Just a quick shout out to the young man working the drive through on December 11, 2025, at around 5:30 pm. I'm putting those details because I hope the management sees this and commends him for his exceptional customer service. My two oldest kids and I drove through for a couple of blizzards after dinner, as we've done many times before, but on this occasion, my daughter's blizzard was off or not good or whatever but in short, not the enjoyable dessert we're used to. I drove back around to let him know that we wanted to get a different one because it wasn't very good and no questions, no attitude, he just said no problem at all and smiled the whole time. He took back the first one and made my daughter another blizzard that was great. I've never left a review for this place before but the blizzard that wasn't so great gave this young man an opportunity to shine and he did. We're appreciative and wanted to share our experience.
Atmosphere: 5
Food: 5
Service: 5
Karen Williams
I ordered my daughter’s birthday cake online. When I went to pick it up, the shift lead told me they can’t get online orders, he doesn’t know why it’s an option, and there’s nothing he can do about it. They didn’t have what I ordered. He didn’t offer to make it. He said he couldn’t refund my money. I asked if he could help me find another location that has one, but he wouldn’t know how to do that (according to him). I asked how I should get the refund, and he told me to use the app. I don’t have an account or the app, but my receipt had a phone number to call for problems. I showed him the number and asked if it was just going to call him, but he didn’t know the phone number for his own store. Eventually the manager came in and was able to refund my money. While I appreciate that he was at least more helpful than his not-at-all-helpful employee, the problem remains that I ordered and had already paid for a cake that I couldn’t get.
Sara A Brown
Oct Update: Have been back three times since Dairy Queen reached out to make it right. I have ordered blizzards on three separate occasions and each time they were perfect - mixed all the way through and good amount of toppings - making blizzard my favorite dessert again. Thanks for taking the feedback and implementing it! The burgers and spicy sweet chicken were great!
August: Second time I’ve come in the last 3 months and my blizzard only has pieces in the top inch of ice cream. Feels like a rip off to pay over $6 for a cup of vanilla soft serve with a few sprinkles on top. I would’ve thought it was a fluke except this has happened every time I’ve come in the last several months. Doesn’t feel true to the Dairy Queen I know. Disappointing. Won’t be coming back, especially with handles, braums and Andy’s so nearby. Come on guys, do better.
Atmosphere: 5
Food: 5
Service: 5
John Arrington
In my opinion if i'm going to eat fast food might as well get better tasting option.
K333YS
Service was very bad Waited at the counter for almost 10 mins and was not acknowledged at all Had to wave an employee down to take my order… Ordered a blizzard and all the chocolate and custard was stuck at the bottom and it was half melted Just all around bad lol
Atmosphere: 1
Food: 3
Service: 1
Dedra D
The food is good at this location but this was the 3rd time something was left out from our order. When I went in to let the cashier know our burger was missing, they act like it's our fault. Very frustrating 😕
Atmosphere: 2
Food: 3
Service: 2
Misael Lambert
The salad was crisp and fresh.
Tamara Francis
Strike two, Dairy Queen on Justin Rd. in Flower Mound. First time they handed us the wrong baskets. Second time, I ordered online (through their website) thinking it would help… nope, still wrong. And when I called, the manager basically shrugged and said there was nothing he could do, sorry about that.
If you can’t get an order right and you don’t care enough to fix it, why should anyone come back? Won’t waste my time (or gas) again.
⚠️ Pro tip: Check your bag before you leave… odds are, it’s not what you ordered. They gave us chicken strips when we ordered steak fingers the first time and messed up our sides on the second trip.
Food: 1
Service: 1
Sunusi Lawan
The seafood platter was fresh.
Eric Humphreys
Used to be pretty 50/50 now its just always trash service. Waiting forever to get an answer at the drive through anytime after 6PM sometimes you get answered sometimes you dont..
Ordered 4 blizzard the ny cheesecake strawberry it hardly had any pieces of cheesecake and the ice cream was melted. I guess the freezer where they keep the ice cream wasn't working. I should of told them but I'm pretty sure they saw how watery the ice cream was. The worst $31.00 I have spent. Smh
Atmosphere: 3
Food: 1
Service: 3
Catalina Salazar
Horrible service, my door dash keeps canceling the delivery because they just won’t do my order. It’s been an hour and my food can’t be picked up!!! This store sucks! I called and no answer, horrible customer service
Urcel Myers
It’s a Dairy Queen
Atmosphere: 4
Food: 4
Service: 4
Hemani Shah
The best ice creams. Recommend downloading apps they have deals every Monday and tons of rewards.
