Order a 7 piece tender meal. Drove off not checking my food. Then shouldn’t have to check my food. I got a 4 piece tender of the most dry and crusty looking tenders. I immediately turned around and drove back. After sliding the box on the counter next to the register with no one at it. A short Hispanic woman with tattoos proceed to give me a nasty look from around the corner. I told her in a short and kinda rude tone the issue. My issue is is if you did it right the first time I wouldn’t have to come back spending my fuel in my time. She didn’t attitude while saying that she can remake my order the entire time bobbing her head around in an attitude making my order account. I hope they have cameras so they can see this woman’s attitude. She’s then slides the box back at me over-the-counter and says enjoy or something to that effect I don’t really remember, and I told her that she doesn’t need an attitude because they were wrong. She didn’t tell me if I wanted to make a complaint that I can talk to the manager and she gave me her name so I made a complaint with her manager, and she proceeded to lie and say that I threw the box at her. From now on, I’ll just go to canes. I wish there were someway that I could talk to the store manager because I ran into the owner who owns not only the store but the one in Seagoville and two other stores he’s really nice guy, but his employees suck.Kid-friendliness: Messed up your order and then wants to give you an attitude when you tell them they did it wrong
Atmosphere: 1
Food: 2
Service: 1
Pettes Leigh
My complaint is about the Manager, JAVIER, this is the rudest manager I’ve ever encountered! He seems to be angry for absolutely no reason! This location actually messed up on my order. I drove all the way back to get it corrected. When we got to the location, the manager Javier advised he would not be correcting the order and walked off. This man is going to bring this location down because I know for sure I will not be spending my money here until this Manger( Javier) is gone!!!! A manager at a restaurant is supposed to have customer service skills and able to work with customers on a daily. I’ve encountered this manager 2 times and that was more than enough. He is rude and nasty just because he thinks he can be. Luckily we did encounter a young gentleman that fixed our order without hesitation and was kind! Until they get a new manager I won’t be going to this location anymore.
Food: 3
Service: 1
Joanna Hartfield
Drive thru only for me. Love the fish combo..always asked to pull to the side which is fine..Food is always fresh and pretty consistent. If you like your fish seasoned well..get Spicy..Wheelchair accessibility: Several spaces available
Food: 5
Service: 5
Recommended dishes: Express Fish Snack, Rolls, Fried Okra, Mini Poppers, Fried Chicken
TAWANNA JOHNSON
I recently visited the Forney Texas Chicken Express and unfortunately had a very disappointing experience. I ordered two "4 piece tender meals" but found the chicken to be fried too hard and not fresh. Upon politely requesting fresh chicken, I was met with a combative attitude from someone who I believe was a manager, described as a "Black Man with glasses."Despite maintaining politeness throughout the interaction, the manager engaged in a back-and-forth exchange, even stating that my food had only been under the light for 11 minutes. As a Black woman in a high-ranking corporate position, I found this treatment to be particularly disheartening.I have always been a loyal customer of Chicken Express and have never encountered such poor customer service before. It's disappointing to see such a lack of professionalism and respect for customers, especially from someone in a managerial position.Unfortunately, this experience has left a sour taste in my mouth, and I will not be returning to this location. I hope that Chicken Express takes steps to address this issue and ensure better customer service in the future.
Shauniece Ellis
Eddie hired the most unprofessional, ignorant, incompetent, arrogant, unethical General Manager ever. I will NEVER spend my money at this location again.
Atmosphere: 1
Food: 1
Service: 1
Joe Acosta
I ordered the dinner fish fillets, which is supposed to come with two sides. I only got one side and it was charged for an exercise and talked to the manager manager and pointed out the mistake. She refused to correct the mistake. I know people make mistakes but her attitude was just not the correct one. I love chicken express it’s one of my favorite places of all time just one time was a great experience a little bit more training would help this one location
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Fried Chicken
Yes It’s Dani
Grabbed my kids dinner here on a Saturday night. The chicken was fine but they put mashed potatoes in the wrong box and were out of Mac n cheese. No big deal honestly. Service was fine but I wish they would fix their outside speaker because you can barely hear it.
