This piece of plastic was inside my sausage cheddar sandwich!!
Atmosphere: 5
Food: 1
Service: 5
Ahmed Khalil
Dear Starbuck Team,
I'm writing to express my disappointment with a recent experience at your drive-thru. This was the second time I ordered fresh black coffee and received a cup that tasted extremely burnt and unpleasant. When I politely addressed it with the staff, I was told, “It is fresh and it is good,” without any attempt to understand my concern.
Unfortunately, I had to discard the coffee both times, which not only wasted my money but left me very dissatisfied with your service. I would appreciate it if you could look into this issue and ensure better quality control going forward. I truly want to continue enjoying your coffee, but consistency and care are key.
Thank you for taking the time to hear my feedback.
Atmosphere: 1
Food: 1
Service: 1
Daniel Hanna
Very nice Starbucks and they had great service
Atmosphere: 5
Food: 5
Service: 5
Brittany Skinner
The drink quality is always top notch and Anastasia is super nice and helpful!! Love comming to this location!
Atmosphere: 5
Food: 5
Service: 5
Reagan Hutto
this is the only location ill ever go to. they always get it right and the baristas are very friendly and attentive! this crew rocks especially anastasia, virginia, and hannah.
Atmosphere: 5
Food: 5
Service: 5
Adam Green
This location is busy and usually not staffed for it. Ordered online so I didn't have to wait, but ended up having to wait. At the pickup area 2 of the 3 drinks were sitting there. I stood there for 5 minutes with employees ignoring me the entire time as they were flying around making drinks. I finally stopped someone to ask where my other drink was and was given an excuse the online didn't print up first (strange since the other 2 drinks were done). No apologies just asked name and said it was getting made now. Drinks can be inconsistent as well.
Atmosphere: 2
Food: 4
Service: 2
Denisse Marrero
I order my special drink as usual and the barista at the drive thru was rude, I felt like she was not listening what is was telling her and her tone of voice, since like she was aggravated, when I got to the drive thru I explain to her that I felt she was being rude and then she went nonstop talking addressing her point. I believe as a barista you need to be an active listener and addressed the customer needs, no questions ask. Never had someone going back and forward proving her point. Rudeness all the way.
Service: 2
Abroad Travel
Starbucks - (Glade & 121) Euless
Each location and interior design is different.
This location is right off 121 Highway and Glade Road, next to Chipotle and Prosperity Bank. It’s near Lowe’s. This Starbucks offers good amount of parking.
I spent about 5+ hours here, getting some work done. Bev, was one of my baristas and she’s worked for Starbucks 15 years and meeting her was such a pleasure. She was very friendly, relatable and accommodating. She radiates exactly how Starbucks should be.
I asked if I could get a refill in a For Here Mug. I appreciated her response. “I love drinking hot beverages from our mugs, because the taste is so much richer in ceramic mugs.”
I also ordered Starbucks New, “Jalapeño Chicken Pocket.” I asked Bev, if I can get the Jalapeño Chicken Pocket in a For Here Plate and she answered, “Yes, of course you can.”
Later, Bev, came over and engaged me in more friendly conversation and asked me, “Would you like water or anything else while I’m here?” I answered, “Thank you, Grande water please.”
While sitting here and getting work done, I noticed a customer accidentally dropped and spilled their specialty drink. The staff here are so kind and understanding of each individual customer needs. They offered to redo entire drink at no additional cost. Another barista quickly cleaned up the spill, to make sure it wouldn’t become a hazard for customers.
This location is very popular in the morning and Drive Thru does get long. The wait is totally worth it because you get to meet friendly staff who greet you, wish you a great day, and the baristas work efficiently to keep Drive Thru flowing smoothly.
Another option to long wait at Drive Thru is to come inside. You will also be greeted and your order will be served promptly. Most customers that came inside, I observed, waited less than ten minutes for their To-Go and For-Here orders.
Overall I recommend for you to stop by this location and enjoy your visit. They also offer roofed patio seating.
For more great content visit YouTube.com/@AbroadTravel
Atmosphere: 5
Food: 5
Service: 5
Jackie C
Ordered pickup. The order was accurate and ready only a few minutes after the time the app quoted me, so overall pleased.
Atmosphere: 5
Food: 5
Service: 5
Craig Lewis
This is our go to place for coffee. Great customer service. Clean dinning room and restrooms.
The WONDERFUL girly at the window was the best!!! From my Customer service, to going above and beyond in helpful me with the money, to her just being patient with me - THANK YOU!! Had the best experience everrrr.
Atmosphere: 5
Food: 5
Service: 5
Mar Dueñas
Drink was delicious 😋
Atmosphere: 4
Food: 5
Service: 5
Alejandro Chacin
Kayla was super good with me! Excellent service
Atmosphere: 5
Food: 5
Service: 5
Jeremy Rawlings
I made it in there 1 min before close and they still took my order.
