Food is good but the wait time is ridiculous. Usually over an hour. Not great service because they all are usually rude.
Atmosphere: 1
Food: 5
Service: 1
laceyy doyle
it took fourty minutes just to receive fries. they served everyone else with their food immediately except us. and when we asked for a ranch we are told we have to absolutely pay. i love wingstop but this is so
Atmosphere: 3
Food: 2
Service: 1
Yerania Reyes
I was waiting for 45 minutes for my order 6 pieces only!! It's ridiculous!! Please!! Management do something about it!!!!
Atmosphere: 1
Food: 4
Service: 1
Omar Garcia
Bro,the fries........95% salt. I asked for other ones,same. Its like the guys asked me "do you want some fries with your salt?......"And the wings were salty,and i had original hot,how is that even possible? Didnt even finish my food,had to grab fast food after. Never going to this place
Atmosphere: 3
Food: 1
Service: 2
Leslie
The restaurant was super busy in the evening and they had about 7 employees working but only one person working the register and I think he was new because he was struggling. Two separate people had to help him the entire time and it was very frustrating because I just wanted to get my order to go and leave but I was waiting forever to get my food as well as several other people in the restaurant. The lady who also took my card had an attitude and was struggling with the card reader but I don’t blame her since it was during the dinner rush. Additionally, they were so busy they messed up my order and gave me extra chicken so that an automatic 5 stars for me. Aside from the horrible service the food was good and I think I just caught the staff on a bad dayParking: The parking was full but I was mostly due to online order pickups, there’s a leg parking lot of you c bar find parking right up front
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Wings
jesus acosta
The tap-to-pay service wasn't working, and the manager did nothing to help and was rude.
Atmosphere: 1
Food: 1
Service: 1
Ivan Ooze
I had placed my order for delivery. Almost 2 hours passed and my dasher was in contact me saying it was busy...totally ok....come to find out my order was given away to the wrong person. Door dash called twice and kept getting hung up on. i recieved notification that my order was cancelled, but was still charged. i called the store and Ashley, a very very rude and unhelpful manager said i would get my money back in 6 days. pretty much didnt care that this was all their fault. whatever...nothing i could do....fast forward 3 days later i find that the pending transaction actually went through and i was charged. i called the store again and i spoke to Heidi Morales (manager) and i gave her my order number and info...she looked it up and Ashley never submitted for a refund. Heidi did and i recieved a confirmation almost instantly. She was very nice and helpful. Total difference from Ashley. Wingstop...im not one for being a karen but she was very rude. I think you should look into her. i read some more 1 star reviews and she has a reputation. Heidi tho...very good representative for customer seevice
Food: 1
Service: 1
Maria “Dol Paz” Castaneda
This is the best one in town ?
Atmosphere: 5
Food: 5
Service: 5
thedestroyer “the tech deck dude” 27
Great food, horrible customer service. I can’t ask not even once for an ETA on my food. Just complete rudeness. This Wingstop seems to always run behind on orders and blame customers for their incompetence.
Atmosphere: 4
Food: 5
Service: 1
Miles
“A” for effort and trying but yikes, I guess it is other Wingstop in the city has no issues, even the one by UTEP which is always busy. An hour plus wait for even dine in is ridiculous. Just from observation while waiting for a to go order it’s either underemployment or just poor training on the staff.
Always takes an hour for my food to get ready. Cashiers are rude. Place is dirty.
Atmosphere: 1
Food: 2
Service: 1
Jenny Torres
Please never go never I put in my order online half an hour later food wasn't even ready I was not letting you know the food was going to take this long lost my lunch didn't eat anything and refund couldn't even be made worst experience really time
Atmosphere: 1
Food: 1
Service: 1
Mr Boojoui
This restaurant is notorious for screwing up orders. The owner of this restaurant doesn’t care about its operation. After repeated complaints that went unaddressed, I now go to a different location.
Atmosphere: 2
Food: 4
Service: 1
Andrea Camacho
The girl that hands out the orders to customers should look for a job that makes her happy and won’t make her have a little attitude. Just because you’re busy doesn’t mean you have to be rude making comments “I had already called her name” well speak up. Get better people employees it’s a mess there.