Gary Davidson
If you got 30 minutes for lunch keep driving avoid the drive through you will be late
arch king
Chicken was tasty.....order was accurate and promptly delivered. Service was friendly.....the prices have gotten a little high.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Rolls, Gravy, Fried Chicken
Joamalia Joiner
Wish I had the option to not leave any stars,This place has gone down hill, the kids that serves the food and takes the orders are so rude and filthy, the girl taking orders was so disrespectful and found something so funny, I wouldn't trust those kids cooking my food. Such a wasted franchise, called to speak to the manager told him we placed our order when we got to the window, they were out of strips and gizzards- the manager he said no we have everything for you. Nope not eating anything from there. Sad that you can't even go get food without having to deal with the ghetto bullcrap.
I've been in Forney for 20 years, and I have to say this location has gone downhill over the past few years. I swear the people who work the drive through must HATE white people. They are always rude and disrespectful. Today, she was mumbling so much that I couldn't understand her until she yelled for me to hold on three times. When I finally got to the window, she gave me a small drink when I ordered a medium and then argued it was a medium. This is the last time I'll go to this location. You would be better off going something else.
Atmosphere: 1
Service: 1
keenan spence
BEEN WAITING FOR OVER 20 MINUTES CUSTOMER SERVICE IS VERY HORRIBLE NEED TO HIRE PEOPLE WITH A BETTER
Service: 1
Lauri Bordelon
We are usually the only table in here on Sundays.They really take care of us. Food is usually great tho last time the catfish was tasteless. As for the chicken I usually prefer Bush's but this is still great and cheaper also.
Atmosphere: 5
Food: 4
Service: 5
Fernando Carranza
Employee was rude. We did not receive all of our condiments. I asked the employee if all that I ordered was in the bag and she replied and said yes. I asked for my receipt so I could see my order and refused to give me my receipt. Long story short. I did not receive the gravy that I had ordered. I also only received two small packages of sauce for a family meal. Customer service was not big on the list. I will not be going back. It was not a pleasant experience.
Atmosphere: 3
Food: 3
Service: 2
Google Reviewer
The lady at the drive-through was mumbling so much and was just rude when I got to the window. I won't say her name because I know some people have bad days. But the food was absolutely disgusting. The chicken was tasteless and honestly made me sick. Also there was 1 single fry in my box with some weird redish pink stuff on it and that same stuff was on the inside of the box. Very disappointing. This location needs new management or new employees who actually take pride in where they work. Chicken Express is a great place, and this was definitely a big disappointment to their name.
Order a 7 piece tender meal. Drove off not checking my food. Then shouldn’t have to check my food. I got a 4 piece tender of the most dry and crusty looking tenders. I immediately turned around and drove back. After sliding the box on the counter next to the register with no one at it. A short Hispanic woman with tattoos proceed to give me a nasty look from around the corner. I told her in a short and kinda rude tone the issue. My issue is is if you did it right the first time I wouldn’t have to come back spending my fuel in my time. She didn’t attitude while saying that she can remake my order the entire time bobbing her head around in an attitude making my order account. I hope they have cameras so they can see this woman’s attitude. She’s then slides the box back at me over-the-counter and says enjoy or something to that effect I don’t really remember, and I told her that she doesn’t need an attitude because they were wrong. She didn’t tell me if I wanted to make a complaint that I can talk to the manager and she gave me her name so I made a complaint with her manager, and she proceeded to lie and say that I threw the box at her. From now on, I’ll just go to canes. I wish there were someway that I could talk to the store manager because I ran into the owner who owns not only the store but the one in Seagoville and two other stores he’s really nice guy, but his employees suck.Kid-friendliness: Messed up your order and then wants to give you an attitude when you tell them they did it wrong
Atmosphere: 1
Food: 2
Service: 1
My complaint is about the Manager, JAVIER, this is the rudest manager I’ve ever encountered! He seems to be angry for absolutely no reason! This location actually messed up on my order. I drove all the way back to get it corrected. When we got to the location, the manager Javier advised he would not be correcting the order and walked off. This man is going to bring this location down because I know for sure I will not be spending my money here until this Manger( Javier) is gone!!!! A manager at a restaurant is supposed to have customer service skills and able to work with customers on a daily. I’ve encountered this manager 2 times and that was more than enough. He is rude and nasty just because he thinks he can be. Luckily we did encounter a young gentleman that fixed our order without hesitation and was kind! Until they get a new manager I won’t be going to this location anymore.