Atmosphere: 5
Service: 5
Andrea Calleros
This store has gotten much better on getting orders out quicker! Keep up the great work! It doesn’t go unnoticed.
This piece of plastic was inside my sausage cheddar sandwich!!
Atmosphere: 5
Food: 1
Service: 5
Dear Starbuck Team,
I'm writing to express my disappointment with a recent experience at your drive-thru. This was the second time I ordered fresh black coffee and received a cup that tasted extremely burnt and unpleasant. When I politely addressed it with the staff, I was told, “It is fresh and it is good,” without any attempt to understand my concern.
Unfortunately, I had to discard the coffee both times, which not only wasted my money but left me very dissatisfied with your service. I would appreciate it if you could look into this issue and ensure better quality control going forward. I truly want to continue enjoying your coffee, but consistency and care are key.
Thank you for taking the time to hear my feedback.
Atmosphere: 1
Food: 1
Service: 1
Very nice Starbucks and they had great service
Atmosphere: 5
Food: 5
Service: 5
The drink quality is always top notch and Anastasia is super nice and helpful!!
Love comming to this location!
Atmosphere: 5
Food: 5
Service: 5
this is the only location ill ever go to. they always get it right and the baristas are very friendly and attentive! this crew rocks especially anastasia, virginia, and hannah.
Atmosphere: 5
Food: 5
Service: 5
This location is busy and usually not staffed for it. Ordered online so I didn't have to wait, but ended up having to wait. At the pickup area 2 of the 3 drinks were sitting there. I stood there for 5 minutes with employees ignoring me the entire time as they were flying around making drinks. I finally stopped someone to ask where my other drink was and was given an excuse the online didn't print up first (strange since the other 2 drinks were done). No apologies just asked name and said it was getting made now. Drinks can be inconsistent as well.
Atmosphere: 2
Food: 4
Service: 2
I order my special drink as usual and the barista at the drive thru was rude, I felt like she was not listening what is was telling her and her tone of voice, since like she was aggravated, when I got to the drive thru I explain to her that I felt she was being rude and then she went nonstop talking addressing her point. I believe as a barista you need to be an active listener and addressed the customer needs, no questions ask. Never had someone going back and forward proving her point. Rudeness all the way.
Service: 2
Starbucks - (Glade & 121) Euless
Each location and interior design is different.
This location is right off 121 Highway and Glade Road, next to Chipotle and Prosperity Bank. It’s near Lowe’s. This Starbucks offers good amount of parking.
I spent about 5+ hours here, getting some work done. Bev, was one of my baristas and she’s worked for Starbucks 15 years and meeting her was such a pleasure. She was very friendly, relatable and accommodating. She radiates exactly how Starbucks should be.
I asked if I could get a refill in a For Here Mug. I appreciated her response. “I love drinking hot beverages from our mugs, because the taste is so much richer in ceramic mugs.”
I also ordered Starbucks New, “Jalapeño Chicken Pocket.” I asked Bev, if I can get the Jalapeño Chicken Pocket in a For Here Plate and she answered, “Yes, of course you can.”
Later, Bev, came over and engaged me in more friendly conversation and asked me, “Would you like water or anything else while I’m here?” I answered, “Thank you, Grande water please.”
While sitting here and getting work done, I noticed a customer accidentally dropped and spilled their specialty drink. The staff here are so kind and understanding of each individual customer needs. They offered to redo entire drink at no additional cost. Another barista quickly cleaned up the spill, to make sure it wouldn’t become a hazard for customers.
This location is very popular in the morning and Drive Thru does get long. The wait is totally worth it because you get to meet friendly staff who greet you, wish you a great day, and the baristas work efficiently to keep Drive Thru flowing smoothly.
Another option to long wait at Drive Thru is to come inside. You will also be greeted and your order will be served promptly. Most customers that came inside, I observed, waited less than ten minutes for their To-Go and For-Here orders.
Overall I recommend for you to stop by this location and enjoy your visit. They also offer roofed patio seating.
For more great content visit YouTube.com/@AbroadTravel
Atmosphere: 5
Food: 5
Service: 5
Ordered pickup. The order was accurate and ready only a few minutes after the time the app quoted me, so overall pleased.
Atmosphere: 5
Food: 5
Service: 5
This is our go to place for coffee. Great customer service. Clean dinning room and restrooms.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
The WONDERFUL girly at the window was the best!!! From my Customer service, to going above and beyond in helpful me with the money, to her just being patient with me - THANK YOU!! Had the best experience everrrr.
Atmosphere: 5
Food: 5
Service: 5
Drink was delicious 😋
Atmosphere: 4
Food: 5
Service: 5
Kayla was super good with me! Excellent service
Atmosphere: 5
Food: 5
Service: 5
I made it in there 1 min before close and they still took my order.
Atmosphere: 5
Service: 5
This store has gotten much better on getting orders out quicker! Keep up the great work! It doesn’t go unnoticed.
Atmosphere: 5
Food: 5
Service: 5
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