Hello? Is anybody working? Food is good when I can get someone to answer at the drive thru.
Update: Still sucks
Atmosphere: 2
Food: 3
Service: 2
Private Information
Gave us California pizzas without avacado and refused to do a refund.
Employee answered the phone with, “what’s up” and expressed no care about our order and refused to put a manager on the phone.
Avoid eating here - if this is how they openly treat customers I can’t imagine what their kitchen looks like.
Atmosphere: 1
Food: 1
Service: 1
Stephen Jirasek
7:06PM 11/09/2024
Tried to go inside(where other people were currently eating) and was gestured at rudely not to come inside and to go around in the drive though.
Same employee that rudely gestured at us was also working the drive through and was very rude here as well. We were asking simple questions only to be met with rude remarks back.
Half the menu was apparently not available.
Tried to order a salad and were told that “salads are closed”
Sounds like the laziest/worst employee award is a blowout no contest.
Atmosphere: 1
Food: 1
Service: 1
Alyson Gonzalez
I stopped in for lunch and Lakenya was a delight. She greeted me quickly and was so friendly and went out of her way to make sure I had a great experience. Fantastic customer service is a dying art, and this woman is a pro!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado Flatbread
Omar Guevara
Ordered on the app for drive thru pick up but system glitched and this location never received our order. Which is no big deal, I wouldn’t have minded waiting longer or gone inside to order. Instead of offering is to place an order, they shut the drive thru window, ignored us, and had to leave for sonic across the street.
Atmosphere: 1
Service: 1
Carol J Garcia
This Schlotzkys in Elgin Tx has really gone down hill...is just horrible now !! Zero ⭐️'s It usta be our Fav. Food tastes like, been sitting under lites, bread is tough, service is so-so & the whole place is dingy inside & out !! So NOT appealing !! YUK No Thank you, won't be going back !!
Atmosphere: 1
Food: 1
Service: 3
Justin
Ayo this review is strictly for the food I got today. Whoever was in the kitchen making my French dip and loaded baked potato soup deserves a bonus/raise. That was by far the best food I've ever had from this restaurant. They actually put the onions on my sandwhich vs in the soup like yall have always done. Kudos to nameless stranger. My reality was brightened today thanks to you
Atmosphere: 4
Food: 5
Service: 4
Karla Garcia
Especially at restaurants and fast food. Orders should be repeated back to customers to make sure they got what we want. Especially when they don’t have a screen so we can check our self
Service: 1
Benjamin Guinness
Horrible the person making izzas needs to be retrained
S Villan
This schlotz, keys in Elgin, is the worst period . The first time they messed up by putting the wrong sauce on the California, avocado chicken Flatbread, and my sandwich was drowning in mustard. they messed up my order the first time and decided to remake my order the next day. The person before me was already done with their food and the person after me already received their food by the time I got my orders back. A total of 40 minutes, the guy in a sweater was dismissive. And rude. The replacement meal was free, but honestly, not even worth it.
I normally live schlotzsky’s, particularly the salad and soup but this location is the worst. The people working there seem to be on a revolving basis where you never see the same one twice. The store is not kept clean….dirt and dead bug in window sills, floor not clean. Doesn’t look like it has been deep cleaned for ages. Yesterday, I decided to try the drive thru for one of my favs - soup and salad. I was asked to wait about 5 minutes and when someone did answer there was no apology for the wait. So I ordered strawberry chicken salad and before I could finish my request was told they had no fixing for salads so we’re not serving them. This was 1:00 in the afternoon. Again, no apology, no offer of something else. This location is seriously hurting the reputation of schlotzsky’s. So sad 😢😢.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Strawberry Chicken Salad
J H
Waited for like 5 minutes to have order taken then over 10 minutes for them to make 1 sandwich with no one else in line. The sandwich wasn't terrible though.
Atmosphere: 1
Food: 4
Service: 1
Celia Fajardo
I’m absolutely disgusted I was drinking my Powerade and I noticed black things in my drink I look at it’s coming from the bottom of the cup. It was my first time at this scholozskys and I will never go back!
Martin Andresen
Tried the new cheese sandwich and the new macaroni and cheese. I didn't like either one of them, but other than that, I've never had a bad meal and the people in the store were fantastic. They took great care of me, helped me out, and I really appreciate that, and it's not their fault. They just had to cook what they were sent. All the other sandwiches i've ever had there are great...
