Unfortunately, this was disappointing. Whenever my mother-in-law comes to visit, we love exploring new coffee places and we had high expectations.
The young man who helped us was kind and polite, and this is definitely not his fault? it’s the café’s policies. However, the coffee itself was a huge letdown. It tasted like plain sugar water, with absolutely no coffee flavor.
When we mentioned that we didn’t like the coffee, he acted as if he called the manager and then came back to tell us that a refund was not possible. In the end, we paid $20 for coffee that was not drinkable, which honestly felt like throwing money away.
Experiences like this are frustrating, especially when you’re not paying $5—you’re paying close to $20 expecting quality and a good coffee experience. Sadly, that was not the case.
I hope the café reconsiders both the quality of their drinks and how situations like this are handled with customers.
You Jin Cho
This place used to be my go to place for latte; however, the service and coffee have not been the best over the past couple of months. I ordered a hot latte but it came a bit warmer than room temperature. When I asked for what they could do, the lady offered she can either microwave quickly(hmmm....microwave for a $7 coffee?!) or she will have to make a new coffee(with less preferable tone for the later option). While one of the lady was microwaving my coffee, I heard two employees talking behind about my request in the kitchen, which made me feel unpleasant. Overall, I still like this place but the quality of coffee and service don't feel the same as before.
Atmosphere: 4
Food: 3
Service: 3
Dalton
Really relaxing environment and great service. Girls behind the counter were very nice. Will go again for sure!
Atmosphere: 5
Food: 5
Service: 5
Mariah Burch
I ordered a butter pecan iced latte and it was absolutely disgusting. It was one of the worst coffees I have ever ordered, the butter pecan flavor tastes like medicine and the coffee was weak. It tasted like I was drinking old drip coffee, not even espresso. Also I ordered this for pickup on DoorDash and was given a hot coffee first. Apparently the picture of an iced latte for your hot coffee is my fault. They did remake it but should probably straighten out there photos used on DoorDash. Wont be returning
Food: 1
Service: 3
Samantha Givez
LOVE this place. Honestly they have the best coffee in all of DFW (trust me , I've gone everywhere) the atmosphere is friendly and relaxing and I've met some really great people here
Atmosphere: 5
Food: 5
Service: 5
Mark Corrigan
Jake is a baller! Amazing customer service — you can tell he really cares about coffee and takes pride in delivering a great experience for the customer! Super cool spot!
Atmosphere: 5
Food: 5
Service: 5
Alan Beaubien
Great coffee shop best bagels in DFW complements of the Bagel Lady!!!
Atmosphere: 5
Food: 5
Service: 5
LeVida Stephenson
Service and ambiance was great but the food is subpar. I had a bagel and a matcha. The matcha taste store-bought, even though it was made right in front of me. The bagel I'm sure was store-bought, toasted but still cold in the middle. To add insult to injury, they charge extra for the cream but you have to put it on yourself.
Atmosphere: 5
Food: 1
Service: 5
Sydney
Great coffee, cookies, and ice cream. I had a great experience here and loved the vibes, service, and food . Recommend going here
Good coffee. Wife enjoyed the Bourbon Vanilla Bean ice cream 🍨. The employee, while I wish I remembered his name was exceptional - personable and friendly - a true asset to the establishment!
Atmosphere: 4
Food: 5
Service: 5
Carolina Vaughn
Unfortunately I did not glance long enough at the reviews and website to see that they don’t offer decaf, but I had a lovely London Fog (a little less caffeine). The barista made a beautiful leaf on my London fog.
Atmosphere: 3
Food: 5
Service: 3
Debbie Sewell
Had the caramel crack ice cream and it was delicious. Friends had the affogato and loved it. The guy who scooped and served was super nice.
Atmosphere: 5
Food: 5
Service: 5
Phil Anderton
My absolute favorite place to drink good coffee and have conversations; with friends or complete strangers. The environment is so inviting, and the staff is incredible.
