October 5th, at 1:25PM, I called the store because my order was wrong. A woman answered the phone and said there were no drivers available to deliver a new pizza but she would put a credit under my account. She had my name, phone number and address. My family decided to save and use this credit for when we really needed it. We called tonight and there was no record of this credit and we had to pay out of pocket. The person on the phone did extend a credit for next time but we should not have had to pay tonight. The credit was not issued during the error as it should have been. We love Mr. Jim's but this was an incredibly poor customer service experience.
Service: 1
Masai Dafar
I used to order Mr. Jims bi-weekly but my last few orders have definitely been below standards. Took my 40min delivery 1.5 hrs. Delivery was left on the ground at the door, without a courtesy knock/ring. Ordered the stuff crust but it was forgotten by the staff. Asked for BBQ wings that seemed to be without sauce. After receiving my order I called the restaurant and the staff member did apologize, but offered zero compensation for their mistakeS. Might be time to go back to the larger chains unfortunately.
Atmosphere: 1
Food: 1
Service: 2
ashley kelone
We love Mr. Jim’s pizza in Forney. We’ve tried several and consistently return. I will say that more than once (like tonight) we get home and we are missing the sauces/dips that should come with something or we’ve paid for it and we have to call and get it credited, super frustrating. We’ve also gotten home and the wrong pizza was issued. So I will say, check before you leave.
Atmosphere: 5
Food: 5
Service: 4
Morgan
Dominos who? My husband and I just ordered Mr. Jim’s for the first time. We got a stuff crust pizza and a salad. Both had the freshest ingredients. They were both so delicious. We’ll be back soon ❤️
Food: 5
Service: 5
Juan Herrera
Great pizza. Great service! Definitely the spot to come to for pizza in Forney.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sticky Fingers, Toppings
P Loveit
I recently visited Mr. Jim's Pizza and had an exceptional experience. Rebecca was incredibly personable and provided top-notch service. And the pizza? The best in town! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Charlston McCoy
First time at MrJims make sure Rebecca is there very nice and pleasant. Answered all of my questions.
Atmosphere: 4
Service: 5
James Ozburn
Ordered in Tonight from Mr Jim's. Haven't had there pizza in a while since we moved. Pizza was great and the salad and cinnamon sticks were awesome. Definitely need to come here more often. Thanks again dinner was Awesome!!
I placed a rather large order yesterday and the pizzas were great, the service was great and the requested delivery time was on point. Thank you for making an impromptu special occasion easy.
Atmosphere: 5
Food: 5
Service: 5
Jon F
I had been ordering from Mr. Jim’s for over a year and was very pleased with their quality. Unfortunately, about 1 month ago, the pizzas they delivered were subpar. The crust tasted stale and there was very little sauce. The pizzas were not edible and we had to throw them away. I called the store immediately and they issued me a credit for 2 Large Pizzas. Tonight, I decided to give them another chance. I called the store and ordered the 2 large pizzas I was credited. The young lady took the order and said they would be delivered in approximately 45 minutes. 45 minutes later, instead of receiving my pizzas, I received a phone call from the same young lady that took the order and she said that the owner told her that my credit was for carry out only! I have never once been to their store. Every order I have ever placed has been for delivery and I assumed that when they offered me the credit it was to replace the order that I had to throw away. I offered to pay the delivery fee and tip the driver. The young lady said she would contact the owner and let me know what she says. That was 30 minutes ago and I’ve heard NOTHING!!! Sorry Mr. Jim’s, but your appreciation for your existing customers is severely lacking and in this case, you have lost a customer PERMANENTLY. Glad I ordered Papa John’s as soon as I hung up. We will actually be eating edible pizza tonight instead of waiting for your call back.
Atmosphere: 1
Food: 1
Service: 1
MATTHEW WHITTEN
This is the best pizza.I have ever had in my entire
Atmosphere: 5
Food: 5
Service: 5
Tee Tran
We decided to grab a pizza for a quick late dinner. My husband and I decided on supreme stuffed pizza! We didn’t finished it but it was even better the next day air fried! The employees at this location were really nice and friendly ?
Atmosphere: 5
Food: 5
Service: 5
caden newton
Amazing staff. A Very kind lady took my order and it was perfect. They have the best crust in the metroplex, I am definitely coming back again.
