Sometimes these chains are hit or miss but this Jersey Mike’s is the standard, the team is great and food is always good. I made a mistake and ordered to Rockwall Jersey Mikes and the team at Fate helped me get it corrected and made it work out for me. They didn’t have to do any of that because it was my fault but I greatly appreciate it and I’m glad I live down the road because I will be back repeatedly!
Lesley Max
This has to be THE friendliest staff I have ever come across! Every time I come to this location, the staff is always amazing, food is ALWAYS on point, and the place is so clean!!!! Way to go FATE- jersey mikes!! You guys are rocking it!!
Jwana McNeal
recently visited your establishment Jersey Mike off interstate 30 in Fate, TX to order a sandwich and was extremely disappointed with the lack of sanitary practices and poor customer service. The staff placed my bread directly on the bare counter, which was covered in oil and vinegar residue—something I specifically asked to avoid for both cleanliness and personal preference.
When I politely requested that my sandwich be prepared on the paper, both the young male and female employees began to argue with me instead of correcting the issue. Their attitude was dismissive and disrespectful. To make matters worse, the manager stood by without intervening or addressing the situation.
This kind of behavior is completely unacceptable. Food should be handled with proper hygiene, and customers should be treated with basic respect. It’s clear the staff lacks proper training in both customer service and food safety.
I will not return to this location and cannot recommend it to others. I also plan to file a formal complaint with the Better Business Bureau to report these concerns.
Ashley Pryor
100% horrible customer service! They started making the wrong thing and when they were corrected, they decided to start talking smack amongst themselves. We left and will not return to a place that can't own up to a mistake and be professional. Instead, they want to just run their mouth.
JK Ing
Why are they playing Head Banger music and way too loud? I have eaten in there about 2 dozen times since they have opened this location thinking it might have changed at some point. There’s families in there with little kids, yet it’s like a rave party in Dallas. This is the only Jersey Mike’s location that does this crap.
Mike Wagner
My son was the only one to eat at JERSEY MIKE'S FATE TEXAS HE GOT SICK WENT TO EMERGENCY ROOM HE HAD FOOD POISONING. THANK GOODNESS NONE OF THE REST OF THE FAMILY ATE THERE. BE CAREFUL EATING HERE. HORRIBLY SICK I called the manager that told me to call him. No resolution. Atleast he said sorry. But that was all. No real concern on making it right. Minimum should get a refund. But he didn't even offer any resolution. Avoid this place like the plague
Nikky Felder
Our food from this location is always prepared perfectly. Sandwiches have more then enough meat on them and taste wonderful. I had the Mikes Philly and honestly it was better then most of the so called Philly cheesesteak places here in DFW...
Rondey Callahan
The best sandwich shop.
Dawn Rodriguez
Love the one in Fate Texas.
Hannah Henderson
We did an online order, one of our sandwich’s was a bacon chicken ranch. On that we customized it to have extra bacon - the sandwich came without bacon(at all) AND didn’t have ranch either. We have reached out to corporate and are still waiting on their response for some kind of credit/refund. This is something we have NEVER had problems with the Rockwall location and we will probably be keeping our business back there even though it’s a further drive now since our move.
My first time trying Jersey Mike’s, and it was so delicious! Most importantly, I received very friendly service. 10/10 🤎🤎🫶🏽
Mandeep Singh
I bought 3 Giant subs. And they made it wrong, so when i took it back. They refused to fix it and never got my money back or subs. I had to trash the subs bcz i couldn't eat it. Make sure to buy and check your subs bcz they will con you and rip your off your money
Lacey Zuretti
I’ve frequented this location many times since they opened, and the staff are 5-star worthy every time. Shout out to the weekday lunch crew! ☺️
Everyone in the store is always very friendly and they know how to move with a sense of urgency. Food quality is always consistent and delicious. Really happy to have a Jersey Mike’s option here in Fate!
KingSloth 22
The guys that work at this location are so much fun. The food as usual with any Jersey Mike's location that I've been to was amazing. This location specifically was cleaner than most I've been to. The staff likes to joke around in a friendly manner with the customers and due to them I've been back to this spot probably a good 15 times in the past 3 months. Parking was super quick and easy. 10/10 in my book. I'll definitely be going back here.