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: The Original, The Original Sandwich
Terri Tremblay
Second time ordering a salad all greens and nothing else !! Bread on sandwich hard to chew ! Never again
Hello? Is anybody working? Food is good when I can get someone to answer at the drive thru.
Update: Still sucks
Atmosphere: 2
Food: 3
Service: 2
Gave us California pizzas without avacado and refused to do a refund.
Employee answered the phone with, “what’s up” and expressed no care about our order and refused to put a manager on the phone.
Avoid eating here - if this is how they openly treat customers I can’t imagine what their kitchen looks like.
Atmosphere: 1
Food: 1
Service: 1
7:06PM 11/09/2024
Tried to go inside(where other people were currently eating) and was gestured at rudely not to come inside and to go around in the drive though.
Same employee that rudely gestured at us was also working the drive through and was very rude here as well. We were asking simple questions only to be met with rude remarks back.
Half the menu was apparently not available.
Tried to order a salad and were told that “salads are closed”
Sounds like the laziest/worst employee award is a blowout no contest.
Atmosphere: 1
Food: 1
Service: 1
I stopped in for lunch and Lakenya was a delight. She greeted me quickly and was so friendly and went out of her way to make sure I had a great experience. Fantastic customer service is a dying art, and this woman is a pro!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado Flatbread
Ordered on the app for drive thru pick up but system glitched and this location never received our order. Which is no big deal, I wouldn’t have minded waiting longer or gone inside to order. Instead of offering is to place an order, they shut the drive thru window, ignored us, and had to leave for sonic across the street.
Atmosphere: 1
Service: 1
This Schlotzkys in Elgin Tx
has really gone down hill...is just horrible now !! Zero ⭐️'s
It usta be our Fav.
Food tastes like, been sitting under lites, bread is tough, service is so-so & the whole place is dingy inside & out !!
So NOT appealing !! YUK
No Thank you, won't be going back !!
Atmosphere: 1
Food: 1
Service: 3
Ayo this review is strictly for the food I got today. Whoever was in the kitchen making my French dip and loaded baked potato soup deserves a bonus/raise. That was by far the best food I've ever had from this restaurant. They actually put the onions on my sandwhich vs in the soup like yall have always done. Kudos to nameless stranger. My reality was brightened today thanks to you
Atmosphere: 4
Food: 5
Service: 4
Especially at restaurants and fast food. Orders should be repeated back to customers to make sure they got what we want. Especially when they don’t have a screen so we can check our self
Service: 1
Horrible the person making izzas needs to be retrained
This schlotz, keys in Elgin, is the worst period . The first time they messed up by putting the wrong sauce on the California, avocado chicken
Flatbread, and my sandwich was drowning in mustard. they messed up my order the first time and decided to remake my order the next day. The person before me was already done with their food and the person after me already received their food by the time I got my orders back. A total of 40 minutes, the guy in a sweater was dismissive. And rude. The replacement meal was free, but honestly, not even worth it.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
I normally live schlotzsky’s, particularly the salad and soup but this location is the worst. The people working there seem to be on a revolving basis where you never see the same one twice. The store is not kept clean….dirt and dead bug in window sills, floor not clean. Doesn’t look like it has been deep cleaned for ages. Yesterday, I decided to try the drive thru for one of my favs - soup and salad. I was asked to wait about 5 minutes and when someone did answer there was no apology for the wait. So I ordered strawberry chicken salad and before I could finish my request was told they had no fixing for salads so we’re not serving them. This was 1:00 in the afternoon. Again, no apology, no offer of something else. This location is seriously hurting the reputation of schlotzsky’s. So sad 😢😢.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Strawberry Chicken Salad
Waited for like 5 minutes to have order taken then over 10 minutes for them to make 1 sandwich with no one else in line. The sandwich wasn't terrible though.
Atmosphere: 1
Food: 4
Service: 1
I’m absolutely disgusted I was drinking my Powerade and I noticed black things in my drink I look at it’s coming from the bottom of the cup. It was my first time at this scholozskys and I will never go back!
Tried the new cheese sandwich and the new macaroni and cheese. I didn't like either one of them, but other than that, I've never had a bad meal and the people in the store were fantastic. They took great care of me, helped me out, and I really appreciate that, and it's not their fault. They just had to cook what they were sent. All the other sandwiches i've ever had there are great...
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: The Original, The Original Sandwich
Second time ordering a salad all greens and nothing else !! Bread on sandwich hard to chew ! Never again
Food: 2
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