Baskin-Robbins

If I can give 0 stars I most definitely would!!! This is the second time in a week where I’ve had an issue placing an order. Coincidentally I’ve tried to place each order between 8-8:30 PM and each time there been an issue. First time they ran out of bananas and this time they never received my order but took my money. Used to love BR but extremely disappointed with my last few experiences.

Atmosphere: 1

Food: 1

Service: 1

I thought I’d be getting what I paid for. I ordered three scoops in a cup. There are three scoops, but definitely tinier than what I’d receive in store. Definitely a ripoff if you choose delivery

Food: 1

Service: 1

I ordered an ice cream cake for my daughter birthday with several days in advanced and when I went to go pick it up I was told that the cake was not made.

NEVER has the icecream needed to make what I want. What's the use of BR, if they're always running out of freaking ice cream. Really defeats the purpose

Atmosphere: 1

Food: 1

Service: 1

Gave me the wrong ice cream pie ... Then told me there's no cookies and cream left .... Can't go inside doors locked sign says drive thru only.... Poor customer service ... Check your order before driving off.

HORRIBLE SERVICE, Crew really mean AND 0 CUSTOMER SERVICE

Atmosphere: 1

Food: 1

Service: 1

Quick and simple. I’ve only had one issue and they remedied it before I left.

Atmosphere: 3

Food: 3

Service: 3

Thank you Crystal for turning my bad experience at Baskin-Robbins to a great one! God bless you

I love going here in the mornings since it actually gives me a place to relax and get away from people who bully me at my school because of depression and anxiety, that stuff. However, when it comes to the days that it's closed, usually just for other students, I think that's kind of stupid? You can just ban them, and also not the entire school like last year. I know there's some employees that are REALLY nice, like one gave me water so I didn't have to leave cause I was waiting for my friend so I could order for both of us. But sometimes I really get pissed off cause we (MINORS) get yelled at and cussed at to leave if we don't have food or a drink. I understand for the other kids, but me and my friend do nothing wrong, infact if I had to, I'd give up my seat for someone else because I know I don't have problems with my legs or back, and I'd rather them sit if they need it than me.

Atmosphere: 3

Food: 4

Service: 1

I love going here in the mornings since it actually gives me a place to relax and get away from people who bully me at my school because of depression and anxiety, that stuff. However, when it comes to the days that it's closed, usually just for other students, I think that's kind of stupid? You can just ban them, and also not the entire school like last year. I know there's some employees that are REALLY nice, like one gave me water so I didn't have to leave cause I was waiting for my friend so I could order for both of us. But sometimes I really get pissed off cause we (MINORS) get yelled at and cussed at to leave if we don't have food or a drink. I understand for the other kids, but me and my friend do nothing wrong, infact if I had to, I'd give up my seat for someone else because I know I don't have problems with my legs or back, and I'd rather them sit if they need it than me.

Atmosphere: 3

Food: 4

Service: 1

I love going here in the mornings since it actually gives me a place to relax and get away from people who bully me at my school because of depression and anxiety, that stuff. However, when it comes to the days that it's closed, usually just for other students, I think that's kind of stupid? You can just ban them, and also not the entire school like last year. I know there's some employees that are REALLY nice, like one gave me water so I didn't have to leave cause I was waiting for my friend so I could order for both of us. But sometimes I really get pissed off cause we (MINORS) get yelled at and cussed at to leave if we don't have food or a drink. I understand for the other kids, but me and my friend do nothing wrong, infact if I had to, I'd give up my seat for someone else because I know I don't have problems with my legs or back, and I'd rather them sit if they need it than me.

Atmosphere: 3

Food: 4

Service: 1

I ordered through the drive-thru today. I had three different orders and the lady repeated them back to me over the speaker. She got it wrong the first time, but I corrected it and she said it completely correctly the second time. I had a single scoop or mint, a double of choc chip, and a single of pink bubblegum. When I got up to the window my order was wrong (she had put two of my ice cream orders in the same cup). When I mentioned it, she made a face and closed the window without saying anything. When she brought it back it I had three single scoops. I went to say something again (because I paid for one to be a double) but she closed the window and walked away before I could. Really rude.

Ordered via Uber eats, ordered their Reese’s sundae, description said 3 scoops, hot fudge peanut butter sauce, crushed Reese’s cups on top. We got 1 scoop with Reese’s pieces thrown on top. $10 each for that. Don’t waste your money with these people. Yet another place where people take zero pride in their jobs, or being an honest establishment. Seems to be the norm lately. At least Uber gave me some $$ back.

This is the 3rd time I have come to pick up orders and they never have orders, the staff is unprofessional

horrible experience and mean employees and managers