Food: 3
Service: 1
Drive thru only for me. Love the fish combo..always asked to pull to the side which is fine..Food is always fresh and pretty consistent. If you like your fish seasoned well..get Spicy..Wheelchair accessibility: Several spaces available
Food: 5
Service: 5
Recommended dishes: Express Fish Snack, Rolls, Fried Okra, Mini Poppers, Fried Chicken
I recently visited the Forney Texas Chicken Express and unfortunately had a very disappointing experience. I ordered two "4 piece tender meals" but found the chicken to be fried too hard and not fresh. Upon politely requesting fresh chicken, I was met with a combative attitude from someone who I believe was a manager, described as a "Black Man with glasses."Despite maintaining politeness throughout the interaction, the manager engaged in a back-and-forth exchange, even stating that my food had only been under the light for 11 minutes. As a Black woman in a high-ranking corporate position, I found this treatment to be particularly disheartening.I have always been a loyal customer of Chicken Express and have never encountered such poor customer service before. It's disappointing to see such a lack of professionalism and respect for customers, especially from someone in a managerial position.Unfortunately, this experience has left a sour taste in my mouth, and I will not be returning to this location. I hope that Chicken Express takes steps to address this issue and ensure better customer service in the future.
Eddie hired the most unprofessional, ignorant, incompetent, arrogant, unethical General Manager ever. I will NEVER spend my money at this location again.
Atmosphere: 1
Food: 1
Service: 1
I ordered the dinner fish fillets, which is supposed to come with two sides. I only got one side and it was charged for an exercise and talked to the manager manager and pointed out the mistake. She refused to correct the mistake. I know people make mistakes but her attitude was just not the correct one. I love chicken express it’s one of my favorite places of all time just one time was a great experience a little bit more training would help this one location
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Fried Chicken
Grabbed my kids dinner here on a Saturday night. The chicken was fine but they put mashed potatoes in the wrong box and were out of Mac n cheese. No big deal honestly. Service was fine but I wish they would fix their outside speaker because you can barely hear it.
If you got 30 minutes for lunch keep driving avoid the drive through you will be late
Chicken was tasty.....order was accurate and promptly delivered. Service was friendly.....the prices have gotten a little high.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Rolls, Gravy, Fried Chicken
Wish I had the option to not leave any stars,This place has gone down hill, the kids that serves the food and takes the orders are so rude and filthy, the girl taking orders was so disrespectful and found something so funny, I wouldn't trust those kids cooking my food. Such a wasted franchise, called to speak to the manager told him we placed our order when we got to the window, they were out of strips and gizzards- the manager he said no we have everything for you. Nope not eating anything from there. Sad that you can't even go get food without having to deal with the ghetto bullcrap.
Restaurantji Recommends
I've been in Forney for 20 years, and I have to say this location has gone downhill over the past few years. I swear the people who work the drive through must HATE white people. They are always rude and disrespectful. Today, she was mumbling so much that I couldn't understand her until she yelled for me to hold on three times. When I finally got to the window, she gave me a small drink when I ordered a medium and then argued it was a medium. This is the last time I'll go to this location. You would be better off going something else.
Atmosphere: 1
Service: 1
BEEN WAITING FOR OVER 20 MINUTES CUSTOMER SERVICE IS VERY HORRIBLE NEED TO HIRE PEOPLE WITH A BETTER
Service: 1
We are usually the only table in here on Sundays.They really take care of us. Food is usually great tho last time the catfish was tasteless. As for the chicken I usually prefer Bush's but this is still great and cheaper also.
Atmosphere: 5
Food: 4
Service: 5
Employee was rude. We did not receive all of our condiments. I asked the employee if all that I ordered was in the bag and she replied and said yes. I asked for my receipt so I could see my order and refused to give me my receipt. Long story short. I did not receive the gravy that I had ordered. I also only received two small packages of sauce for a family meal. Customer service was not big on the list. I will not be going back. It was not a pleasant experience.
Atmosphere: 3
Food: 3
Service: 2
The lady at the drive-through was mumbling so much and was just rude when I got to the window. I won't say her name because I know some people have bad days. But the food was absolutely disgusting. The chicken was tasteless and honestly made me sick. Also there was 1 single fry in my box with some weird redish pink stuff on it and that same stuff was on the inside of the box. Very disappointing. This location needs new management or new employees who actually take pride in where they work. Chicken Express is a great place, and this was definitely a big disappointment to their name.
Atmosphere: 2
Food: 1
Service: 1