I love Potbelly. However, I ordered the chicken pot pie soup for a group and opened up a bucket of barely warm soup and no pot pie pieces.
I've ordered this on occasion from other locations and received piping hot soup. I'm disappointed because we have a small event so it's too late to request another order and drive all the way back out there to pick it up. My microwave is being used several times over for a quality control oversight.
Food: 3
Jessica Ramirez
Super friendly staff and of course always clean. Love going here and getting exactly what I'm craving, always nice when they are so kind
There's a sweet black lady who's one of the funnest workers I've ever met and she always makes sure the order is right if your there sometimes even triple checking
Atmosphere: 5
Food: 5
Service: 5
Zulu
Anthony was amazing and I’ll be coming back
Atmosphere: 5
Food: 5
Service: 5
Matthew Giordano
I go to a lot of sandwich shops. I can literally say I've been to almost every Potbelly in the DFW area. For that matter, I've also been to Jimmy John's and to Jersey Mikes. I do a lot of service calls for all these chains. I will have to say that, for the most part, I was a Jersey Mike's person. That changed today. Ashley(the GM) and the crew made changed my mind. The sub I got here was the best I have had since Publix (for those who are uninitiated lookem up when in Florida) Shout out to Reilly ( she was the one to make the sandwich), and the place is always emaculate. Very clean, very friendly. I have never seen trash or an item out of place. I live about 30 minutes away, but I will bring my family here just for the quality of service and food. This is the top store in DFW, in my opinion.
They need better customer service here. Been going here since this location opened. I also work in customer service and I'd never act this way to a customer that wasn't being unruly. The black lady that helped us with the toppings kept saying "What?" after each question she asked and my response. I was speaking plainly and clearly and definitely with enough volume. There was only one other customer in there so it wasn't noisy. It was every single question, I'd answer her, then she'd say "What?" in not a mean but definitely not nice manner. She did the same to my brother who was with me. Then as I was paying for mine, I asked for a cup for water. The younger Hispanic (?) lady didn't hand me anything. I asked a second time but she still never gave it to me. My brother paid for his and we left. We were gonna eat there but decided against it, which was disappointing because I was ready to sit down and eat. Please, talk to your employees about their lack of good service or hire people that do good. Just this experience has me rethinking coming back to this location.
Atmosphere: 4
Food: 4
Service: 2
Holly Psifidis
The food always smacks
Atmosphere: 5
Food: 5
Service: 5
Candii Rainey
Aj was so energetic! Love how he demonstrates great customer service. It’s refreshing to see team members excited about working !!
Atmosphere: 5
Food: 5
Service: 5
Can Lasha
Aj was so energetic! Love how he demonstrates great customer service. It’s refreshing to see team members excited about working !!
Atmosphere: 5
Food: 5
Service: 5
dee Dee
Terrible customer service. blonde heavier lady put cheese on my sandwich and when I asked for no cheese she said “I ALREADY PUT CHEESE SO THATS WHATS ON IT” never going back would not recommend. This is after I went the first time in years. Do not go to potbelly on Glade road!
Lady making the sandwich was rude and put jalapeños on my sandwich some reason…
Atmosphere: 3
Food: 3
Service: 3
Kelly McKinnon
I had a friend of mine suggest Potbelly to me and I haven’t turned back since. The staff is so nice. my sandwiches have always been done correctly and amazingly delicious.
Parking: This location is easy to enter and exit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pot Pie Soup, Potbelly Whole Pickle, Roast Beef
Jocelyn Ph
Staff was curt, and passive aggressive.I asked for light cucumber and with a stern voice, the lady told me “who doesn’t like cucumber?”The person I was with was borderline snapped at, the same lady told him to start from the top with his choices of veggies.“Good vibe, great sandwich!”Mmmm a bit much of false advertisement for this location. If all the staff are of a certain group with an attitude, this is what you get.
Atmosphere: 1
Food: 3
Service: 1
Van Garcia
Way OVER PRICED Garbage ...Avoid At All
Atmosphere: 1
Food: 1
Service: 1
Kyle Kenerley
Simple lunches for pick up or dine in are great. The service is quick and the sandwich is good. Just what I would expect from a Potbellies.