Atmosphere: 5
Food: 5
Service: 5
Franck Cushner (Money in the Bank)
Coffee shop is out of drip coffee? I see the machine behind you? Why won't you brew some?
very welcoming! Great coffee!,
Our Proof experience at Cream & Sugar
Unfortunately, this was disappointing.
Whenever my mother-in-law comes to visit, we love exploring new coffee places and we had high expectations.
The young man who helped us was kind and polite, and this is definitely not his fault? it’s the café’s policies. However, the coffee itself was a huge letdown. It tasted like plain sugar water, with absolutely no coffee flavor.
When we mentioned that we didn’t like the coffee, he acted as if he called the manager and then came back to tell us that a refund was not possible. In the end, we paid $20 for coffee that was not drinkable, which honestly felt like throwing money away.
Experiences like this are frustrating, especially when you’re not paying $5—you’re paying close to $20 expecting quality and a good coffee experience. Sadly, that was not the case.
I hope the café reconsiders both the quality of their drinks and how situations like this are handled with customers.
This place used to be my go to place for latte; however, the service and coffee have not been the best over the past couple of months. I ordered a hot latte but it came a bit warmer than room temperature. When I asked for what they could do, the lady offered she can either microwave quickly(hmmm....microwave for a $7 coffee?!) or she will have to make a new coffee(with less preferable tone for the later option). While one of the lady was microwaving my coffee, I heard two employees talking behind about my request in the kitchen, which made me feel unpleasant. Overall, I still like this place but the quality of coffee and service don't feel the same as before.
Atmosphere: 4
Food: 3
Service: 3
Really relaxing environment and great service. Girls behind the counter were very nice. Will go again for sure!
Atmosphere: 5
Food: 5
Service: 5
I ordered a butter pecan iced latte and it was absolutely disgusting. It was one of the worst coffees I have ever ordered, the butter pecan flavor tastes like medicine and the coffee was weak. It tasted like I was drinking old drip coffee, not even espresso. Also I ordered this for pickup on DoorDash and was given a hot coffee first. Apparently the picture of an iced latte for your hot coffee is my fault. They did remake it but should probably straighten out there photos used on DoorDash. Wont be returning
Food: 1
Service: 3
LOVE this place. Honestly they have the best coffee in all of DFW (trust me , I've gone everywhere) the atmosphere is friendly and relaxing and I've met some really great people here
Atmosphere: 5
Food: 5
Service: 5
Jake is a baller! Amazing customer service — you can tell he really cares about coffee and takes pride in delivering a great experience for the customer! Super cool spot!
Atmosphere: 5
Food: 5
Service: 5
Great coffee shop best bagels in DFW complements of the Bagel Lady!!!
Atmosphere: 5
Food: 5
Service: 5
Service and ambiance was great but the food is subpar. I had a bagel and a matcha. The matcha taste store-bought, even though it was made right in front of me. The bagel I'm sure was store-bought, toasted but still cold in the middle. To add insult to injury, they charge extra for the cream but you have to put it on yourself.
Atmosphere: 5
Food: 1
Service: 5
Great coffee, cookies, and ice cream. I had a great experience here and loved the vibes, service, and food . Recommend going here
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good coffee. Wife enjoyed the Bourbon Vanilla Bean ice cream 🍨. The employee, while I wish I remembered his name was exceptional - personable and friendly - a true asset to the establishment!
Atmosphere: 4
Food: 5
Service: 5
Unfortunately I did not glance long enough at the reviews and website to see that they don’t offer decaf, but I had a lovely London Fog (a little less caffeine). The barista made a beautiful leaf on my London fog.
Atmosphere: 3
Food: 5
Service: 3
Had the caramel crack ice cream and it was delicious.
Friends had the affogato and loved it.
The guy who scooped and served was super nice.
Atmosphere: 5
Food: 5
Service: 5
My absolute favorite place to drink good coffee and have conversations; with friends or complete strangers. The environment is so inviting, and the staff is incredible.
Atmosphere: 5
Food: 5
Service: 5
Coffee shop is out of drip coffee? I see the machine behind you? Why won't you brew some?
Atmosphere: 4
Food: 1
Service: 1
Loading...