Dickey's Barbecue Pit

Probably the worst "BBQ" on the face of the planet. I'm serious. Food sucks, service sucks, prices are outrageous. Do not eat here. Way better options for your money.

Atmosphere: 1

Food: 1

Service: 1

We did an online order to the location of 1320 Chisholm Trail Euless, TX 76039. Our money was taken. Then we found out this certain location was closed down. We both called and emailed customer service hoping for at the very least a store credit so we could get dinner at another location. A month later there was still no response. My husband put a low star review on here. We finally got a response but all they said was some B.S. about emailing them. Like we don't know how to reach out? Like we don't know how to be adults about negative situations instead of b!thing and complaining to anyone who is willing to listen on Google reviews?? If this review gets some made up A.I. response of "Oh we're sorry that we suck. Maybe if you use a brain and actually contact us about what happened we could resolve this for you." Then, Dickey's, you need to check your email. I emailed you on September 3rd 2024 at 7:59pm (central time) under the subject line "Refund Request" Oh and before you throw some more B.S. saying you never got the email, I emailed you again today October 13th, 2024 10:54PM (central time) WITH a screenshot of the first email attached. And yes in fact I did double check to make sure everything was spelled correctly [email protected]
It was the 2nd thing I did after calling you at (833) 940-3274 and giving you a voicemail. So here's another negative review for you to deal with. You should change your email to "Negative Guest Experience." It would actually be more accurate considering of all the 1 stars you have in here. Your email is a joke that one laughs at.
Don't go to Dickey's or you'll be out of $50 just like we did.

Atmosphere: 1

Food: 1

Service: 1

I would give this 0 stars if I could. We ordered it ahead to be delivered at a specific time. The time came and they didn't show up. We had to call them to find out that they were waiting on Uber Eats to come and pick it up, which we were confused by because nowhere on their website did it say that. So we wait 15 minutes and finally just went out and picked it up. Apparently they don't deliver with orders under $200.

The worst part is our food. It was almost cold; the coleslaw was warm, the meat didn't taste good, and our fried okra and French fries were soggy.

Atmosphere: 1

Food: 1

Service: 1

Closed during posted open hours on door

Atmosphere: 1

Food: 1

Service: 1

Ordered food through app and paid. Showed up and the restaurant was closed. Odd since the sign on the door said open every day until 9pm. I showed at 6:15pm. Turn your online ordering off!

Atmosphere: 1

Food: 1

Service: 1

Had an Uber pickup here around 1pm on 8/9/2024 and the place was completely closed. All lights were off. That's messed up that someone was allowed to order Uber Eats and be charged and then the Uber driver goes all the way to the location and it's closed. Lost $10 plus gas on this ride.

Edit: pass is along. Not emailing you. Figure it out in the open.

Service: 1

The location was closed at 5pm on a Wednesday. No indication as to why even though the hours on the door suggested they would be open.

Atmosphere: 1

Food: 1

Service: 1

I came to dine in with my partner but the employees customer service was SO GOD AWFUL, I had to ask to-go. Way to ruin our appetite man.

Atmosphere: 1

Service: 1

Google said open. Drove there. Sign said they should be open. Door was locked. So frustrating.

Great food and service! Tucker helped me decide on the perfect meal!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brisket, Pulled Pork Sandwich

Brisket was really chewy and not that great. Workers were super nice and friendly

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Pulled Pork, Brisket

First being here & ribs was season & very tender. Brisket was tender & very good.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Brisket

Excellent service, food and friendly people. Prices are competitive. We have been long time customers of Dickeys however first time here. We will definitely return.

Atmosphere: 5

Food: 5

Service: 5

I ordered from Dickeys because it was close to my home. I wish I had gone ahead and driven a little further and gotten something decent.An absolute rip off. The portions were small. The quality was poor. The price was ridiculous. I will never buy from Dickeys again.

Atmosphere: 1

Food: 1

Service: 1

Honestly haven’t been to Dickey’s in years. Was really hungry and was like why not. The BBQ still sucks. It was expensive, small portions, and I’ll probably never come back. Another reason to go support your local bbq locations for better food and bigger portions. The best part of the experience was the gentleman behind the counter he was friendly and engaging. You can tell he cares about his job. Again best part of the meal…

Atmosphere: 3

Food: 1

Service: 5