I love Potbelly. However, I ordered the chicken pot pie soup for a group and opened up a bucket of barely warm soup and no pot pie pieces.
I've ordered this on occasion from other locations and received piping hot soup. I'm disappointed because we have a small event so it's too late to request another order and drive all the way back out there to pick it up. My microwave is being used several times over for a quality control oversight.
Food: 3
Super friendly staff and of course always clean. Love going here and getting exactly what I'm craving, always nice when they are so kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian, Chocolate Brownie Cookie
There's a sweet black lady who's one of the funnest workers I've ever met and she always makes sure the order is right if your there sometimes even triple checking
Atmosphere: 5
Food: 5
Service: 5
Anthony was amazing and I’ll be coming back
Atmosphere: 5
Food: 5
Service: 5
I go to a lot of sandwich shops. I can literally say I've been to almost every Potbelly in the DFW area. For that matter, I've also been to Jimmy John's and to Jersey Mikes.
I do a lot of service calls for all these chains.
I will have to say that, for the most part, I was a Jersey Mike's person.
That changed today.
Ashley(the GM) and the crew made changed my mind.
The sub I got here was the best I have had since Publix (for those who are uninitiated lookem up when in Florida)
Shout out to Reilly ( she was the one to make the sandwich), and the place is always emaculate.
Very clean, very friendly. I have never seen trash or an item out of place. I live about 30 minutes away, but I will bring my family here just for the quality of service and food.
This is the top store in DFW, in my opinion.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Club, Potbelly Whole Pickle
They need better customer service here. Been going here since this location opened. I also work in customer service and I'd never act this way to a customer that wasn't being unruly. The black lady that helped us with the toppings kept saying "What?" after each question she asked and my response. I was speaking plainly and clearly and definitely with enough volume. There was only one other customer in there so it wasn't noisy. It was every single question, I'd answer her, then she'd say "What?" in not a mean but definitely not nice manner. She did the same to my brother who was with me. Then as I was paying for mine, I asked for a cup for water. The younger Hispanic (?) lady didn't hand me anything. I asked a second time but she still never gave it to me. My brother paid for his and we left. We were gonna eat there but decided against it, which was disappointing because I was ready to sit down and eat. Please, talk to your employees about their lack of good service or hire people that do good. Just this experience has me rethinking coming back to this location.
Atmosphere: 4
Food: 4
Service: 2
The food always smacks
Atmosphere: 5
Food: 5
Service: 5
Aj was so energetic! Love how he demonstrates great customer service. It’s refreshing to see team members excited about working !!
Atmosphere: 5
Food: 5
Service: 5
Aj was so energetic! Love how he demonstrates great customer service. It’s refreshing to see team members excited about working !!
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. blonde heavier lady put cheese on my sandwich and when I asked for no cheese she said “I ALREADY PUT CHEESE SO THATS WHATS ON IT” never going back would not recommend. This is after I went the first time in years. Do not go to potbelly on Glade road!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Lady making the sandwich was rude and put jalapeños on my sandwich some reason…
Atmosphere: 3
Food: 3
Service: 3
I had a friend of mine suggest Potbelly to me and I haven’t turned back since. The staff is so nice. my sandwiches have always been done correctly and amazingly delicious.
Parking: This location is easy to enter and exit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pot Pie Soup, Potbelly Whole Pickle, Roast Beef
Staff was curt, and passive aggressive.I asked for light cucumber and with a stern voice, the lady told me “who doesn’t like cucumber?”The person I was with was borderline snapped at, the same lady told him to start from the top with his choices of veggies.“Good vibe, great sandwich!”Mmmm a bit much of false advertisement for this location. If all the staff are of a certain group with an attitude, this is what you get.
Atmosphere: 1
Food: 3
Service: 1
Way OVER PRICED Garbage ...Avoid At All
Atmosphere: 1
Food: 1
Service: 1
Simple lunches for pick up or dine in are great. The service is quick and the sandwich is good. Just what I would expect from a Potbellies.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Roast Beef, Turkey Club
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