i ordered through the drive thru 4/14 at 9pm. my burger was done incorrectly; i called for a refund and they said they gave it to me correct and hung up. i called again and they continued to decline/disconnect the call. although i was eventually able to get a full refund; i was lied to multiple times in the process about my own experience?? i’m appalled at the service and management.
Atmosphere: 1
Food: 2
Service: 1
Ruchi Mainali
Very bad customer service. They snapped at my boyfriend cause they couldn't understand his accent in the drive thru and were very rude and told us not to order again. I do not recommend this.
Atmosphere: 1
Food: 1
Service: 1
Kushal Gaire
The worst costumer service i ever facedMe and my girlfriend were in a gothruwe order like 2 chicken sandwiches causeWe don’t eat beefAnd they gave me the beef sandwichesI go back and tell themAbout the wrong orderAnd they replyYou don’t come come from next timeAnd if you come here we are not taking your orderSomeone else should order for me!!!!!And I said i am not coming from next time!!@jackintheboxPlease teach your staff to be soft to customersSpecially the lady who speaks at gothruTell her to be polite with costumer.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Dawn Allen
I visited this location on 3/7. I ordered through the mobile app then went inside to pick up my order. Long story short, one of the workers was touching food, then approached register, handed another customer his food, went to the drive through window to deliver an order then returned to the food area. She wasn’t wearing gloves, nor did she wash her hands. I informed her that I wanted a refund because handling food and touching other objects was unsanitary. She told me I needed to cancel the order through the app. I asked her where do I go to do that? She stated that she didn’t know. I asked her to speak to a manager because her attitude and acting like it wasn’t a big deal that she was touching food without gloves or washing her hands. She said she was in charge. I asked for corporate’s number. She said it’s on the door (in a dismissive tone). I snapped a screenshot and texted the number for one of the managers. After speaking to him through text, he said that he would look at the cameras the next day. He also said he would refund my money. As of today I haven’t heard from anyone and money has yet to be refunded. I DO NOT RECOMMEND THIS LOCATION!!!
Atmosphere: 1
Food: 1
Service: 1
IMRAN WALLIANI
No customer service food was not prepared as it was suppose to be won't be going there again very
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Connie Scott (LaboricuaenDFW)
Drive thru orderFood is inexpensive amd good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls
Shawna Betts
Maria was rude didn’t offer any condiments when I asked for manger no manger on dutie then called for when Manger will be there and guess who Maria answered so I asked when manger will be there and I got ohhh not till like 2 or 3 I. AfternoonSo ok what is their name and she hangs up phone I call back several times after and no answer
They will upcharge you! Menu prices differ from actual price!
Service: 1
Jay Woff
Look at this sad portion I got for 5.99 plus tax (just the sandwich)And they had their lobby door locked so I couldn't even go in to ask for another.C'mon do a little better
Atmosphere: 2
Food: 2
Service: 2
John Thompson
Every morning at 4am this jack in the box be close the system is down I be on my way to work they be ride the clock ⏰️ so if you plan to go the this jack in the box good luck they going to say we are close 24 hours whataburger all way welcome 24 hours never have problems with no system
Service has always been bad, tried this place like 5 times in the last couple of years always disappointed. Also there prices are higher then a normal jack in the box.
Atmosphere: 1
Food: 1
Service: 1
Zechariah Morgan
IF I COULD GIVE ZERO STARS I WOULD. THIS LOCATION IS VERY RUDE. IN ADDITION THEY ARE NOT EVEN OPEN 24/7. BUT PROCEED TO LEAVE THE OPEN SIGN ON 24/7. IT RIDICULOUS.
Atmosphere: 1
Food: 1
Service: 1
Nirab Manandhar
Was told only accepting Uber eats orders at 2119.
Atmosphere: 1
Service: 1
Terry Dibble
we don't have Jack in the Box near me where I live and I haven't been to one in years now. I'm staying in the Dallas area for a few days and saw one down the street form me and was hungry so I went to the drive-thru. there were six cars ahead of me. each car took at least 5 minutes at the speaker placing their order. took me nearly 30 minutes just to get my order placed. took a long time just to pay as well after placing my order. when I got my order he handed me the wrong thing. when I finally got my proper order, the fries were already cold and soggy. The egg rolls were hot and delicious. The sourdough burger I got was just okay.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Egg Rolls
Adriana Mendez
I just called 10 times trying to get a hold of the manager. The phone was not answered 6 out of the 10 times I called. 2 times I was able to get someone on the phone but as soon as I asked for a manager they hung up on me. The other two times, they proceeded to ask me why I needed a manager. I told them, I wanted to report a labor violation. They hung up on me both times. I called Friday 8/18/23 between 2:50 pm and 3:05 pm. Whoever works this shift and answered the phone is very unprofessional and needs to be fired.
i ordered through the drive thru 4/14 at 9pm. my burger was done incorrectly; i called for a refund and they said they gave it to me correct and hung up. i called again and they continued to decline/disconnect the call. although i was eventually able to get a full refund; i was lied to multiple times in the process about my own experience?? i’m appalled at the service and management.
