehow messed up still. I DIDNT PAY for two meats w no bacon nor lettuce.
I donât recommend this location and if you do go in check your food until itâs corrected. I guarantee it wonât be. They donât get third party orders correct either. (Uber and DoorDash)!
Worst of the worst, says 630 am opening, here i am, they dont open till 7 am. Then they have and attitude , bad customer service. Horrible management, overall horrible experience. Stay away. They dont like there jobs and take it out on there customers. Who are the reason they even have a job. They should be ashamed to even work there, stay away
Atmosphere: 1
Food: 1
Service: 1
K D
What do you do when your family is hungry and you go to Wendy's to get dinner, only to find a huge spill no one attended to and 3 people running the drive through window ignoring the front counter? You go to Chick-Fil A and order to $40 of food for dinner.
Atmosphere: 1
Service: 1
Lisa Minjares
Third time i come here and they mess up order and food is cold...drink had no ice
Atmosphere: 1
Food: 1
Service: 1
Claudia Hita
Whoever ate at Wendy's 8/26/205 before 9:07 pm at 10771 Gateway Plaza Blvd 79934 I hope u checked on your burger Dots of Mold were found on the buns and I spoke to the manager did not want to return my money back instead wanted to give me a gift card instead. I would not go back to buy anything from there anymore. She kept on serving the customers without checking on the batches of bread. Food handlers at their best and health food inspection coming their way.
Went through drive through. They took 9 minutes to get my number one. I had to go bavk because they forgot ketchup after I asked. When I was unwrapping my burger đ it was cold from the middle. The bread was hard. I came back after driving a few minutes and asked for a fresh burger. They were not busy abd had at least 4 maybe 5 employees working.
Atmosphere: 1
Food: 1
Service: 1
I ordered North hills Wendy's in El Paso, Texas. I ordered a biggie meal with a large smoothie. I was handing my drink and smoothie was told to park. I waited almost 10 minutes while my smoothie was melting away. When I mentioned it to the gentleman coming out. Oh I just got here. That makes everything okay. I opened the bag. The french fries were half way in the box flopped over and cold. The nuggets were cold. The burger was cold that the cheese wasn't even melted. I don't know why I waited almost 10 minutes to get cold food. And the fact that my smoothie is melting away I had to put it in the freezer so it would firm up some. I didn't even get a receipt so I don't have a number or any proof to show that I paid almost $13 for cold food melted smoothie. If that gentleman hadn't clocked in, who knows how long I would have waited.
They have a very short drive through. They had one person pull up, wait for their food for about 15 minutes, while those of us behind were trapped and couldn't get out offline. Because of the landscaping in the area, I will never go through this drive through again. They could have asked him to pull forward and park, but they didn't
Food: 4
Service: 4
They parked like 6 cars one after the other. It took them like 20 min to bring out the food and it was cold. The fries and the burgers. No napkins or ketchup in the bags after I requested some. I realized why I haven't had Wendy's in years! Never again!
Food: 1
Service: 1
I ordered through door dash. I got regular nuggets instead of spicy. I called the store multiple times to see if i could get a replacement and no one answered the phone.
Atmosphere: 1
Food: 1
Service: 1
How they going to tell me my food was freshly made when it arrived to me ice cold! Not to mention they didn't make sure I received part of my order. Will never be using this place again!
Food: 1
Service: 1
They Canceled my uber eats order after 2 hours of waiting and wouldn't pick up the phone. Anything under 4 stars seems to always have problems. Idk why.
Atmosphere: 1
Food: 1
Service: 1
I think hiring nothing but teenagers or young people isn't a wise idea for running a new restaurant. Wendy's is a really great place to choose to eat and it's unfortunate to see that poor quality work and lack of urgency along with attention to detail is going to be the reason that place will end up closing down and just becoming another McDonald's. Whoever operates this facility should really have someone firmer running a tighter ship on all shifts. This location is such a huge opportunity for growth and it's going to tank.
Atmosphere: 2
Food: 2
Service: 2
Service has been an absolute joke, to include 20+ minute waits in the drive thru, for AT LEAST the past week (two separate visits). Pre ordered food was also an obscene amount of wait time. Some Staff clearly needs retraining/ adult supervision
Food: 3
Service: 1
I spent over $30 up here. I ordered my food online at 5:40PM. I didnât get my meal until 6:00PM. Mind you this a drive thru order. And it was placed online ridiculous. Once I get to the window at 6PM Iâm told to pull forward in the parking space. They didnât bring my food until 5 mins later. I asked the man if everything was there. He had a smart attitude I guess because he doesnât work well under pressure.
I had to get out and go right in there to retrieve the dry that was missing. The manager working at the time didnât give me a problem at all. However I get all the way home, and look!! Meal somehow messed up still. I DIDNT PAY for two meats w no bacon nor lettuce.
I donât recommend this location and if you do go in check your food until itâs corrected. I guarantee it wonât be. They donât get third party orders correct either. (Uber and DoorDash)!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Worst of the worst, says 630 am opening, here i am, they dont open till 7 am. Then they have and attitude , bad customer service. Horrible management, overall horrible experience. Stay away. They dont like there jobs and take it out on there customers. Who are the reason they even have a job. They should be ashamed to even work there, stay away
Atmosphere: 1
Food: 1
Service: 1
What do you do when your family is hungry and you go to Wendy's to get dinner, only to find a huge spill no one attended to and 3 people running the drive through window ignoring the front counter? You go to Chick-Fil A and order to $40 of food for dinner.
Atmosphere: 1
Service: 1
Third time i come here and they mess up order and food is cold...drink had no ice
Atmosphere: 1
Food: 1
Service: 1
Whoever ate at Wendy's 8/26/205 before 9:07 pm at 10771 Gateway Plaza Blvd
79934
I hope u checked on your burger
Dots of Mold were found on the buns and I spoke to the manager did not want to return my money back instead wanted to give me a gift card instead. I would not go back to buy anything from there anymore. She kept on serving the customers without checking on the batches of bread.
Food handlers at their best and health food inspection coming their way.
Atmosphere: 1
Food: 1
Service: 1
What a joke
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