October 5th, at 1:25PM, I called the store because my order was wrong. A woman answered the phone and said there were no drivers available to deliver a new pizza but she would put a credit under my account. She had my name, phone number and address. My family decided to save and use this credit for when we really needed it. We called tonight and there was no record of this credit and we had to pay out of pocket. The person on the phone did extend a credit for next time but we should not have had to pay tonight. The credit was not issued during the error as it should have been. We love Mr. Jim's but this was an incredibly poor customer service experience.
Service: 1
I used to order Mr. Jims bi-weekly but my last few orders have definitely been below standards. Took my 40min delivery 1.5 hrs.
Delivery was left on the ground at the door, without a courtesy knock/ring. Ordered the stuff crust but it was forgotten by the staff. Asked for BBQ wings that seemed to be without sauce. After receiving my order I called the restaurant and the staff member did apologize, but offered zero compensation for their mistakeS. Might be time to go back to the larger chains unfortunately.
Atmosphere: 1
Food: 1
Service: 2
We love Mr. Jim’s pizza in Forney. We’ve tried several and consistently return. I will say that more than once (like tonight) we get home and we are missing the sauces/dips that should come with something or we’ve paid for it and we have to call and get it credited, super frustrating. We’ve also gotten home and the wrong pizza was issued. So I will say, check before you leave.
Atmosphere: 5
Food: 5
Service: 4
Dominos who? My husband and I just ordered Mr. Jim’s for the first time. We got a stuff crust pizza and a salad. Both had the freshest ingredients. They were both so delicious. We’ll be back soon ❤️
Food: 5
Service: 5
Great pizza. Great service! Definitely the spot to come to for pizza in Forney.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sticky Fingers, Toppings
I recently visited Mr. Jim's Pizza and had an exceptional experience. Rebecca was incredibly personable and provided top-notch service. And the pizza? The best in town! Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
First time at MrJims make sure Rebecca is there very nice and pleasant. Answered all of my questions.
Atmosphere: 4
Service: 5
Ordered in Tonight from Mr Jim's. Haven't had there pizza in a while since we moved. Pizza was great and the salad and cinnamon sticks were awesome. Definitely need to come here more often. Thanks again dinner was Awesome!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Sticky Fingers, Garlic Butter Crust, Bread Stix, Toppings
Only the best Pizza in Texas!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toppings
Great pizzas with generous toppings.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I placed a rather large order yesterday and the pizzas were great, the service was great and the requested delivery time was on point. Thank you for making an impromptu special occasion easy.
Atmosphere: 5
Food: 5
Service: 5
I had been ordering from Mr. Jim’s for over a year and was very pleased with their quality. Unfortunately, about 1 month ago, the pizzas they delivered were subpar. The crust tasted stale and there was very little sauce. The pizzas were not edible and we had to throw them away. I called the store immediately and they issued me a credit for 2 Large Pizzas. Tonight, I decided to give them another chance. I called the store and ordered the 2 large pizzas I was credited. The young lady took the order and said they would be delivered in approximately 45 minutes. 45 minutes later, instead of receiving my pizzas, I received a phone call from the same young lady that took the order and she said that the owner told her that my credit was for carry out only! I have never once been to their store. Every order I have ever placed has been for delivery and I assumed that when they offered me the credit it was to replace the order that I had to throw away. I offered to pay the delivery fee and tip the driver. The young lady said she would contact the owner and let me know what she says. That was 30 minutes ago and I’ve heard NOTHING!!! Sorry Mr. Jim’s, but your appreciation for your existing customers is severely lacking and in this case, you have lost a customer PERMANENTLY. Glad I ordered Papa John’s as soon as I hung up. We will actually be eating edible pizza tonight instead of waiting for your call back.
Atmosphere: 1
Food: 1
Service: 1
This is the best pizza.I have ever had in my entire
Atmosphere: 5
Food: 5
Service: 5
We decided to grab a pizza for a quick late dinner. My husband and I decided on supreme stuffed pizza! We didn’t finished it but it was even better the next day air fried! The employees at this location were really nice and friendly ?
Atmosphere: 5
Food: 5
Service: 5
Amazing staff. A Very kind lady took my order and it was perfect. They have the best crust in the metroplex, I am definitely coming back again.
Atmosphere: 5
Food: 5
Service: 5
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