Sometimes these chains are hit or miss but this Jersey Mike’s is the standard, the team is great and food is always good. I made a mistake and ordered to Rockwall Jersey Mikes and the team at Fate helped me get it corrected and made it work out for me. They didn’t have to do any of that because it was my fault but I greatly appreciate it and I’m glad I live down the road because I will be back repeatedly!
This has to be THE friendliest staff I have ever come across! Every time I come to this location, the staff is always amazing, food is ALWAYS on point, and the place is so clean!!!! Way to go FATE- jersey mikes!! You guys are rocking it!!
recently visited your establishment Jersey Mike off interstate 30 in Fate, TX to order a sandwich and was extremely disappointed with the lack of sanitary practices and poor customer service. The staff placed my bread directly on the bare counter, which was covered in oil and vinegar residue—something I specifically asked to avoid for both cleanliness and personal preference.
When I politely requested that my sandwich be prepared on the paper, both the young male and female employees began to argue with me instead of correcting the issue. Their attitude was dismissive and disrespectful. To make matters worse, the manager stood by without intervening or addressing the situation.
This kind of behavior is completely unacceptable. Food should be handled with proper hygiene, and customers should be treated with basic respect. It’s clear the staff lacks proper training in both customer service and food safety.
I will not return to this location and cannot recommend it to others. I also plan to file a formal complaint with the Better Business Bureau to report these concerns.
100% horrible customer service! They started making the wrong thing and when they were corrected, they decided to start talking smack amongst themselves. We left and will not return to a place that can't own up to a mistake and be professional. Instead, they want to just run their mouth.
Why are they playing Head Banger music and way too loud? I have eaten in there about 2 dozen times since they have opened this location thinking it might have changed at some point. There’s families in there with little kids, yet it’s like a rave party in Dallas. This is the only Jersey Mike’s location that does this crap.
My son was the only one to eat at JERSEY MIKE'S FATE TEXAS HE GOT SICK WENT TO EMERGENCY ROOM HE HAD FOOD POISONING. THANK GOODNESS NONE OF THE REST OF THE FAMILY ATE THERE. BE CAREFUL EATING HERE. HORRIBLY SICK
I called the manager that told me to call him. No resolution. Atleast he said sorry. But that was all. No real concern on making it right. Minimum should get a refund. But he didn't even offer any resolution. Avoid this place like the plague
Our food from this location is always prepared perfectly. Sandwiches have more then enough meat on them and taste wonderful. I had the Mikes Philly and honestly it was better then most of the so called Philly cheesesteak places here in DFW...
The best sandwich shop.
Love the one in Fate Texas.
We did an online order, one of our sandwich’s was a bacon chicken ranch. On that we customized it to have extra bacon - the sandwich came without bacon(at all) AND didn’t have ranch either. We have reached out to corporate and are still waiting on their response for some kind of credit/refund. This is something we have NEVER had problems with the Rockwall location and we will probably be keeping our business back there even though it’s a further drive now since our move.
Restaurantji Recommends
My first time trying Jersey Mike’s, and it was so delicious! Most importantly, I received very friendly service. 10/10 🤎🤎🫶🏽
I bought 3 Giant subs. And they made it wrong, so when i took it back. They refused to fix it and never got my money back or subs. I had to trash the subs bcz i couldn't eat it. Make sure to buy and check your subs bcz they will con you and rip your off your money
I’ve frequented this location many times since they opened, and the staff are 5-star worthy every time. Shout out to the weekday lunch crew! ☺️
Everyone in the store is always very friendly and they know how to move with a sense of urgency. Food quality is always consistent and delicious. Really happy to have a Jersey Mike’s option here in Fate!
The guys that work at this location are so much fun. The food as usual with any Jersey Mike's location that I've been to was amazing. This location specifically was cleaner than most I've been to. The staff likes to joke around in a friendly manner with the customers and due to them I've been back to this spot probably a good 15 times in the past 3 months. Parking was super quick and easy. 10/10 in my book. I'll definitely be going back here.
Always good customer service and sandwiches!
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