Just a quick shout out to the young man working the drive through on December 11, 2025, at around 5:30 pm. I'm putting those details because I hope the management sees this and commends him for his exceptional customer service. My two oldest kids and I drove through for a couple of blizzards after dinner, as we've done many times before, but on this occasion, my daughter's blizzard was off or not good or whatever but in short, not the enjoyable dessert we're used to. I drove back around to let him know that we wanted to get a different one because it wasn't very good and no questions, no attitude, he just said no problem at all and smiled the whole time. He took back the first one and made my daughter another blizzard that was great. I've never left a review for this place before but the blizzard that wasn't so great gave this young man an opportunity to shine and he did. We're appreciative and wanted to share our experience.
Atmosphere: 5
Food: 5
Service: 5
I ordered my daughter’s birthday cake online. When I went to pick it up, the shift lead told me they can’t get online orders, he doesn’t know why it’s an option, and there’s nothing he can do about it. They didn’t have what I ordered. He didn’t offer to make it. He said he couldn’t refund my money. I asked if he could help me find another location that has one, but he wouldn’t know how to do that (according to him). I asked how I should get the refund, and he told me to use the app. I don’t have an account or the app, but my receipt had a phone number to call for problems. I showed him the number and asked if it was just going to call him, but he didn’t know the phone number for his own store. Eventually the manager came in and was able to refund my money. While I appreciate that he was at least more helpful than his not-at-all-helpful employee, the problem remains that I ordered and had already paid for a cake that I couldn’t get.
Oct Update: Have been back three times since Dairy Queen reached out to make it right. I have ordered blizzards on three separate occasions and each time they were perfect - mixed all the way through and good amount of toppings - making blizzard my favorite dessert again. Thanks for taking the feedback and implementing it! The burgers and spicy sweet chicken were great!
August: Second time I’ve come in the last 3 months and my blizzard only has pieces in the top inch of ice cream. Feels like a rip off to pay over $6 for a cup of vanilla soft serve with a few sprinkles on top. I would’ve thought it was a fluke except this has happened every time I’ve come in the last several months. Doesn’t feel true to the Dairy Queen I know. Disappointing. Won’t be coming back, especially with handles, braums and Andy’s so nearby. Come on guys, do better.
Atmosphere: 5
Food: 5
Service: 5
In my opinion if i'm going to eat fast food might as well get better tasting option.
Service was very bad
Waited at the counter for almost 10 mins and was not acknowledged at all
Had to wave an employee down to take my order…
Ordered a blizzard and all the chocolate and custard was stuck at the bottom and it was half melted
Just all around bad lol
Atmosphere: 1
Food: 3
Service: 1
The food is good at this location but this was the 3rd time something was left out from our order. When I went in to let the cashier know our burger was missing, they act like it's our fault. Very frustrating 😕
Atmosphere: 2
Food: 3
Service: 2
The salad was crisp and fresh.
Strike two, Dairy Queen on Justin Rd. in Flower Mound. First time they handed us the wrong baskets. Second time, I ordered online (through their website) thinking it would help… nope, still wrong. And when I called, the manager basically shrugged and said there was nothing he could do, sorry about that.
If you can’t get an order right and you don’t care enough to fix it, why should anyone come back? Won’t waste my time (or gas) again.
⚠️ Pro tip: Check your bag before you leave… odds are, it’s not what you ordered.
They gave us chicken strips when we ordered steak fingers the first time and messed up our sides on the second trip.
Food: 1
Service: 1
The seafood platter was fresh.
Used to be pretty 50/50 now its just always trash service.
Waiting forever to get an answer at the drive through anytime after 6PM
sometimes you get answered sometimes you dont..
Service: 1
Restaurantji Recommends
Outstanding Customer Service!!!
Atmosphere: 5
Food: 5
Service: 5
Ordered 4 blizzard the ny cheesecake strawberry it hardly had any pieces of cheesecake and the ice cream was melted. I guess the freezer where they keep the ice cream wasn't working. I should of told them but I'm pretty sure they saw how watery the ice cream was. The worst $31.00 I have spent. Smh
Atmosphere: 3
Food: 1
Service: 3
Horrible service, my door dash keeps canceling the delivery because they just won’t do my order. It’s been an hour and my food can’t be picked up!!!
This store sucks!
I called and no answer, horrible customer service
It’s a Dairy Queen
Atmosphere: 4
Food: 4
Service: 4
The best ice creams. Recommend downloading apps they have deals every Monday and tons of rewards.
Atmosphere: 5
Food: 5
Service: 5
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