Atmosphere: 1
Service: 1
Sarah
i was waiting for my order for more than 15 minutes, and they forgot my ranch. 2 ranches. this is unacceptable and will be brought to wingstop management’s attention.
Food is good but the wait time is ridiculous. Usually over an hour. Not great service because they all are usually rude.
Atmosphere: 1
Food: 5
Service: 1
it took fourty minutes just to receive fries. they served everyone else with their food immediately except us. and when we asked for a ranch we are told we have to absolutely pay. i love wingstop but this is so
Atmosphere: 3
Food: 2
Service: 1
I was waiting for 45 minutes for my order 6 pieces only!! It's ridiculous!! Please!! Management do something about it!!!!
Atmosphere: 1
Food: 4
Service: 1
Bro,the fries........95% salt. I asked for other ones,same. Its like the guys asked me "do you want some fries with your salt?......"And the wings were salty,and i had original hot,how is that even possible? Didnt even finish my food,had to grab fast food after. Never going to this place
Atmosphere: 3
Food: 1
Service: 2
The restaurant was super busy in the evening and they had about 7 employees working but only one person working the register and I think he was new because he was struggling. Two separate people had to help him the entire time and it was very frustrating because I just wanted to get my order to go and leave but I was waiting forever to get my food as well as several other people in the restaurant. The lady who also took my card had an attitude and was struggling with the card reader but I don’t blame her since it was during the dinner rush. Additionally, they were so busy they messed up my order and gave me extra chicken so that an automatic 5 stars for me. Aside from the horrible service the food was good and I think I just caught the staff on a bad dayParking: The parking was full but I was mostly due to online order pickups, there’s a leg parking lot of you c bar find parking right up front
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Chicken Wings
The tap-to-pay service wasn't working, and the manager did nothing to help and was rude.
Atmosphere: 1
Food: 1
Service: 1
I had placed my order for delivery. Almost 2 hours passed and my dasher was in contact me saying it was busy...totally ok....come to find out my order was given away to the wrong person. Door dash called twice and kept getting hung up on. i recieved notification that my order was cancelled, but was still charged. i called the store and Ashley, a very very rude and unhelpful manager said i would get my money back in 6 days. pretty much didnt care that this was all their fault. whatever...nothing i could do....fast forward 3 days later i find that the pending transaction actually went through and i was charged. i called the store again and i spoke to Heidi Morales (manager) and i gave her my order number and info...she looked it up and Ashley never submitted for a refund. Heidi did and i recieved a confirmation almost instantly. She was very nice and helpful. Total difference from Ashley. Wingstop...im not one for being a karen but she was very rude. I think you should look into her. i read some more 1 star reviews and she has a reputation. Heidi tho...very good representative for customer seevice
Food: 1
Service: 1
This is the best one in town ?
Atmosphere: 5
Food: 5
Service: 5
Great food, horrible customer service. I can’t ask not even once for an ETA on my food. Just complete rudeness. This Wingstop seems to always run behind on orders and blame customers for their incompetence.
Atmosphere: 4
Food: 5
Service: 1
“A” for effort and trying but yikes, I guess it is other Wingstop in the city has no issues, even the one by UTEP which is always busy. An hour plus wait for even dine in is ridiculous. Just from observation while waiting for a to go order it’s either underemployment or just poor training on the staff.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Chicken Wings
Restaurantji Recommends
Always takes an hour for my food to get ready. Cashiers are rude. Place is dirty.
Atmosphere: 1
Food: 2
Service: 1
Please never go never I put in my order online half an hour later food wasn't even ready I was not letting you know the food was going to take this long lost my lunch didn't eat anything and refund couldn't even be made worst experience really time
Atmosphere: 1
Food: 1
Service: 1
This restaurant is notorious for screwing up orders. The owner of this restaurant doesn’t care about its operation. After repeated complaints that went unaddressed, I now go to a different location.
Atmosphere: 2
Food: 4
Service: 1
The girl that hands out the orders to customers should look for a job that makes her happy and won’t make her have a little attitude. Just because you’re busy doesn’t mean you have to be rude making comments “I had already called her name” well speak up. Get better people employees it’s a mess there.
Atmosphere: 1
Service: 1
i was waiting for my order for more than 15 minutes, and they forgot my ranch. 2 ranches. this is unacceptable and will be brought to wingstop management’s attention.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Chicken Wings