Wingstop
5400 Montana Ave Ste B, El Paso
(915) 540-7000
Recent Reviews
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Customer service was the best
Wish I would have read the reviews before ordering. Was told my order would be ready within 43-48 minutes. Almost an hour passed and didn’t receive any response if it was ready. Called several times and when answered was placed on hold for so long that my husband had to call and they answered his call and didn’t place him on hold. All the while STILL being on hold from my phone. Was told our order was ready. Fries were cold and soggy. 20 wings were literally shoved in one to go box. The sauces were all seeping out and mixing together. It was so sloppy. Wing sauce was even cold so our order was probably sitting there for a while. Will not return. Don’t reccomend.
Wings were great and fries had plenty of seasoning. Several tables were dirty upon entering establishment.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Wings, French Fries, 6 PC Wing Combo
Took more than 2 hours to ordrr me a 10pc and wouldve been more if I wouldn't have cancelled it, even on person it takes more than 1 hour. Worst one I've been at
Service: 1
Made an order through the app and the manager called me right away and told me to contact DoorDash and that he couldn’t do anything. Called DoorDash and they ended up having to contact the store regardless. Contacted my bank to dispute this thievery.
Service: 1
We had an amazing experience and the girl at front made our day, Thankyou for been so nice on my son's birthday lunch. Much appreciated 👏 🙌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, French Fries
First time eating here, food was great and I loved the welcoming Alex gave to me and my kids, New favorite place to go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Habanero
Honestly one of the worst experiences I've had at Wingstop, all thanks to the cashier named ALEX. He was rude, condescending, and acted like he was above everyone in the room. He made it clear he thought he was something special — as if working the counter at Wingstop put him on some sort of pedestal. I have nothing against people who work in fast food, but when you treat customers with disrespect and an attitude, it just shows how unprofessional and insecure you really are. This guy needs to learn that good service goes a long way in any job. Until then, I’ll be taking my business elsewhere until this loser, loses his job.
Atmosphere: 1
Food: 3
Called them last night and was placed on hold for 12 minutes, so I decided to drive there and once I got there it was empty. Not many people in the lobby or in the restaurant eating. So I called again to place a to go order in the parking lot and Ruby didn’t ask me what the name was for the order. I asked for all flats for both my orders and only received one order with all flats. So we walked back inside and brought the other order in and she stood there for almost 2 minutes basically telling us that we were wrong, that she knew what we ordered and that she even repeated the order over the phone. She repeated the correct order over the phone but yet our food wasn’t correct meaning she didn’t type it in right. 0/10 customer service.
Atmosphere: 1
Food: 1
Service: 1
Only thing wrong I didn't check my bag when I got ho.e I was missing the fries ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Terrible service waited for almost 50 min for food that i never received canceled my order instead
They forgot food on my order and when I called about it they put me on hold for 23 mins before I hung up. Also the tenders are the size of jumbo shrimp. I wont be going back. Try wing kings people they have huge strips and boneless bites and I never had any food missing.
Atmosphere: 3
Food: 1
Service: 1
I'm pretty sure if you don't like Wingstop you hate being alive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Love them wings but they are so busy you have to wait a while.
Atmosphere: 3
Food: 5
Service: 3
Best wings spot in town for me. Employees are nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Meal Deal, French Fries
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