6:47am 12140 montwood dr 12/07/2025 I came through drive through repeated my order twice. The cashier confirmed the order back to me. She allowed me to drive off with a wrong order (crime) I asked for a bowl only and she clearly gave me what I ask for but she failed to fix my receipt for over charging me for a meal. .( I provided a receipt so you could see what I drove off with. )
second time around:Then I stayed at the window both personal inside just look at me in their driveway so I had to blow my car Horn just to get their attention even though they was looking directly at me standing at the window. But still failed to give me the correct order nor did she give my money back from her mistake of overpayment on my card totaling $9.41
. So I came back around asked for the receipt confirming they over charged me. I’m only addressing this now because it’s starting to be a on going issue with the same business.
Atmosphere: 1
Food: 1
Service: 1
Jose Partida
Nice costumer service
Aris Babomian
Clean and good service
Atmosphere: 5
Food: 5
Service: 5
ARCHAE0US
Whataburger is always delicious!
Atmosphere: 5
Food: 5
Service: 5
G Davis
I gave those scores because the bathrooms in this location are horrible!! They were dirty and people don’t even know how to go to the bathroom here! Used toilet paper was thrown on the floor, and both bathrooms were really , really dirty. Idk what is wrong with people here in El Paso! Can’t even keep used toilet paper from the bathroom floor. Those people are disgusting! And the whataburger workers should keep checking on their bathrooms every so often! We all know some people are so disgusting that they don’t even know how to use a toilet here! How can you let it get like that! Last time I come to this location!
Atmosphere: 2
Food: 5
Service: 4
Vic Ze
Horrible service!! I ordered 1 combo and 1 sandwich. Still waiting over 30 mins they the drive thru. The young girl taking orders is very sarcastic and condescending. Very rude she must be having a bad day… wouldn’t be so bad but it’s every time she gets my order. Probably doesn’t like me very much because I don’t take her attitude. But it’s everyone here… they just came by to all the vehicles to get out receipts. Maybe training new employees? Who knows? There was no explanation , just came by grabbed our receipts without evening letting us ask what’s going on. Very poor service from this establishment. Save yourself the headache
Service: 1
kerry Dover
No drive thru after 7am? Took 22 mins just to get a bicuit with sausage and cup of gravy? Really?
Food: 1
Christopher Richardson
Food was dry. Ordered a Taquito w cheese for breakfast with a coffee. Went to pour my coffee and both machines were out. I told the lady at the Cash register. She wasn't wearing a name tag. But she worked October 16th at 7:30 am. The only Register. She had the absolute worst attitude. All this and I haven't even mentioned the amount of fruit flies buzzing around the place. Horrible experience. Do better.
Got a hair in my food and couldn't get a refund, very lazy atmosphere.
Atmosphere: 1
Food: 1
Service: 1
Nelly Espinoza
Good burgers and friendly staff too however somehow they never get my online order so I have to wait for my food to be prepared and it has happened twice.
Atmosphere: 5
Food: 5
Service: 3
Bryan Favela
Stopped by through the drive thru and the guy on the microphone gave the worst customer service I’ve experienced, I ended up leaving… won’t come back. If you don’t like working in the morning, change your shift!!! Don’t come in the morning to this Whataburger, most likely he’ll be there.
Service: 1
Daniel Sanchez
Terrible service! Couldn't even get a single drink. Employees have a dismissive tone when they take your order.
Atmosphere: 1
Service: 1
Ashley M
Our first Whataburger experience and it was really good! We ordered double cheese burger meals and upgraded one of our drinks to the limited edition cup ($2). Another person in our party ordered a chicken salad and oh my goodness-it was HUGE! Also came in a sturdy plastic container with lid which was nice because it was such a large portion. I loved the fact that they offer ketchup and napkins table-side. We can see why this is such a mainstay for Texas.
Quick friendly service
Atmosphere: 5
Food: 5
Service: 5
6:47am
12140 montwood dr
12/07/2025
I came through drive through repeated my order twice.
The cashier confirmed the order back to me.
She allowed me to drive off with a wrong order (crime)
I asked for a bowl only and she clearly gave me what I ask for but she failed to fix my receipt for over charging me for a meal.
.( I provided a receipt so you could see what I drove off with. )
second time around:Then
I stayed at the window both personal inside just look at me in their driveway so I had to blow my car Horn just to get their attention even though they was looking directly at me standing at the window.
But still failed to give me the correct order nor did she give my money back from her mistake of overpayment on my card totaling $9.41
. So I came back around asked for the receipt confirming they over charged me.
I’m only addressing this now because it’s starting to be a on going issue with the same business.
Atmosphere: 1
Food: 1
Service: 1
Nice costumer service
Clean and good service
Atmosphere: 5
Food: 5
Service: 5
Whataburger is always delicious!
Atmosphere: 5
Food: 5
Service: 5
I gave those scores because the bathrooms in this location are horrible!! They were dirty and people don’t even know how to go to the bathroom here! Used toilet paper was thrown on the floor, and both bathrooms were really , really dirty. Idk what is wrong with people here in El Paso! Can’t even keep used toilet paper from the bathroom floor. Those people are disgusting! And the whataburger workers should keep checking on their bathrooms every so often! We all know some people are so disgusting that they don’t even know how to use a toilet here! How can you let it get like that! Last time I come to this location!
Atmosphere: 2
Food: 5
Service: 4
Horrible service!! I ordered 1 combo and 1 sandwich. Still waiting over 30 mins they the drive thru. The young girl taking orders is very sarcastic and condescending. Very rude she must be having a bad day… wouldn’t be so bad but it’s every time she gets my order. Probably doesn’t like me very much because I don’t take her attitude.
But it’s everyone here… they just came by to all the vehicles to get out receipts. Maybe training new employees? Who knows? There was no explanation , just came by grabbed our receipts without evening letting us ask what’s going on.
Very poor service from this establishment.
Save yourself the headache
Service: 1
No drive thru after 7am? Took 22 mins just to get a bicuit with sausage and cup of gravy? Really?
Food: 1
Food was dry. Ordered a Taquito w cheese for breakfast with a coffee.
Went to pour my coffee and both machines were out. I told the lady at the Cash register. She wasn't wearing a name tag. But she worked October 16th at 7:30 am. The only Register. She had the absolute worst attitude. All this and I haven't even mentioned the amount of fruit flies buzzing around the place. Horrible experience. Do better.
Atmosphere: 1
Food: 3
Service: 1
Took 20 min for a burger
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Got a hair in my food and couldn't get a refund, very lazy atmosphere.
Atmosphere: 1
Food: 1
Service: 1
Good burgers and friendly staff too however somehow they never get my online order so I have to wait for my food to be prepared and it has happened twice.
Atmosphere: 5
Food: 5
Service: 3
Stopped by through the drive thru and the guy on the microphone gave the worst customer service I’ve experienced, I ended up leaving… won’t come back. If you don’t like working in the morning, change your shift!!! Don’t come in the morning to this Whataburger, most likely he’ll be there.
Service: 1
Terrible service! Couldn't even get a single drink. Employees have a dismissive tone when they take your order.
Atmosphere: 1
Service: 1
Our first Whataburger experience and it was really good! We ordered double cheese burger meals and upgraded one of our drinks to the limited edition cup ($2). Another person in our party ordered a chicken salad and oh my goodness-it was HUGE! Also came in a sturdy plastic container with lid which was nice because it was such a large portion. I loved the fact that they offer ketchup and napkins table-side. We can see why this is such a mainstay for Texas.
Atmosphere: 5
Food: 5
Service: 5
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