Atmosphere: 1
Food: 2
Service: 1
Very bad customer service. They snapped at my boyfriend cause they couldn't understand his accent in the drive thru and were very rude and told us not to order again. I do not recommend this.
Atmosphere: 1
Food: 1
Service: 1
The worst costumer service i ever facedMe and my girlfriend were in a gothruwe order like 2 chicken sandwiches causeWe don’t eat beefAnd they gave me the beef sandwichesI go back and tell themAbout the wrong orderAnd they replyYou don’t come come from next timeAnd if you come here we are not taking your orderSomeone else should order for me!!!!!And I said i am not coming from next time!!@jackintheboxPlease teach your staff to be soft to customersSpecially the lady who speaks at gothruTell her to be polite with costumer.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
I visited this location on 3/7. I ordered through the mobile app then went inside to pick up my order. Long story short, one of the workers was touching food, then approached register, handed another customer his food, went to the drive through window to deliver an order then returned to the food area. She wasn’t wearing gloves, nor did she wash her hands. I informed her that I wanted a refund because handling food and touching other objects was unsanitary. She told me I needed to cancel the order through the app. I asked her where do I go to do that? She stated that she didn’t know. I asked her to speak to a manager because her attitude and acting like it wasn’t a big deal that she was touching food without gloves or washing her hands. She said she was in charge. I asked for corporate’s number. She said it’s on the door (in a dismissive tone). I snapped a screenshot and texted the number for one of the managers. After speaking to him through text, he said that he would look at the cameras the next day. He also said he would refund my money. As of today I haven’t heard from anyone and money has yet to be refunded. I DO NOT RECOMMEND THIS LOCATION!!!
Atmosphere: 1
Food: 1
Service: 1
No customer service food was not prepared as it was suppose to be won't be going there again very
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Drive thru orderFood is inexpensive amd good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls
Maria was rude didn’t offer any condiments when I asked for manger no manger on dutie then called for when Manger will be there and guess who Maria answered so I asked when manger will be there and I got ohhh not till like 2 or 3 I. AfternoonSo ok what is their name and she hangs up phone I call back several times after and no answer
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ultimate Cheeseburger, Chicken Sandwich
They will upcharge you! Menu prices differ from actual price!
Service: 1
Look at this sad portion I got for 5.99 plus tax (just the sandwich)And they had their lobby door locked so I couldn't even go in to ask for another.C'mon do a little better
Atmosphere: 2
Food: 2
Service: 2
Every morning at 4am this jack in the box be close the system is down I be on my way to work they be ride the clock ⏰️ so if you plan to go the this jack in the box good luck they going to say we are close 24 hours whataburger all way welcome 24 hours never have problems with no system
Restaurantji Recommends
Service has always been bad, tried this place like 5 times in the last couple of years always disappointed. Also there prices are higher then a normal jack in the box.
Atmosphere: 1
Food: 1
Service: 1
IF I COULD GIVE ZERO STARS I WOULD. THIS LOCATION IS VERY RUDE. IN ADDITION THEY ARE NOT EVEN OPEN 24/7. BUT PROCEED TO LEAVE THE OPEN SIGN ON 24/7. IT RIDICULOUS.
Atmosphere: 1
Food: 1
Service: 1
Was told only accepting Uber eats orders at 2119.
Atmosphere: 1
Service: 1
we don't have Jack in the Box near me where I live and I haven't been to one in years now. I'm staying in the Dallas area for a few days and saw one down the street form me and was hungry so I went to the drive-thru. there were six cars ahead of me. each car took at least 5 minutes at the speaker placing their order. took me nearly 30 minutes just to get my order placed. took a long time just to pay as well after placing my order. when I got my order he handed me the wrong thing. when I finally got my proper order, the fries were already cold and soggy. The egg rolls were hot and delicious. The sourdough burger I got was just okay.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Egg Rolls
I just called 10 times trying to get a hold of the manager. The phone was not answered 6 out of the 10 times I called. 2 times I was able to get someone on the phone but as soon as I asked for a manager they hung up on me. The other two times, they proceeded to ask me why I needed a manager. I told them, I wanted to report a labor violation. They hung up on me both times. I called Friday 8/18/23 between 2:50 pm and 3:05 pm. Whoever works this shift and answered the phone is very unprofessional and needs to be fired.
Atmosphere: 1
Food: 1
Service: 1