Papa Johns Pizza

I mean not much I can say here. The meats is my go to. Download the app and buy with coupons

Atmosphere: 5

Food: 5

Service: 5

I have an issue with my recent order. I placed an order for 2 pizzas, breadsticks, and 2 desserts. The driver first delivered only 1 pizza, which I immediately flagged as incorrect. After calling the restaurant, they resent what was claimed to be my order, but again it was only 1 pizza.
When I called back to resolve the issue, I was met with extreme disrespect from an employee named Alicia. She insisted I had received my order, even though she admitted the rest of my items were still at the restaurant. She refused to process a refund, raised her voice, and nearly used profanity toward me. After I asked for a manager, she repeatedly claimed no manager was available—until she herself became hostile, at which point a manager suddenly took the phone.
In total, I waited two hours and never received the full order I paid for. I requested a full refund for the missing items and an acknowledgment of the poor treatment I experienced
I hope this matter is taken seriously, as both the incorrect order and the disrespectful customer service are unacceptable.

Atmosphere: 1

Food: 1

Service: 1

From order time to it being delivered was almost an hour and a half. Pizza was tepid, don't know if we'll order again.

Food: 2

I recently had a disappointing experience when ordering at this Papa John’s location. The customer service was lacking, as I was ignored by the front desk employee. While I understand the store was busy, she seemed irritated and disengaged, which made the interaction uncomfortable.

Additionally, I paid extra for pepperoni but received no noticeable difference in the topping amount. When I requested that the order be corrected, it felt as though my concern was dismissed due to the busy environment, and my order was not prioritized.

Based on this experience, I do not plan to return to this location for some time.

Terrible service

Service: 1

I previously had an issue with an order that was handled incorrectly by a former manager. However, Rachel went above and beyond to make things right. She was professional, polite, and ensured my order was accurate, hot, and ready on time. Excellent customer service and a great experience overall.

Atmosphere: 5

Food: 5

Service: 5

No plates ever, food is ok.

Atmosphere: 3

Food: 3

Service: 2

I loved the service my delivery driver did such a good job on delivering my pizza it was delicious

Worse pizza in Forney.
They don't know how to spread topping on pizza or how to make pizza
Barely put any cheese and toppings.
I dont know how come they still in Business with 3.2 stars reviews.

Atmosphere: 3

Food: 2

Service: 3

Ordered beef and pepperoni pizza for my family. We are healthy eaters. We all woke up with extreme diarrhea the next morning. The pizza tasted not so good but we kept eating because we were hungry.

Will be contacting the health department and papa John’s pizza corporate office to do a welfare check at this location.

Atmosphere: 1

Food: 1

Service: 1

If I could give zero stars I would the staff hung up on me after making my order wrong. Unfortunately this was after I had issues ordering online. They said I’d have a replacement in 10 mins 35 mins later nothing. This is unacceptable! They couldn’t give me a phone number to talk to anyone!!!!

Atmosphere: 1

Food: 1

Service: 1

I liked the Pizza variety here. The interior of the building has a nice warm feeling to it. I also enjoyed how saucy the pizzas were.

Atmosphere: 5

Food: 4

Service: 4

Don’t order from this location! Our order was incomplete, 1/3 of the toppings were off the pizza and in the corner of the box not to mention that the crust made up another 1/3 of the pizza. Never ordering from papa John’s again and this franchise location is giving papa John’s a bad reputation.

Food: 1

Service: 1

Best Papa John’s in the area.

Delicious 😋

Recommended dishes: Pepperoni Pizza